Pre-booking experience needs to be improved to get a better rating

Sorted the problem with my car immediately while I waited despite it not being booked in beforehand.

The service was done well

Happy with service

Slow response time to my query

I was met very profesionally and in a timely manner.

Because I was very happy with the service and warranty recall carried out and with the service provided on delivery, taxi service into Leeds and explanation on pick up of the vehilcel

Most courteous staff

My car was sold to me with no spare key. A new one was posted to me, which didn’t work. I took the car in (40 minute drive each way) several times before this annoying issue was resolved.

Overall good experience. Althought BMW service centres had no availability for weeks, I was booked into MINI service centre instead for the MOT. Booking was easy and work was completed quickly. However, the technician have NOT reset the onboard compu

Didn't have to wait 5 hours for an oil service

I didn't receive a call letting me know when my vehicle would be ready and also there were two screws left in my car - not sure what these were for.

Polite, friendly, professional service

Great customer service and product knowledge. Gave me a car to use while mine was in the shop. Would be 5* if the courtesy car was at least similar to mine. I drive a 4 loaded 4 series, was given a very basic 118d.

As always the servicing and work carried out is great. What I marked it down this time is the availability of a courtesy car- no car was available for weeks so I had to opt to drop it off myself bringing my wife in another car to take me home.

Went smoothly.

Start to finish I was kept well informed

Great communication and very quick service

The people were extremely helpful and nice to deal with. Shaun took charge, created trust that he was really concerned about my plight and would just sort it whilst I was otherwise abandoned by BMW.

all ok, but had forgotten to update the car electronic service log and had not checked tyre pressures

Staff I dealt with face to face gave different answers to transport after I dropped the car off to what had been advised over the telephone

Again good customer service. The downfall was with the courtesy car.

Did the job well and washed and cleaned car too ... amazing

Quick service, fixed problem kept me updated throughout the day. The chauffeur service was excellent.

I couldn't fault the service given and the car came back looking new again

From start till finish they couldn’t do enough.

Linda & Ashley made the delivery special .

Some things could be improved such as communication of dates the car would be ready, sorting paperwork etc. But overall the team did a good job in the process.

Due to the day picking up the car.. they were too busy didn’t really get that bmw standard feel

I’ve purchased a lot of cars in my years of driving, but this experience was the best I’ve encountered.

Due to car not being clean and wasn’t offered for it to be cleaned or given cleaning products for me to even do it myself.

The operative was very understanding of our time scale, the experience was painless.

Every personnel whom i came across has been attentive, friendly and helpful

I have now bought 2 cars from Richard, I true professional with excellent sales knowledge and invested a lot of his time getting me the deal I wanted and not the deal he wanted.