Very easy to deal with.

Attention to detail

Everything completed on time

The service by the dealership has been impeccable.

I was suspicious of their charging for "customer contribution". The staff I don't believe as a whole are very warm and friendly.

Great staff - Kayleigh on the service desk & Michelle Workshop control always ensure everything runs smoothly on each and every visit.The new dealership is a great facility.

As above seamless, professional and just what I would expect from the brand

no problems

It was easy to arrange a courtesy car and dealing with the service department operators. They go out of their way to make you feel you are important to them.

Best BMW dealer I have dealt with by far!

completely satisfied but a slight fault question was slightly dismissive. A minor irritation only.

The lady that I was dealing with was very helpful. While my car had to be kept in another night as Stratstone didn't have the part that was needed I did get a very small reduction i price for the inconvenience.

Kayleigh is very friendly and appears to have the customers bes5 interests at heart , whoever she is dealing with. Keep up the good work.

Outstanding service from Helen Frisby, Stan Elwell and the valeting department.The staff of Stratstone Leeds are all very caring, in contrast to those at Stratstone Harrogate who are careless and hence I decine going there!

Work completed as expected. Polite and friendly staff member

Prompt & efficient service. Resolved last minute issues by taking ownership of the problem, and presenting solutions.

I have now bought 2 cars from Richard, I true professional with excellent sales knowledge and invested a lot of his time getting me the deal I wanted and not the deal he wanted.

Again, very well looked after. The car looked brilliant.

We had the cars delivered to us in Northern Ireland so we did not get to attend the showroom. The communication from the branch made up for the lack of direct contact. We had all our queries dealt with by Kim Chessman who was very efficient, thorough

Excellent customer service during the decision to purchase the vehicle. A slight delay in the delivery day was swiftly dealt with by the Dealer Principal. More than happy with the outcome.

Could do better. Invoice was wrong. Car was not ready to pick up. Number plate cracked ( now replaced after another visit)

Car arrived as promised.

1sr car offered didn't exist. Considerable trouble to rectify situation.

Very efficient

Great buying experience.

Again it was Simon in sales who put me at ease throughout the whole process. From looking round the car to finding the best deal he could, from the calls he made to keep me updated to actually making time for me to collect the car earlier on the day.