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ABOUT STRATSTONE LEEDS.

Find out more about what we do and our team.

Latest News & Events

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The January Sales Event

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Motability- £249 Advance

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Low APR Offers

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Delivery Mileage BMW

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BMW M5 Preview

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Dakota Deluxe

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Rugby League Cares

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BMW i8 Roadster

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Careers

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Free Winter Health Check

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We want your BMW.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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BMW Test Drive Event

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A Fleet of Benefits.

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Impress with the new BMW Shadow Edition

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Charity Support.

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Churwell Lions.

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BMW 118d Sport Limited Offer.

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One Car. One Fixed Monthly Service Cost.

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School Project.

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BMW i Electric Experience 19 – 21 May.

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School Visit.

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Delivery Mileage BMW .

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New BMW 5 Series M Performance Accessories Offer.

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Easter Opening Hours.

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Delivery Mileage BMW X3.

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7 Seater BMW 2 Series Gran Tourer Offer.

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New BMW 5 Series.

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BMW 7 Series £499 0% APR.

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BMW Individual Colours

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10% off Winter Tyres.

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Beat the VED changes.

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BMW xDrive Offers.

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Seasonal Offer with BMW M Umbrella.

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Technicians Wanted.

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BMW European Outdoor Film Tour Competition

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It's Electric.

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Immediate Delivery BMW.

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BMW 5 Series - £319 per month.

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New Car Sales Executive Vacancy.

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Your New 66 Plate.

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Challenge Complete.

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Stop Press...Leons Challenge

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BMW 2 Series Gran Tourer Competition.

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Leon's fundraising for Winston's Wish

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BMW i3 – Your invitation.

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BMW GB Classic Car Club

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Summer in your new BMW?

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Churwell Lions German Tour.

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xDrive Offers.

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The new 16 Plate

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Book a Technology Experience.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Daniel Shores

Head of Business

Helen Robertson

Customer Service Leader

Charles Shaw

General Sales Leader

Greg Hudson

BUSINESS DEVELOPMENT MANAGER

Bob Fielding

BUSINESS DEVELOPMENT MANAGER

Paul Smith

Service Leader

Steve Bickerton

Parts Leader

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Speed and confidence given that would be sorted and looked after in showroom

Service

again first class service

Service

Because the customer service was sublime

Service

Good reasponse to problem. I was concerned that the recall was prior to me purchasing the car (with only 18 miles on the clock) and I as unaware.

Service

Good team, clear communication and pleasant environment.

Service

The service was excellent, the driver who took me to the station and picked me up the next morning was exceptional. However there seemed to some reluctance on behalf of the service team to accept the car for repair, I was encouraged to take the car e

Service
I am sorry that you did not have a great experience on your recent visit. I understand that the service team have been in touch and this is now resolved. Regards Helen Robertson Customer Service Leader

because it was an excellent service

Service

Helen in service was exceptional. Very professional while engaging and knowledgeable. She handled a very difficult situation, where you had the car for two weeks in the end, in a way that didn’t tarnish the service experience.

Service

See answer to previous question

Service
Thank you for your feedback

what was needed was done!

Service

Great, smooth efficient and friendly.

Service

Video and report e mailed (no hard copy provided) car cleaned apart from boot area. Kind courteous staff

Service
Thank you for your comments and feedback. I will make sure this is shared with the team. Regards Helen Robertson Customer Service Leader

alot of respect

Service

Quick, Efficient, No charge for loan car.

Service

All warranty, servicing, customer service approach was spot on - I felt valued

Service

The service is very good but the end results are not satisfactory.

Service
I am sorry that you have not had a great experience. I understand that our service leader has contacted you directly to discuss any ongoing issues with your vehicle. I trust that this will be brought to a satisfactory conclusion. Thank you again for your valuable feedback and comments, Regards Helen Robertson Customer Service Leader

Initially the service centre said I could wait on my car and when I arrived the girl who dealt with me had to correct me on the information given. Luckily for BMW she was great and managed to arrange a courtesy car for me. Her name was Kayleigh Evans

Service

I managed to get booked in at short notice, was able to wait for my car to be serviced along with a complimentary wash and vac which was done to a high standard

Service

Simply great service

Service

The person I dealt with was very polite and knowledgeable.

Service

Other than waiting to be seen, we were happy with the service

Service

Offerd to refer parts to BMW to establish if coverd under warranty bmw agreed to cover cost

Service

The service staff I felt with were fantastic but the reception staff I felt were not as good

Service

Great service.

Service

Service was good but would like more feedback about the health of my car. I have used other manufactures and received video examination.

Service
Thank you for your feedback and comments. I am sorry that you did not receive the video with your vehicle health check on. We do carry out the health checks and videos on all vehicles. I will look into this. Thank you for bringing this to my attention and I am sorry if this caused concern, Regards Paul Smith, Service Leader.

As above

Service

All jobs completed, and pleasant staff.

Service

Great service from booking through to picking my car back up after its service.

Service

Not 100% happy - 3 stars due to the service manager who was responsible for my service calling me ahead of the pick up and being annoyed at the distance the driver would have to travel.This was not my fault and I didn't appreciate the negativity.

Service
I am sorry to learn of the problems you have experienced. This is not what we would expect from our team. I understand this has now been resolved. Thank you for your feedback Helen Robertson, Customer Service Leader

Car repaired first time with no problems

Service

Both service representatives that dealt with me were very polite and helpful.

Service

Everyone was very polite and helpful, the facilities for being able to work while I was waiting for my car also added to my satisfaction.

Service

Always room for improvement

Service

I found the booking process easy and stratstone front office reception, service personnel ( Shaun Croft) very pleasant and attentive. My car was repaired on time and had a full valet . Great service ??

Service

See above.

Service
.

See above, I love my One series BMW but I have not had a good experience at this garage.

Service
Thank you for your comments and feedback. I understand that our service leader has contacted you directly to discuss your experience. Again, thank you for your feedback and comments, Regards Helen Robertson, Customer Service Leader

Completed on time. Car washed and valeting a bonus

Service

Car was booked in and sorted very quickly was even given a lift into Leeds by a lovely driver!

Service

See above answer

Service

I have been in twice for a "two hour" service while you wait, and it has taken 3+ hours each time. The first they didn't have the tyres in for my vehicle - I'm surprised that this wasn't standard inventory, and that I have to come back.

Service
Thank you for your feedback. I am sorry that the service took longer than expected. I have shared this feedback with the service leader and try and offer a better service in future. Thank you again Regards Helen Robertson, Customer Service Leader

For the same reasons as given in answer 1

Service

Hard to fault

Service

Other than the price, the lady that served me was an absolute delight and a credit to your business.

Service
Thank you for your comments. We do try and be competive on our prices and I am sorry you felt that the software update was expensive. Regards Paul Smith, Service Leader

I would definitely recommend stratstone to anyone. I took my car in due to the tyre warning light been on, the service advisor was really helpful and informative but the problem was caused by low pressure so they pumped the tyres up and away I went.

Service

BMW explained the problem with the car and ordered the parts, expected a bill of around £800 when I collected the car I was told there would be no charge as after a re-inspection they found the problem to be caused by a broken wire! fixed no charges!

Service

Everything carried out as planned. Plus extras with lifts and car cleaned.

Service

Because I was treated so appallingly in Harrogate - Liam completely restored my faith in the BMW brand. He clearly gets up in the morning with the aim of exceeding customer expectations - whereas the opposite is the case with those at Harrogate.

Service

The price for the works required where on the high side and was able to get it done cheaper elsewhere

Service

Friendly /expert service

Service

Problem resolved even though I didn't have an appointment and everything handled seamlessly by Liam on the service desk.

Service

After a few issues regarding availability of parts Shaun was very helpful and provided a perfect solution to the issues and kept me up to date on progress.He is a credit to the team.

Service

Friendly staff and good service

Service

Comfortable environment. Friendly staff.

Service

Efficient, quick and professional service however rather expensive

Service

Very thorough service and very professional and friendly staff

Service

So far so good - Liam from the service team was brilliant, really helpful and kept me up to date with the progress of the repairs

Service
That's really good to hear. I will make sure this is fed back to Liam. Many Thanks - Paul Smith, Service Leader

The customer service is overall good. The thing missing was a phone call to tell me the vehicle was ready and to arrange my transport back to the service centre, despite this being promised.

Service

I have the satisfaction of knowing my car as been well serviced.

Service

The problem on the car was sorted very quickly with no fuss.

Service

No problems no hassel car comes back sparkling

Service

Brilliant, fantastic friendly service and very helpful as always.

Service
Great comments and feedback - thank you we look forward to seeing you next time

Efficient. Friendly. Went beyond what I expected

Service

The lady who dealt with me was polite and helpful.

Service

My car was ready on time and I was kept in the loop all the way through and the video of the service taking place was a big bonus

Service
Glad you liked the video, and thank you for you great feedback.

all queries were dealt with, and dealing with professional company.

Service

The whole transaction was very smooth and quick (particularly given it was around the Christmas period), though not rushed or pressured in any way.

Sales

Great experience including a smooth handoverReally helpful sales guysTwo tiny oversights: lack of clarity on tyres (run flats vs pilot sports)front wing badges not removed but not worthy of raisingLonger test drives would be beneficial

Sales

Excellent,courteous and friendly service

Sales

The experience was truly amazing as all my needs were looked after, every step of the way.

Sales

Helena was our main point of contact she was great. She understood that we knew what we wanted and she got on with making it happen. Car dealerships can be frustrating this was not.

Sales

Incorrect number plates, clock not set proper time, incorrect tyre pressures, one of booklets was not supplied. Otherwise ok

Sales
I am sorry to learn of the problems you have experienced. This is certainly not what we would expect for our customers. I will ensure this is shared with the team. Thank you for bringing this to my attention. Regards Marc Potter, New Car Sales Manager

When we went to sign the documents we were kept waiting 45 mins for our appointment with no apology & the level of professionalness from the sales person wasn't great

Sales
Thank you for your feedback. I am sorry you were kept waiting on your recent visit. You should have been informed of any delays and treated professionally by our team. I will share this feedback with them .Thank you again Regards Marc Potter, New Car Sales Manager

Even with issues around the order I was treated fantastically throughout.

Sales

helped me with making my choice

Sales

Sales and delivery were relatively straightforward Team worked hard to get the car I wanted in time for my tight time scale

Sales

Even though I wasn't a previous BMW owner, I felt that the sales representative (Louis Nelson) was high calibre, a careful listener, paid sufficient attention to my requirements and remained fully engaged, unlike other dealerships I visited.

Sales

I had no problems

Sales

Richard Lowe is very personable and provided a great service.

Sales

We were dealt with by Daniel Robson - he is an outstanding sales person, very knowledgeable and nothing too much trouble. He was so likeable and explained everything in detail, gave us lots of options, he never rushed us and was polite and friendly.

Sales

This is one of the best experiences I have had buying a car the team down at Stratstone are fantastic professional helpful and friendly that’s just what you want did not feel pressured but knew that wanted to have a deal Stephen & Marc where great

Sales

The purchase was handled very professionally and I felt I could trust Stephen Radcliffe my sales representative.

Sales
Stephen will be pleased to learn of your feedback - thank you

Good communication

Sales

We set Stephen a challenge to find a deal and car that took into account our previous PCP contract and our budget.He took into account all our requirements and found a car that suited those and was available.