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ABOUT STRATSTONE LEEDS.

Find out more about what we do and our team.

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BMW 3 Series 0% APR

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X3 with 0% APR

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£2000 Scrappage Allowance.

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Your new 67 Plate BMW.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Charity Support.

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A Fleet of Benefits.

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We want your BMW.

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Delivery Mileage BMW with NIL DEPOSIT.

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BMW Motability

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Churwell Lions.

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BMW 118d Sport Limited Offer.

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One Car. One Fixed Monthly Service Cost.

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School Project.

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BMW i Electric Experience 19 – 21 May.

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School Visit.

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Delivery Mileage BMW .

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New BMW 5 Series M Performance Accessories Offer.

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Easter Opening Hours.

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Delivery Mileage BMW X3.

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7 Seater BMW 2 Series Gran Tourer Offer.

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New BMW 5 Series.

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BMW 7 Series £499 0% APR.

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Careers.

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BMW Individual Colours

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10% off Winter Tyres.

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BMW i3 Service Inclusive

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Beat the VED changes.

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BMW xDrive Offers.

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Seasonal Offer with BMW M Umbrella.

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Technicians Wanted.

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BMW Technology Event.

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BMW European Outdoor Film Tour Competition

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BMW Winter Wheels & Tyres.

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It's Electric.

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Immediate Delivery BMW.

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BMW 5 Series - £319 per month.

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New Car Sales Executive Vacancy.

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Your New 66 Plate.

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Challenge Complete.

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Stop Press...Leons Challenge

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BMW 2 Series Gran Tourer Competition.

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Leon's fundraising for Winston's Wish

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BMW i3 – Your invitation.

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BMW GB Classic Car Club

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Summer in your new BMW?

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Churwell Lions German Tour.

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xDrive Offers.

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The new 16 Plate

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BMW XDRIVE.

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Book a Technology Experience.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Daniel Shores

Head of Business
  • Years in the company

Helen Robertson

Customer Service Leader
  • Years in the company

Marc Potter

New Car Sales Leader
  • Years in the company

Ben Whomersley

Used Car Sales Leader
  • Years in the company

Greg Hudson

BUSINESS DEVELOPMENT MANAGER
  • Years in the company

Bob Fielding

BUSINESS DEVELOPMENT MANAGER
  • Years in the company

Paul Smith

Service Leader
  • Years in the company

Steve Bickerton

Parts Leader
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

no extras

Service

I wouldn't expect poor service from bmw

Service

The level of service I received was everything I had expected and had received on every other occasion I'd taken my car in to have work.

Service

Please refer to the answer given above

Service

I was very disappointed from the "professional" answer I received about an issue I have with the car

Service

quick,simple, easy process and great customer service.

Service

Once again excellent service, fast, friendly and competitive prices

Service

Work that needed to be carried out changed from phone call to phone call

Service

Everything sorted and staff efficient

Service
Thank you for your comments.

Not all works were carried out as requested. Service interval on car not reset, necessitating in a revisit.

Service
Sorry to learn of this. I understand our service leader has been in touch regarding this.

As above

Service

I had to take my car back on Saturday to have work done which was not done on the Friday. Red warning lights saying do not drive 10 miles after being serviced is not great. And the promised lift back to the dealership didn't materialise.

Service
I believe the Service Leader has tried to contact you since this feedback. We are very sorry you had a poor experience when visiting Stratstone Leeds; this is certainly not our usual standard and we apologise for any inconvenience caused.

As above

Service
.

Service was generally excellent. My service advisor Kayleigh Evans was very helpful. Courtesy car provided promptly. Good communication.However, the suggested solution to the issue I raised with my car seemed excessive.

Service

As above

Service

As previous

Service
.

It is difficult to find anything that could be improved on during my visit

Service

Good service, very quick, reasonable price.

Service

fully satisfied with beginning to end experience

Service

Could have had the required battery in stock as they were aware it was required

Service

Whilst this was only a while you wait vehicle check the quality of service was exemplary, the best I have had in a very long time. Punctual, courteous and I left left feeling as though my custom was important

Service
Thank you for your very positive feedback and comments. I will make sure this is shared with the team.

I had to pop the car into the garage becusss someone had driven into it, was jus a slight nudge however the staff were great booked me straight in and checked it over.

Service

Easy to access and plenty of service desk staff available when checking in/out. The chauffeur service was also a big plus

Service

The experience was ok, but there are a lot of very junior staff working at the dealership which sometimes means their eye for detail and ultimate customer satisfaction isn't as excellent as it could be.

Service

Adam on the service desk was fantastic

Service

My care required a quality upgrade sooner that had been indicated. I was unable to secure an appointment on the day of my choice but it was arranged that my care would be collected from home and returned to me the folllowing day.

Service
Really pleased you have had a great experience. I will share your comments with the team.

Very polite staff who kept me fully informed of progress etc.

Service

Although no fault was actually found the technician did everything he could to ensure my car is safe

Service

1st class service throughout. Car was ready ahead of schedule and the staff were extremely helpful

Service
That's great, I will feedback to the service team

The service team were very helpful and did their best to get a servicing slot which suited me. The booking process was easy and I received e-mail/text confirmation. One the day all work was carried out it was completed on time & my car was cleaned .

Service
Thank you for your positive comments, I will share them with the service team

Service manager Liam is excellent

Service

really expensive, great staff apart from the rude lady who answered the phone

Service
Really sorry that you have not had a great experience. I understand the Customer Service leader has contacted you regarding this.

The service department led by Mishelle is outstanding.

Service
Thank you - I will let Mishelle know

I am a customer service person myself and. The service is ok reception very nice the service reception lady great..I was attended by Kayleigh she was lovely and I was very happy with the way she attended me ,all my issues were dealt with except one

Service

Having taken my vehicle for the brakes making noise I was told this was common. When asked if it's a defect the answer is no. How can it be common... I've not experienced it for the past 22 years of driving. Staff lack integrity

Service
Sorry to learn of this. I understand that the Customer Service Leader has been in contact since these comments and the issues have been resolved.

I was happy with works completed. However, information was poorly communicated to fellow colleagues and therefore to myself.

Service
I am sorry that communication was poor, this is not what we would expect. I have shared this with the service team and hope you have a better experience in future.

Car dropped off at 8am. I was sent an email and video mid morning showing me the results of the service. Collected car at lunch time, serviced, cleaned outside and in.

Service
Thank you for your comments. I and pleased everything went well and look forward to seeing you next time.

As above the problem I have remains and I'm having to bring my car back again which is extremely inconvenient

Service
Thank you for your comments. I believe the Service Leader has been in contact with you since this feedback.

Made sure I was happy and comfortable with everything. Getting the courtesy car and collecting mine back was hassle free.

Service

The service was excellent. It's only that I was pressed for time and had a long trip coming. Trying to find an urgent slot for essential work to be done was difficult

Service

I've had to bring the car back 4 times in 3 months for problems tonne fixed. It will be 5 times when I bring it back 22nd July as you have failed to fix the problem last weekend. I'm getting bored of planning my weekends around BMW!

Service
I understand that the Service Manager has telephoned personally since this feedback and apologised for the poor service you received. This is clearly not our usual standard and we look forward to seeing you on your next visit. Thank you for your feedback.

As above

Service

Quick, easy and very understanding of circumstance

Service

All good car washed after service,went smoothly

Service

I like the new showroom, very impressive and the staff are great, very friendly and know their product.

Service
Thank you for your great comments and feedback. I will let the team know.

service

Service

all ok no problems

Service

Requested an equivalent courtesy car (X3) as I have 2 small children and prams etc. Had to struggle with the i3 as 'this was the last remaining car'.

Service
Thank you for your feedback. Unfortunately it is not guaranteed that we will have a particular model available as a loan vehicle, however we would normally try and accommodate a customers request where possible, I am sorry if this was not the case on your recent visit. I will feed this back to the service team.

Upon trying to make a reservation for the fault to be resolved I was advised it would be over two weeks before the first appointment. Yet when buying the car a next day collection and repair service was offered for the same fault.

Service
I am sorry that there was some confusion regarding the appointment times. I will share your comments with the service team.

The car was returned un washed with grease and finger prints all over the bonnet and all over the white leather interior!!!!

Service
Sorry to learn of this. I understand our service team have been in contact and have offered a free valet.

The car was made available earlier than estimated which fit in perfectly with my time.

Service

It takes me 1hr to get to Stratstone Leeds - I set of at 6:45am arriving just after 8am - told I was early for my appointment, [30 mins], and I should keep to my allocated time. Loan car very little diesel - needed to top up before I could get home.

Service
I am sorry to learn of your poor experience. I will share this with the service team, as this is not the service we would normally expect for our customers.

Nothing at all to complain about.

Service

great service, nice courtesy car

Service

Booked weeks in advance for a brake fluid change on a "while you wait" basis/ Arrived 20 minutes early for a 10am appointment but wasn't able to leave until 12.30 as the car was not ready. I was told it was a 2 hour appointment. Not good enough.

Service
Thank you for your comments and feedback. There was no excuse for the delay you experienced, and this has been feedback to the service leader.

Pleasant staff, a bit confusing with the layout of who to make contact with

Service

First time resolution not given. No effort to provide me with any type of compensation for the inconvenience and LACK of customer service that was given to me. STILL don't have the correct M. O. T. certificate

Service
I am sorry to learn of the problems you have experienced. I understand our service leader has tried to contact you regarding this.

Over all for my first experience I was disappointed,had a sit and wait appointment which over run by nearly an hour even though no extra work was required and the complimentary valet was in my opinion sub standard bearing in mind this is BMW

Service
Thank you for your comments. I am sorry to learn of the delay on your recent visit. This will be shared with the team.

For the same reasons as above, I didn't feel the people working on my car treated it with the care that they should when working on expensive cars or any car for that matter.

Service
Stratstone use BMW qualified technicians for all service work and we have every confidence in the work they carry out, however I am sorry that you have not had a great experience. I have fed back your comments to the service leader to share with the team.

Everything was done on times given by the team.

Sales

First new car I have ever bought. The process was made very simple.

Sales

No complaintd

Sales
Thank you

was greatGood salesmen Louis and Ranjit

Sales
Great feedback, thank you

see 1 above

Sales

Easy to do business with and made the process smooth and easy to understand.

Sales
Thank you for your great comments

Steven was very helpful and polite and very professional.

Sales

Excellent customer service.

Sales

Stephen Ratcliffe made the experience.

Sales
Thank you I will pass this onto Stephen.

No complaints. Everything went smoothly.

Sales
Great comments - thank you

From start to finish the hole experience was very good

Sales

Another super service by Dan at the Leeds Stratstone also I liked the impressive touch to the care been covered prior to exposing it completely to view.

Sales
Thank you, I will share these comments with Dan

Totally satisfied. Excellent communication from the dealer with clear details of pricing and trade in allowance etc.

Sales

Everything was simple straight forward and just what I wanted. A good deal was done and the sales staff approachable, informative and helpful. Sanchez was great salesman to deal with

Sales

Everything was covered off quickly and promptly for me.

Sales

Friendly staff always helpful made to feel welcome by everyone

Sales

Service was excellent

Sales

Everything was explained thoroughly and efficiently

Sales

The Sales Executive we dealt with -Sanchez Sandal - was very professional in his approach whilst also being friendly and well informed.

Sales
Thank you for your positive comments and feedback. I will feed this back to Sanchez.

The process from beginning to end was smooth, my requirements taken into account at all stages and ultimately I received a deal and car I was very happy with.

Sales

After we paid our deposit to secure the car, it was sold to someone else by another dealership. This meant that we had a longer wait for the new car!However, Daniel Robson was great. Ashlee Hagan handed over the car and was extremely knowledgeable!!