Loading...

ABOUT STRATSTONE LEEDS.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Simon Stolting

Head of Business

Ranjit Hothi

New Car Sales Leader

Richard Bradley

Used Car Sales Leader

Bob Fielding

BUSINESS DEVELOPMENT MANAGER

David Hannam

Service Leader

Steve Bickerton

Parts Leader

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service. Can't fault it.

Service

As above, sorted issue, resolved as I'd asked by performing latest iDrive software update.

Service

No problems good service on time

Service

Easy to book, good Covid protocols on arrival, full report and video sent and car cleaned and vaccumed

Service

Very good service

Service

Complimentary health check and washed too

Service

Could be better if you provided a courtesy vehicle on par with the one I own.

Service

David Hannam, the Head of Service, is very knowledgeable and experienced. For this reason, Stratstone Leeds is my dealership of choice for my BMW aftercare.

Service

Got me booked really quickly to replace my punctured tyre which kept me on the road which I needed for work.

Service

Friendly staff and always kept up to date

Service

Quick and easy

Service

Was a recall and they addressed the issue with no quibble

Service

Excellent service and a great offer of an end of warranty check and an MOT for under £20!

Service

Quick response and dealt with queries quickly

Service

Kept informed of what was happening.

Service

A like BMW

Service

Very satisfied as the communication, speed of service and information received were fantastic!

Service

Always polite and get the job done with no fuss or hassle just perfect service in every way.

Service

The Ladies i spoke to on several occasions in service were beyond helpful

Service

Always really helpful, good communications, clear information and easy to deal with.

Service

Since my last service that was last year which I was not satisfied, the service improved a lot! This year the customer service was 5 stars, spot on!And apart of the anual service I've requested an extra service and I was very pleased with the outcome

Service

Brilliant service

Service

Fault on vehicle was found and resolved

Service

Very help full

Service

Detail provided

Service

Good customer service, attention to detail ??

Service

Staff helped me with cost of new tyres

Service

As above but also help from reception personnel.

Service

Warranty fault issue booked in & rectified promptly, helpful & polite Service colleagues.

Service

Excellent customer service and easy to deal with

Service

Solely down to Victoria From start to finish

Service

Very, great service, friendly and efficient staff

Service

Arrive and MOT completed and great communication.

Service

The best

Service

Very friendly and efficient service, especially given the difficult situation at this time. Thank you.

Service

Could not be better

Service

Friendly staff, flexible booking times, excellent communication

Service

Efficient service and good communication throughout the process.

Service

Car returned on same day at the time told at the start, service rep (Linda) let me informed throughout

Service

As above

Service

Good service and customer experience though for the price I wouldn't expect anything less

Service

Everything was completed satisfactorily and within timescales discussed

Service

Rachel Wainwright , really did look after me and kept me updated through out the whole time my car was in. A true credit to BMW that you have such polite and experienced staff.

Service

As above

Service

I am very pleased with the care and attention provided by Mrs Helen Frisby at the service desk. The number of thank you cards sent by customers is the proof of the caring attention she pays to the customers and service check.

Service

Just love bmw

Service

Great service from Helen but the service was very expensive.

Service

The service I received was excellent

Service

Kept me informed and updated with phone calls

Service

Smooth and helpful service

Service

Very good communication from Rachel.

Service

I liked the video clip of the mechanic going over my car. I found that to be very professional.

Service

I was made aware of all the services provided throughout

Service

As above

Service

As above

Service

Got car back on tine

Service

All well organised with COVID restrictions in place,still made me feel like a valued customer,

Service

Helen looked after me very well and kept me updated.

Service

I had no issues

Service

Really efficient process

Service

Helen and Dave are the most wonderful people always look after me

Service

Victoria Wilson at Leeds handled my service and despite a delay due to a new windshield she kept me informed the whole way through and was a delight to deal with

Service

Great communication, great service

Service

Excellent service

Service

Professional

Service

Very easy to deal with, with everything fully explained.

Service

Mostly as above , problem solved quickly , no fuss.

Service

Was in and out within the given time frame with all the work carried out.

Service

People were keen to help and the front desk linked up well with the service team. All work on my car was completed quickly and efficiently.

Service

Very friendly and professional dealership. High quality workmanship.

Service

Brad listened to my needs and worked with me to get the car and deal that I was happy with. He was very professional and did what he committed to, a credit to the BMW brand

Sales

Absolutely satisfied from selection of car, sourcing finance till handover. Thanks Aziz

Sales

From enquiry to delivery the process was made very clear and very easy.

Sales

Good service during unprecedented circumstances

Sales

Even though the salesman switched just after purchase there was always someone there to give updates etc.

Sales

Great service from the sales team.

Sales

competant sales person

Sales

Aziz was excellent. Very helpful.

Sales

Clear documentation, ease of purchase

Sales

Robbie Hogan's customer service and communication was absolutely superb. Can't recommend him highly enough.

Sales

Despite COVID-19 restrictions Alex located a car in in super quick time, prepped quickly and kept us in the loop every step of the way. All the paperwork was straightforward including the Teams call. Collection of the new car was first rate at Leeds

Sales

Excellent service from sales team.

Sales

Efficient and safe

Sales

All as agreed with the purchase

Sales

Not a lot to it really - Due to CV19 restrictions it had to be managed in a safe way - mission accomplished

Sales

Kim was a delight to deal with. She made the whole process simple and pain free. Kim was just as excited about our new car as we were and she made the experience a pleasurable one. We would happily buy another BMW from her.

Sales

The service was safe and efficient. My car had been prepared and was ready for me to drive away. In these trying times it was a very pleasant experience.

Sales

Bradley was a delight to deal with.

Sales

Very professional very helpful and knowledgeable about the product Excellent service.

Sales

Although we only visited the showroom once due to Covid restrictions when we did it was all very clean and well sanitised and all guidelines were adhered to.

Sales

The staff were amazing and all the challenges of the pandemic were worked around so that it didn't effect the experience.

Sales

I got what I asked for

Sales

Fast service

Sales

This is my second purchase via Stratstone Leeds BMW and because of the succesful previous purchase and the relationship formed with Kim at Stratstone, these guys are very much my number 1 dealer

Sales

Purchase and delivery was handled very well and all staff involved were very responsive

Sales

Friendly Professional Good communication Bradley Ohanlon was helpful kept me updated about the delays due to the pandemic/lockdown

Sales

Got me a car sorted straight away big thanks to Bradley at Leeds