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everything went ok , was n't contacted when the car was ready but it was done by the time told so all ok.
I was quoted for unnecessary work. Having obtained a 2nd opinion I rang the repairs manager who said that they follow the BMW plans and that all parts are replaced and it is a case of longevity. The quote was over 3 times the amount I paid elsewhere
Totally professional and friendly people
I was booked in for a specific one hour slot to resolve an issue. After 50 minutes the car had not been moved from where I parked it. Finally left the dealership 90 minutes late. Having said that, the issue was satisfactorily resolved under warranty.
Ed was fine but the rest of the staff don't seem to care. I emailed the Service Manager after the debacle I experienced and he didn't have the courtesy to respond. I waited 15 minutes when I went to pick the car up before anyone looked up.
My car wasn't completed as quickly as I would have liked but I was kept informed & customer service was good
From the purchase of the car with Simon Stolting to my handover with Simon the hand over guy, the whole purchase went smooth!
Just the parking was incredible. Not one place to park.
Communication was poor started off well but then got worse
Not happy at all, if things don't change quickly I will be selling my X3 and never buying another BMW
It took over 3 hours to complete the 1st service, the oil and filter changed had been completed the week before. The service indicator has not been reset and the car was not washed. I will now have to return for this to be completed
Very approachable easy to deal with
Not made to feel valued as a customer / made to feel as if sometimes personnel have more important things to do/ no magazines / papers in customer area
No one turned up to service my car, no booking record on the system when the appointment was made online.
Car is great. Stratstone Leeds are terrible. Full of false or contradictory information. Wont be using them again
Because I had excellent and very courteous service
I got what I expected
The engineer came and talked through the service they had carried out .I was very lmpressed with the detail he went to.
Nothing wrong with the service, but money was stolen from my vehicle. I have reported this to the garage and the matter has now been adequately dealt with
The staff do a great job in looking after the customer and making sure there kept up to date with the progress of the vehicle
First service for my car and I waited until it was ready rather than have a loan car. It was ready very quickly.
Completed all the work much more quickly than anticipated
From the moment of collecting the car some 2-3 months ago, to this week, the service at Stratstone has been appalling. From the handover to aftercare and the service team, shocking.
Picked up and delivered - great service
Professional and friendly staff
my air bag warning light comes on some times it did not before it went to Bmw ,but I have not been back to sort it yet.
Professional sales no bull
Losing that personal touch
told me they were going to do an oil change befor I got it but they never did when I then called them they refused to believe me and said it was done even tho the car was saying other whise they only believed me when I went to the show room 1.5 hours
Service done in a timely manner.complimentary wash and vac. And the way Jessica looked after me
I was kept up to date and my drop off and collection was arranged just as I needed it to be
Car parking for customers is ridiculous. I was first in at 07:50 and had to park in a crazy tight space. Leaving the car park was similar - car was left in a silly place. More customer parking is essential.
Patronising and rude customer service assistant, not delivering all that was promised to resolve the original poor situation
Quick turn around when I needed my car back early
Overall experience was ok, but with a few issues -Poor continuity of customer care- dealing with different team members in sales and handover, having to explain things again -One staff member who had a poor attitude
i had to do all the leading to get information about my car when eventually told the car was still on the back of the collection vehicle i was told i had to ring enterprise to get a replacement car, eventually got the car at 11pm
When I arrived, there was no room to park so I had to double-park and hope that I wasn't blocking anyone in. There was confusion about picking me up from Leeds City Centre resulting in me having to 'hang around' in town for one and a half hours!
staff are very nice.
My experience while my car was is for some warranty work was excellent, Rachel the service advisor who was looking after me while I waited always kept me informed offered me as many drinks as I wanted with the bonus of free wi fi.
Great service from the team who worked across both service and sales.
I would have been happier if I had received a reminder for my car service much earlier so that I could have achieved a more convenient day when booking my car.
The lady that served was very knowledgeable, very helpful and positive. It was clear that she was proud in her job and eager to give a quality service.
I was told issue was resolved however it has not been resolved. Attempted to make contact for further investigation. No one has since been in contact.
Once agreed the repair was under warranty the repair was carried out, care cleaned and completed on time
They didn't give me a call to say the car was ready for collection. Always seem busy doing nothing.
The staff are friendly but professional
Breaks are now dangerous
ONly on enquiry with the central servie centre were we told the brake fluid change would not be covered as the car had one before in the servicing schedule.
On collection they gave 5 red flags on brakes/tyres NOT mentioned when they called to say it was ready. No chance for them to now fix brakes, so we went to KwikFit (excellent service whilst waiting). PS 250 char field too small - the story is longe
Waiting too long for an appointment. It took over 5 weeks to get one.
Everything went well and the service staff are always friendly and helpful.
We did meet a lady from customer service Helen, she was very helpful and polite!!! Many thanks to her from George and Elena
The communication is terrible, you can't speak to anyone, no updates on the work resulting in me having to leave my car over the weekend. I was asked to pay 240 contribution to the work, still have haven't received the invoice.
Problems not rectified, requires a repeat visit Could not identify a rattle from the sunroof but did not contact me for further insights
Whilst my car was with BMW Leeds, I found it very difficult to get hold of the service team and received little communication unless I chased them. I felt in the end the shuddering was not fully investigated and fear the solution was only a quick fix
The handover team were very helpful and ready to help get me started in my new car.
I was told I could pay a certain amount to have my brakes and discs resprayed to get rid of surface corrosion, I've onky had the car 9 months!!' I was also referred to as Mrs Krushell, that is my first married name and have married sincw! Disgusting!
Disorganised and unresponsive service
As above I've just bought my 2nd Msport 330D , this is the shadow edition with the 6 cylinder calipers, they've been screeching like metal on metal since I got it, after having it all day I was given the car back no solution just told it's normal!
Can I not give 0 stars here? The Stratstone BMW in Leeds after sales service has been very poor, this is my second such experience with them, no improvements. The service report even mentions the wrong tyres. Very poor service desk people.
As stated in item 1.
Car was supposed to be in for a 1 day service but ended up being in for 4 days. The loan car I was given during this time was filthy. When my car was returned it was cleaned but not to a particularly good standard.
didn't even get offered a cup of coffee when I dropped the car off and also when I came to collect the car. - there was a customer with a dog in the showroom, it wasn't a guide dog. I'm not an animal lover, so don't want to sit in areas where dogs
Expensive, average service. £344 for an oil service is ridiculous. The car wasn't even clean when I got it back.
As above, service was ok but the problem I have with the sound from the heating has comeback
Ranjit Hothi is a credit to your business. He is easy to deal with, very attentive and always available.
Very professional pleasant people to deal with
As mentioned above Helen your sales lady who is brilliant got you a five however, your handover team got you a 1 hence being down the line
Very attentive throughout, nothing was too much.
My experience was great. Once I knew what car and spec I wanted. They were able to source a prebuilt one that had not been registered within a day. I was then in a position to pick it up 2 weeks later.
Great car, great price and great service!
The experience was excellent throughout the whole process
I'm so pleased with service that we have received, from sale advisor, business manager (specially Ashlee) , hand over team and Leeds BMW overall.
Handover was fine, but no navigation code and not explained until the collection date
There were excellent
Very happy with the new car and not needing to wait months for it to be delivered. There was an initial delay in the build and delivery of the new car. However BMW sorted that for me so that I could get into my new car sooner. I didn't need to worry.
I would like the name and contact email so I can send in my complaint I have sent to strathstone. I have bought many cars , Volvo, Ford, fiat, Vauxhall. I thought in pre ordering a new bmw I would get a prestigious service to enhance the experience.
Car was great but I did notice that tyre pressure was 1.9 bar when I got home which made me doubt whether the pre checks had been thorough enough.
highly satisfied with all staff at BMW Center
Up to date email regarding the stages of where the vehicle was
Jack and Tom were fantastic, really friendly walked me through the purchase and the unveiling was nice surprise.
Upto actually ordering the car and agreeing figures was ok, but after the order was placed is where I feel let down. Lack of communication and a poor handling of the delivery/handover process was shocking. Not happy with customer service at BMW Leeds
I could shop around - but the service at Stratstone is amazing - even saving money would not make me go elsewhere.
The handover staff - Simon; and Scott were very helpful on the day of collection. However I have since asked for further details on the insurances for tyres, alloys and paintwork and am yet to receive this (a week has now passed since asking for this
Customer service was terrible
Extremely good and knowledgable staff.
I was kept waiting for 2 hours on day of collection due to short staffing. I was then sent away with a brand new car without the day nav installed. After calling several times per day to no avail, I was finally sent a technician to install this
Handover manager very knowledgeable and friendly.
Stratstone service was awful, after buying Audi for the last twelve years. Probably the worst experience of buying a vehicle ever. Highly disorganised and still having to chase them to do things they promised.
Nothing was a problem to the staff at stratsone.
Very ineffective service. Every time you ring, they always say someone will call you back and they never called us back. When our new car was presented to us, we thought it was a joke, it was dusty, unvaleted. Will never go back to this dealer.
Ashlee Hagan was very patient with us during the purchase process and was very informative with the finances involved. Handover experience by Simon Courtney was above and beyond. He's very passionate and knows what he's talking about.
Been promised the car for over two weeks with no call to say when the car will he delivered and still waiting
Excellent service, knowledge and professionalism
As previous was happy when we first visited the showroom to choose the car staff were very good left to decide without any pressure which I like. After that I had to do the chasing.
Based on this experience, which was our 3rd purchase, we did not feel like valued customers. Had to continually chase to find out what was happening in terms of buying the vehicle. Phone calls not returned, very unhappy.
Everything was excellent, only slight downfall was the infromation given prior to handover. Wasn't informed about putting plates on retention which delayed the process, however Ranjit and Simon (handover team) resolved the issue efficiently.
Ranjit Hothi was my contact thought the buying process, he was extremely professional, able to understand my needs and present a solution in a clear manner which wasn't pushy but informative.
My handover at the Stratstone, Leeds was with a young man named Jack. He was excellent. Explained the process of the handover, walked me through the electronics/media of the car. Outlined the BMW support services including the benefits of the service