No news found with your current search criteria.
See above They couldn't find my courtesy car so they gave me another which was filthy. Also when I collected the car I tried to ask a few questions and wasn't given any meaningful answers .
3 weeks 3 days to fix a door latch
Booked in for my chosen date - arrived and was given a lift to work and collected at the end of the day. I liked the video the technician did!
I was kept waiting for 3 hours before my car was ready even though an appointment had been made.
I had to wait 55 minutes for someone to speak with me when I brought my car in. I have called back twice as advised if the issue wasn't fixed and on both occasions I was promised a phone call back but I am still waiting 11 days after my call.
Difficult to get booked in and when I picked it up it hadn't been cleaned inside or out. I also asked for some new dust caps but they were not fitted either.
My car has a fault; an intermittent squeaking noise either from the clutch or the handbrake. Did the service centre fix it? No. They recommended I use the "button" to apply the handbrake. My car does not even have a button; I have a manual handbrake!
The staff are friendly and efficient. My experience of this garage is more positive than any other (non-BMW) garage I have used.
Comfortable surroundings. Excellent refreshments
The spoiler fitted has been removed and reworked 6 times now. Each time additional damage has been caused. There is too much to list here. Someone can call me.
Unhelpful and do not care about their customers
Booked change of wheels but on the day they were able to fit an impromptu service
The staff were very polite and have my car ready when they said it would be
Had to chase up if car was ready
Car was not returned in the same state presets and seating position were not put back to how it was originally set
At BMW Harrogate they reset the clock for my next service incorrectly which lead me to make a unrequired visit to a great deal on inconvenience and the same thing has now happend at Leeds. This is because the teams are clearly far too busy.
Car repaired earlier than I expected and you managed to complete the repair next day.
No takes accountability and ownership of an issue and as a result your just passed around on the phone as well when you turn up.
Everything from dropping the car at the centre to picking it up was terrible. Then I discovered the service had been performed incompetently. I sent a letter to the Service Manager over two weeks ago who has chosen to ignore me.
everything went ok , was n't contacted when the car was ready but it was done by the time told so all ok.
Totally professional and friendly people
I was quoted for unnecessary work. Having obtained a 2nd opinion I rang the repairs manager who said that they follow the BMW plans and that all parts are replaced and it is a case of longevity. The quote was over 3 times the amount I paid elsewhere
I was booked in for a specific one hour slot to resolve an issue. After 50 minutes the car had not been moved from where I parked it. Finally left the dealership 90 minutes late. Having said that, the issue was satisfactorily resolved under warranty.
Ed was fine but the rest of the staff don't seem to care. I emailed the Service Manager after the debacle I experienced and he didn't have the courtesy to respond. I waited 15 minutes when I went to pick the car up before anyone looked up.
My car wasn't completed as quickly as I would have liked but I was kept informed & customer service was good
From the purchase of the car with Simon Stolting to my handover with Simon the hand over guy, the whole purchase went smooth!
Just the parking was incredible. Not one place to park.
Communication was poor started off well but then got worse
Not happy at all, if things don't change quickly I will be selling my X3 and never buying another BMW
Very approachable easy to deal with
It took over 3 hours to complete the 1st service, the oil and filter changed had been completed the week before. The service indicator has not been reset and the car was not washed. I will now have to return for this to be completed
Not made to feel valued as a customer / made to feel as if sometimes personnel have more important things to do/ no magazines / papers in customer area
No one turned up to service my car, no booking record on the system when the appointment was made online.
Car is great. Stratstone Leeds are terrible. Full of false or contradictory information. Wont be using them again
I got what I expected
Because I had excellent and very courteous service
The car is perfect exactly as described and the sales team have been spot on
Stratstone in Leeds is the best BMW service centre I have been to. It is a fantastic new building and has that classy BMW feel.
Quality of the complete experience from start to finish. they always did that extra bit to make the experience standout. Even the little things, nothing seems too much trouble.
Very good handover person that showed the car throughly and helped with any questions very inviting
Simply it was a no problem ,no pressure experience
Ranjit kept me up to date throughout the build process and answered my emails promptly, answering all my questions, no matter how minor. Jack set up the handover which went smoothly and I was (and still am!) delighted with my new car.
Kim has been superb from my very first contact. She helped throughout the buying experience and nothing was to much trouble for her. I was not making things easy but she put the time and effort in to ensure we had the perfect car. Outstanding service
Great experience, Joshua was really helpful and made the handover so relaxed but informative.
They have given me a good deal on a car, but the after sales support hasnt been great. i jumped between that many different team members it felt a little like a production line
Great showroom. Great people
I awarded 5 stars because I couldnt give 6 !! Amazing service end-to-end
Gave good service (if a little frustrating trying to get a hold of the salesperson at times)..
I eventually purchased a Z4 which I am very pleased with.
Great friendly sales and handover team at Stratstone BMW Leeds. I would not hesitate purchasing my next car from here again or recommend friends and family.
The staff were very helpful at all times
Very satisfied from entering the Stratstone BMW the team who helped me with my purchase were friendly and professional from start to handing over the keys to my new vehicle purchase.
As above. Car great, deal great, loved being lead into a room for unveiling and handover. I just didn't feel very popular after the discovery of the mileage error.
All members of the dealership were very helpful and ensured the car was delivered to a high standard
the service was thorough and professional
The Centre did me a great deal, and provided me with the exact car, colour and specification within 2 weeks, As it is a new model only launched a few weeks ago I had expected to have to wait and pay more for the car
Ranjit Hothi is a credit to your business. He is easy to deal with, very attentive and always available.
Very professional pleasant people to deal with
Very attentive throughout, nothing was too much.
As mentioned above Helen your sales lady who is brilliant got you a five however, your handover team got you a 1 hence being down the line
My experience was great. Once I knew what car and spec I wanted. They were able to source a prebuilt one that had not been registered within a day. I was then in a position to pick it up 2 weeks later.
Great car, great price and great service!