Stratstone Leeds Star Rating
Sales
13 comments from 31 reviews
Service
59 comments from 153 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"It dragged out a little bit in terms of payment for the work - who was going to take the responsibility for the electrical repair - between the insurance company and the dealership."
"They picked it up on time and brought it back on time."
"I had to wait for ages while my car was cleaned."
"They were extremely helpful. They were extremely knowledgeable and delivered a great service. Especially Martyn Pollard."
"A nice dealership its improved."
"Almost a 5 the service department was too busy for the car to be cleaned after servicing"
"Very efficient, friendly and polite."
"Good service, very friendly just took a little longer to fit the part than i was expecting"
"I am in a wheel chair and feel the dealer were not able to to meet any of my needs ."
Stratstone Leeds Dealer Principal response
"We would like to apologise our 10 disabled car parking bays were taken up on that day. We are in the process of reviewing the car park structure and we guarantee you will not be disappointed in the future."
"Completely satisfied with the service provided by the dealer, I was offered transport to and from the city centre. was promised a valet inside and out, however this did not occur"
"They were good."
"It all went smoothly."
"It was very good. They were very efficient. Call centre was not very good they were not very nice with me at all it almost put me off. When I was booking the vehicle in"
Stratstone Leeds Dealer Principal response
"Thank you for your comments which I have passed to our reservations team, sorry for this and hopefully you will see an improvement on your next boooking. We look forward to seeing you again."
"Service light came on after and had to return to the dealer to be reset. This always happens 3 times in a row Why not add a tick box to check reset on the job card."
Stratstone Leeds Dealer Principal response
"Thank you for your feedback which is important to us, we are currently reviewing our process for this and we have noted your comments. We would like to apologise for any inconvenience caused."
"Impressed by the overall service received from the dealership."
"I couldn't speak highly enough of them. Phil Clark was really helpful."
"I have noconcern over workman ship just a significant increase in costs against quoted price"
Stratstone Leeds Dealer Principal response
"At Stratstone we are committed to providing excellent customer experience. We apologise for not explaining the bill fully. We will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback.""
"I took it in with a drip - not sure if it was petrol or oil - but they couldn't find anything. It's ok now."
"It was ok."
"They are wonderful."
"Very professional, courtous and efficient. Very impressed. A far cry from the previous experience under the other dealership."
Stratstone Leeds Dealer Principal response
"Thank you for your kind comments, we try very hard to offer the highest level of service and it is great to hear that we have been successful during your recent visit."
"The dealership did not provide a valet despite the vehicle being with them for 2 days. The car was not ready when the dealership said it would be ready."
Stratstone Leeds Dealer Principal response
"At Stratstone Leeds we are committed to providing excellent customer service. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback.""
"All lights were working before i took it into service but they were not when it came out. Other than that, service was fine."
"So very helpful and polite. Louise was superb and Stan aswell."
Stratstone Leeds Dealer Principal response
"Thank you for your kind comments, this is great to hear, I will personally pass your comments onto Louise and Stan. Regards Andrew Simpson, Dealer Principal"
"Very happy here"
"Louise in service very helpull."
"the vehicle was not valeted properly and i had to wait for thevehicle"
Stratstone Leeds Dealer Principal response
"Here at Stratstone Leeds we strive to deliver a great customer experience, we were so sorry to hear that your vehicle was not washed and vaccumed to your expectations. A member of our team will be in contact shortly to discuss"
"The phone system is a nightmare. They do not ring you back."
Stratstone Leeds Dealer Principal response
"Thank you for your feedback which is important to us, we are currently reviewing our telephone procedure and we apologise for any inconvienince this may have caused you. Regards Andrew Simpson, Dealer Principal"
"the driver had trouble finding my works for the pick up .the vehicle came back at 4.00pm when advised should have been 2.00pm.the windows could not been fitted as were rejected and the number plate was not replaced ."
"There was no courtsey car available for three weeks."
Stratstone Leeds Dealer Principal response
"Thank you for your feedback which is valuable to us, we are so sorry for the amount of time you have had to wait for a courtesy vehicle. A member of our team will be in contact today to discuss further with you."
"Poor coordination. Failure to recognise that parts had been pre ordered. Failure to perform all work necessitating taking car back in on a second occasion."
Stratstone Leeds Dealer Principal response
"I am very sorry for your recent experience. I will review our process and make the necessary changes to avoid this happening again. Thank you for your valuable feedback and I hope your next visit is much better."
"the staff are very friendly willing to help and listen well"
"the 'service' was 5 star though it was not a 'service ' but an MOT your car service indicator is confusing to say the least as was the booking process"
"The one thing that has really disappointed the customer is that valet was completed correctly and not to satisfactory all the mats had been removed and the leaves and grit was still there."
" I am very happy with the service but they can always find something to sell you. Which i find a little uncomfortable at times."
"They charged me £50 to change a bulb this should have been done on an earlier service . i was still worried with the vibration noise which is still there."
Stratstone Leeds Dealer Principal response
"Thank you for your valuable feedback which is important to us, we look forward to seeing you next week and we will investigate the vibration noise further. Regards Andrew Simpson, Dealer Principal"
"The brake pad warning light came on. There is a rattle on the rear of the car. I was told it would take about two hours they then said six-seven hours. I had to leave the car over night because they did not have the parts."
Stratstone Leeds Dealer Principal response
"Thank you for you for bringing this to my attention, I am so sorry to hear of your disappointment with our service during your recent visit. We are currently reviewing our processes to ensure this will not happen again."
"disappointed they didnt reset service light or stamp book so had to return twice"
"i had a flat tyre scothall had none in stockso one came from liverpoolthat afternoon so i had to return later to get it fitted"
Stratstone Leeds Dealer Principal response
"Thank you for your valuable feedback.Clearly we endeavoured to locate a tyre for you and Liverpool was the nearest location, this naturally delayed the fitting of the new tyre as we had to collect the tyre for you. Please accept my apologies."
"I had a service in October and wanted everything doing at once to save me having to do more than one visit. This request was not adhered to and had to make a further visit. Also, I ordered a glove compartment lock and ended up doing it myself."
Stratstone Leeds Dealer Principal response
"At Stratstone Leeds we are committed to providing excellent customer service. We apologise for the further visit you had to make and any inconvenience caused, we will endeavour to ensure you will not be disappointed again in the future."
"Told I needed new tyres which wasn't true. Tyres previously fitted at this dealership not inflated correctly thus uneven wear that will cost me."
Stratstone Leeds Dealer Principal response
"I appreciate your feedback, we will investigate this matter and come back to you. Regards Andrew Simpson, Dealer Principal"
"the service on the day was fine but i have telephoned 3 times since to get a quote for work which was idenitfied on service as needing doing and no one has rung back as promised"
Stratstone Leeds Dealer Principal response
"Thank you for bringing this to my attention and I would like to apologise for the amount of calls made, Danny our Senior Service advisor will be in touch with you to assist with your requirements. Regards Andrew Simpson, Dealer Principal"
"Latest visit was as good as we come to expect. was very impressed with the help I received in the car park with the remote alarm"
"Scotthall Leeds was a much more personable experience."
"It was good to have someone from booking in to booking out, and she was really friendly."
"Told car would be required for 1 2 hours for diagnosis, then told afternoon, then told following day, no calls returned"
Stratstone Leeds Dealer Principal response
"We apologise that on this occasion our level of service fell below an acceptable level. Thank you for highlighting this to us and rest assured we will communicate this to the team to ensure we can improve our standards moving forward."
"The staff are friendly helpful the waiting room is pleasent.As a widow I would appreciate my car picked up from my house for the service and returned."
"Very happy with the experience and the staff."
"Clean the vehicle at the end of the service."
"Robert Blake in sales was on his way out to lunch. He took the time to talk to us and he arranged for the service department to look at the problem."
"Great service form very polite, professional and helpful staff."
"I had to tell the advisor more than once that I was aware that I would probably all 4 tyres replacing, but could they check.Customer service has deteriated"
Stratstone Leeds Dealer Principal response
"At Stratstone Leeds we are committed to providing excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."
"Service was excellent just took a little longer than forecast."
"Nice to see familiar faces, always receive good service"
"Staff still adjusting to new systems at new dealership"
"Dealt with me very efficently gave me nice coffee and cleaned my car very well."
"Arrived at wrong location and wasnt that polite to my wife, arrived at correct location 30 mins later, then I had to chase on completion"
"Arranging visit was delayed due to takeover"
Stratstone Leeds Dealer Principal response
"At Stratstone Leeds we are committed to providing excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."
"At Stratstone BMW Leeds I went through a type of high pressure selling. It was their prime objective to find as many prospective and investigative problems with the car as possible under the guise of concern and care."
Stratstone Leeds Dealer Principal response
"At Stratstone Leeds we are committed to providing excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"the dealership are very good and caring"
"Can't fault anything. All paperwork required was explained clearly operation of new vehicle explained equally clearly."
"Satisfied with the purchase of the vehicle, dissatisfied with the delivery of the vehicle due to the sales personnel didn't attend until 45 minutes after our appointment time."
Stratstone Leeds Dealer Principal response
"We would like to apologise you were kept waiting on handover but we are happy to hear you are enjoying your new BMW and that you were satisfied with the overall customer experience."
"Helpful, courteous. Prompt at returning phone calls. Faultless"
"Excellent service good responses to every query"
"Knew what to expect an was not disappointed, would have no hesitation in recommending"
"The 3rd BMW I've purchased from the excellent John Hill"
"The sales executive was very helpfull and polite he returned my phone calls as and when he said he would and was always on time for appointments."
"The salesperson had the perfect balance of professional and personal"
"I initially contacted David Calderbank. He referred me to Lorna Hodgkiss. I was completely satisfied with the experience of dealing with both David and Lorna. Lorna was particularly responsive and helpful throughout the process."
"Purchase process went smoothly. Late amendments I made to the order were made willingly and accurately. The car also arrived three weeks early"
"Robert Blake was very good in all aspects."
"Have purchased many cars over the last 50 years and Chris Taylor at Stratstone Leeds provided the best experience ever. Commendable"