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ABOUT STRATSTONE LEEDS.

Find out more about what we do and our team.

Latest News & Events

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The Ultimate BMW Event.

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JUST RELEASED: Immediate Delivery BMW stock list.

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New Car Offers - Exclusive to Stratstone BMW.

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Stratstone Leeds x Dakota

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Motability from £99 Advance Payment.

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We Want Your BMW.

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THE BMW 1 SERIES.

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BMW M Tour.

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Job Vacancies.

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BMW Help: Recalls

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A Fleet of Benefits.

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Head of Business.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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Rugby League Cares.

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The BMW 7 Series.

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0% Aftersales Finance.

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Motability- £249 Advance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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BMW M5 Preview.

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Dakota Deluxe.

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Black Event Extended.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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Charity Support.

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Churwell Lions.

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School Project.

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School Visit.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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It's Electric.

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Challenge Complete.

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Stop Press...Leons Challenge.

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Leon's fundraising for Winston's Wish.

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BMW GB Classic Car Club.

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Churwell Lions German Tour.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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What is BMW Connected Drive?

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What is a BMW Genius?

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BMW Summer Event

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Explore the dealership

Meet the team

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Simon Stolting

Head of Business

Jamie Lovatt

Head of Sales

Bob Fielding

BUSINESS DEVELOPMENT MANAGER

David Hannam

Service Leader

Steve Bickerton

Parts Leader

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Straight-forward service took nigh on 3 weeks due to fault that arose on sensors, damage caused whilst in workshop and having to have oil topped-up after an oil replacement service!

Service

Good communication. A minor irritation was that when I picked up my car, someone had left the hazard warning lights on.

Service

Car went in for a service in immaculate condition and was returned with tears to the leather in the offside rear door card, apparently caused by a vacuum cleaner pipe. The manager flatly refused to replace the door card instead offering to glue it!

Service

Good friendly service. With decent courtesy car supplied

Service

Thanks to service manager David Hannam who sorted my issue out very helpful and professional thank you once again For the warm welcome I received at Leeds dealership

Service

I visited the dealership in order to point out a problem. They agreed it would be covered under warranty and would order a part. I booked the car in on a day approximately 3 weeks later. On the day of the repair I was told part was sent back. !!!!!

Service

Would have been higher but first service was way too expensive!

Service

The help and advice received from Ms Georgie Mitchell in the Service Department was greatly appreciated.

Service

Good service and confidenve

Service

Due to car being recalled and bmw stating that they failed to have the part available and my unconvinced if being left without a car for 2 days. Also bmw stayed car would be valeted on collection and failed to valet

Service

Only downside is they couldn't fit me in for MOT on same booking as service (although I did get it cheaper from kwikfit the next day!)

Service

Drop off/collection should be available earlier than 8am, it was gone 8:30am by the time I left the dealership having arrived pre 8am - late for work!

Service

Speedy repairs. Service rep was polite and helpful. But 1) difficult to get through to service dept by phone and 2) car had an extra scratch which subsequently was sorted

Service

After BMW assist diagnosed problem at road side, car was booked into Stratstone for repair. At end of day one, car not repaired as dealership awaiting part. Took another day with you to rectify the fault. Why was part not pre-ordered ?

Service

Clean and ready before expected time

Service

As above

Service

This dealership goes well beyond the expected in customer support. It continues to reinforce my decision to come here. Everybody is very helpful and friendly.. absolutely first rate.

Service

Booked in at 0805 and told reception they could have car all day. Needed MOT and service plus 3 faults rectifying as pre booked. Rang. Late afternoon great difficulty establishing status. Eventually collected 5.30 with only MOT and safety check done.

Service

My main contact was Michelle. She was very professional and friendly and clearly takes pride in her work. Her attention to detail was also second to none. Would love to have more people like Michelle in the world.

Service

Service completed in the time stated. I was able to wait will it was done.

Service

Quality of work was very high. Frustrating that service work was finished but I had to wait almost 3hrs for the code to enable satnav update to come from Germany. Rachel was excellent at keeping me updated

Service

the service i received from helen frisby and the staff is always outstanding. very friendly and helpful and professional. it's a pleasure to fetch my car to your dealership.

Service

Excellent this time round

Service

I reported 2 issues to the service team and during the day neither were fixed.

Service

They took 2 years to sort a suspension knocking even though I informed them what the problem was! Again having to take car back in as they have not repaired an engine fault which they stated was repaired - worst after sales I have ever experienced.

Service

Big showroom

Service

See above They couldn't find my courtesy car so they gave me another which was filthy. Also when I collected the car I tried to ask a few questions and wasn't given any meaningful answers .

Service

Very efficient

Service

3 weeks 3 days to fix a door latch

Service

I was kept waiting for 3 hours before my car was ready even though an appointment had been made.

Service

Booked in for my chosen date - arrived and was given a lift to work and collected at the end of the day. I liked the video the technician did!

Service

Happy

Service

Difficult to get booked in and when I picked it up it hadn't been cleaned inside or out. I also asked for some new dust caps but they were not fitted either.

Service

I had to wait 55 minutes for someone to speak with me when I brought my car in. I have called back twice as advised if the issue wasn't fixed and on both occasions I was promised a phone call back but I am still waiting 11 days after my call.

Service

My car has a fault; an intermittent squeaking noise either from the clutch or the handbrake. Did the service centre fix it? No. They recommended I use the "button" to apply the handbrake. My car does not even have a button; I have a manual handbrake!

Service

The staff are friendly and efficient. My experience of this garage is more positive than any other (non-BMW) garage I have used.

Service

Comfortable surroundings. Excellent refreshments

Service

The spoiler fitted has been removed and reworked 6 times now. Each time additional damage has been caused. There is too much to list here. Someone can call me.

Service

Unhelpful and do not care about their customers

Service

The staff were very polite and have my car ready when they said it would be

Service

Booked change of wheels but on the day they were able to fit an impromptu service

Service

Had to chase up if car was ready

Service

Excellent support and service from Simon.

Sales

Had peoblems with the system but not the staffs problem and very. Apologetic and helpful!

Sales

Helpful, friendly service

Sales

Ranjit and Simon great

Sales

All members of staff at the centre were very friendly and helpful. Although, I feel the communication from within the dealership could use some training in order to address the link between the sales team and the shop floor which was poor.

Sales

I cannot find fault, the service was top

Sales

The Dealership kept me up to date with delivery etc On the day I picked up the vehicle the BMW representative was very attentive

Sales

Ranjit Hoti was excellent as usual, this is the second car I've purchased from him and it wont b the last

Sales

Handover team are very helpful and love the unveiling of a new car !

Sales

Haven't received car yet

Sales

Jack was great help setting the car up and showing me how it all worked made the experience very easy. Great customer service!

Sales

Absolutely top service by stratstone Leeds Bmw

Sales

Good - a little more communication with regards to delivery as it was 2 days later than originally planned

Sales

A lovely experience

Sales

Sales staff left me feeling invaluable. poor communication. No drive or excitement when purchasing. High pressure to put down deposit. delayed delivery of vehicle. pointless trips made to show room when documentation and car was not ready yet.

Sales

Very friendly people who all look after you whilst buying your new car.

Sales

Some slight issues around cost, which slowed things down and it therefore took a little longer than expected. Other than that, great.

Sales

The showroom was immaculate , the staff were courteous and friendly . I was taken out on the best test drive of a car ever , One similar to the car we purchased . From order through to delivery we couldn't be more happier .

Sales

The car is perfect exactly as described and the sales team have been spot on

Sales

Stratstone in Leeds is the best BMW service centre I have been to. It is a fantastic new building and has that classy BMW feel.

Sales

extremely satisfied

Sales

Quality of the complete experience from start to finish. they always did that extra bit to make the experience standout. Even the little things, nothing seems too much trouble.

Sales

Ranjit kept me up to date throughout the build process and answered my emails promptly, answering all my questions, no matter how minor. Jack set up the handover which went smoothly and I was (and still am!) delighted with my new car.

Sales

Simply it was a no problem ,no pressure experience

Sales

Great experience, Joshua was really helpful and made the handover so relaxed but informative.

Sales

Kim has been superb from my very first contact. She helped throughout the buying experience and nothing was to much trouble for her. I was not making things easy but she put the time and effort in to ensure we had the perfect car. Outstanding service

Sales

Very good handover person that showed the car throughly and helped with any questions very inviting

Sales

They have given me a good deal on a car, but the after sales support hasnt been great. i jumped between that many different team members it felt a little like a production line

Sales

Great showroom. Great people

Sales

I awarded 5 stars because I couldnt give 6 !! Amazing service end-to-end

Sales

Gave good service (if a little frustrating trying to get a hold of the salesperson at times)..

Sales

Offer on the car was brilliant, the handover day was so efficient and the attention to detail on the handover was great.

Sales

I eventually purchased a Z4 which I am very pleased with.

Sales

Great friendly sales and handover team at Stratstone BMW Leeds. I would not hesitate purchasing my next car from here again or recommend friends and family.

Sales

The staff were very helpful at all times

Sales

Very satisfied from entering the Stratstone BMW the team who helped me with my purchase were friendly and professional from start to handing over the keys to my new vehicle purchase.