Professional and friendly staff
my air bag warning light comes on some times it did not before it went to Bmw ,but I have not been back to sort it yet.
Losing that personal touch
Professional sales no bull
I was kept up to date and my drop off and collection was arranged just as I needed it to be
told me they were going to do an oil change befor I got it but they never did when I then called them they refused to believe me and said it was done even tho the car was saying other whise they only believed me when I went to the show room 1.5 hours
Service done in a timely manner.complimentary wash and vac. And the way Jessica looked after me
Car parking for customers is ridiculous. I was first in at 07:50 and had to park in a crazy tight space. Leaving the car park was similar - car was left in a silly place. More customer parking is essential.
Patronising and rude customer service assistant, not delivering all that was promised to resolve the original poor situation
Overall experience was ok, but with a few issues -Poor continuity of customer care- dealing with different team members in sales and handover, having to explain things again -One staff member who had a poor attitude
Quick turn around when I needed my car back early
i had to do all the leading to get information about my car when eventually told the car was still on the back of the collection vehicle i was told i had to ring enterprise to get a replacement car, eventually got the car at 11pm
My experience while my car was is for some warranty work was excellent, Rachel the service advisor who was looking after me while I waited always kept me informed offered me as many drinks as I wanted with the bonus of free wi fi.
When I arrived, there was no room to park so I had to double-park and hope that I wasn't blocking anyone in. There was confusion about picking me up from Leeds City Centre resulting in me having to 'hang around' in town for one and a half hours!
Great service from the team who worked across both service and sales.
I would have been happier if I had received a reminder for my car service much earlier so that I could have achieved a more convenient day when booking my car.
The lady that served was very knowledgeable, very helpful and positive. It was clear that she was proud in her job and eager to give a quality service.
Once agreed the repair was under warranty the repair was carried out, care cleaned and completed on time
I was told issue was resolved however it has not been resolved. Attempted to make contact for further investigation. No one has since been in contact.
They didn't give me a call to say the car was ready for collection. Always seem busy doing nothing.
The staff are friendly but professional
ONly on enquiry with the central servie centre were we told the brake fluid change would not be covered as the car had one before in the servicing schedule.
On collection they gave 5 red flags on brakes/tyres NOT mentioned when they called to say it was ready. No chance for them to now fix brakes, so we went to KwikFit (excellent service whilst waiting). PS 250 char field too small - the story is longe
Waiting too long for an appointment. It took over 5 weeks to get one.
Everything went well and the service staff are always friendly and helpful.
We did meet a lady from customer service Helen, she was very helpful and polite!!! Many thanks to her from George and Elena
The communication is terrible, you can't speak to anyone, no updates on the work resulting in me having to leave my car over the weekend. I was asked to pay 240 contribution to the work, still have haven't received the invoice.
Whilst my car was with BMW Leeds, I found it very difficult to get hold of the service team and received little communication unless I chased them. I felt in the end the shuddering was not fully investigated and fear the solution was only a quick fix
Problems not rectified, requires a repeat visit Could not identify a rattle from the sunroof but did not contact me for further insights
The handover team were very helpful and ready to help get me started in my new car.
I was told I could pay a certain amount to have my brakes and discs resprayed to get rid of surface corrosion, I've onky had the car 9 months!!' I was also referred to as Mrs Krushell, that is my first married name and have married sincw! Disgusting!
Disorganised and unresponsive service
As above I've just bought my 2nd Msport 330D , this is the shadow edition with the 6 cylinder calipers, they've been screeching like metal on metal since I got it, after having it all day I was given the car back no solution just told it's normal!
Car was supposed to be in for a 1 day service but ended up being in for 4 days. The loan car I was given during this time was filthy. When my car was returned it was cleaned but not to a particularly good standard.
didn't even get offered a cup of coffee when I dropped the car off and also when I came to collect the car. - there was a customer with a dog in the showroom, it wasn't a guide dog. I'm not an animal lover, so don't want to sit in areas where dogs
Can I not give 0 stars here? The Stratstone BMW in Leeds after sales service has been very poor, this is my second such experience with them, no improvements. The service report even mentions the wrong tyres. Very poor service desk people.
Expensive, average service. £344 for an oil service is ridiculous. The car wasn't even clean when I got it back.
As above, service was ok but the problem I have with the sound from the heating has comeback
People at the centre were pleasant and polite and courtesy car was hassle free.
After paying the £100+ cost for you to analyse the problem in my car I was told that the only solution was a replacement turbo at a cost of £2k+. A local garage repaired it for a fraction of the quoted cost
Car returned and is working fine - but am still unsure what the problem was as have had differing diagnosis. All seems OK now though, so am happy.
Only required a light bulb changing and the team managed to fit this in around existing commitments
Not enough staff to deal with a very busy service department
Rachel on the service desk handled my visit superbly. All work carried out with no issues and a wash & vac too!
Due to the exceptional service from your staff member Jake Chaplin I've chosen to come back time and time again for previous services, The cost was a little more expensive than JCT600 but with an outstanding service throughout cost isn't always the m
Great service overall just one thing can improve on, had to wait a while to book my car in when I needed to be back at work quickly.
made two visits to leeds to find that required parts had not been ordered to complete the repair
Disappointing, last year I have booked my X1 3 times for problems with EGR valve or cooler. They was not able to identify the problem and sorted on time - first booking. I have waisted a lot of time and money.
Efficient service centre with good friendly and helpful staff
Car was great but I did notice that tyre pressure was 1.9 bar when I got home which made me doubt whether the pre checks had been thorough enough.
I would like the name and contact email so I can send in my complaint I have sent to strathstone. I have bought many cars , Volvo, Ford, fiat, Vauxhall. I thought in pre ordering a new bmw I would get a prestigious service to enhance the experience.
highly satisfied with all staff at BMW Center
Up to date email regarding the stages of where the vehicle was
Jack and Tom were fantastic, really friendly walked me through the purchase and the unveiling was nice surprise.
Upto actually ordering the car and agreeing figures was ok, but after the order was placed is where I feel let down. Lack of communication and a poor handling of the delivery/handover process was shocking. Not happy with customer service at BMW Leeds
I could shop around - but the service at Stratstone is amazing - even saving money would not make me go elsewhere.
The handover staff - Simon; and Scott were very helpful on the day of collection. However I have since asked for further details on the insurances for tyres, alloys and paintwork and am yet to receive this (a week has now passed since asking for this
Customer service was terrible
Extremely good and knowledgable staff.
I was kept waiting for 2 hours on day of collection due to short staffing. I was then sent away with a brand new car without the day nav installed. After calling several times per day to no avail, I was finally sent a technician to install this
Stratstone service was awful, after buying Audi for the last twelve years. Probably the worst experience of buying a vehicle ever. Highly disorganised and still having to chase them to do things they promised.
Handover manager very knowledgeable and friendly.
Nothing was a problem to the staff at stratsone.
Very ineffective service. Every time you ring, they always say someone will call you back and they never called us back. When our new car was presented to us, we thought it was a joke, it was dusty, unvaleted. Will never go back to this dealer.
Been promised the car for over two weeks with no call to say when the car will he delivered and still waiting
Ashlee Hagan was very patient with us during the purchase process and was very informative with the finances involved. Handover experience by Simon Courtney was above and beyond. He's very passionate and knows what he's talking about.
Based on this experience, which was our 3rd purchase, we did not feel like valued customers. Had to continually chase to find out what was happening in terms of buying the vehicle. Phone calls not returned, very unhappy.
Excellent service, knowledge and professionalism
As previous was happy when we first visited the showroom to choose the car staff were very good left to decide without any pressure which I like. After that I had to do the chasing.
Everything was excellent, only slight downfall was the infromation given prior to handover. Wasn't informed about putting plates on retention which delayed the process, however Ranjit and Simon (handover team) resolved the issue efficiently.
Ranjit Hothi was my contact thought the buying process, he was extremely professional, able to understand my needs and present a solution in a clear manner which wasn't pushy but informative.
My handover at the Stratstone, Leeds was with a young man named Jack. He was excellent. Explained the process of the handover, walked me through the electronics/media of the car. Outlined the BMW support services including the benefits of the service
All easy and everythingvtaken care off
See answer to question one
The order not being correctly olaced and a lack of communication about the change from pre built to factory order. If it wasnt for the excellent customer service when collecting the vehicle. The score would have been lower.
The,Sales process was good and the salesman was outstanding. My car was supplied with the sat navigation software missing trying to arrange for this to be done after I had collected was frustrating as no one, wanted to know.
I've not received the car and have not received any information when I will.
Went really smoothly. Sales staff werent too
Special mention to Simon and Kim.., I admit that I am not the easiest of customers and can be demanding... much better experience than Leeds Audi.. I feel valued at BMW with Simon...
Steve from the tech team was pleasant had lots knowledge great manner
Stratstone
Leeds
