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ABOUT STRATSTONE LEEDS.

Find out more about what we do and our team.

Latest News & Events

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BMW Exclusive Collection Event. 11-20 October.

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JUST RELEASED: Immediate Delivery BMW stock list.

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New Car Offers - Exclusive to Stratstone BMW.

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Stratstone Leeds x Dakota

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Motability from £99 Advance Payment.

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We Want Your BMW.

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BMW M Tour.

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Job Vacancies.

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BMW Help: Recalls

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A Fleet of Benefits.

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Head of Business.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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Rugby League Cares.

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The BMW 7 Series.

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0% Aftersales Finance.

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Motability- £249 Advance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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BMW M5 Preview.

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Dakota Deluxe.

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Black Event Extended.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Charity Support.

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Churwell Lions.

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School Project.

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School Visit.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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It's Electric.

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Challenge Complete.

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Stop Press...Leons Challenge.

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Leon's fundraising for Winston's Wish.

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BMW GB Classic Car Club.

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Churwell Lions German Tour.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Explore the dealership

Meet the team

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Simon Stolting

Head of Business

Jamie Lovatt

Head of Sales

Bob Fielding

BUSINESS DEVELOPMENT MANAGER

David Hannam

Service Leader

Steve Bickerton

Parts Leader

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

There was only a minimal amount of staff who were prepared to go out of their way to solve your issues. The service and communication was poor, and the attitude of some of the staff is bad.

Service

Helen was very helpful

Service

There was a strong Wifi signal at Stratstone so I was able to work whilst I waited for my car to be MOT/serviced.

Service

Rachel Wainwright and Mishelle always ensure a first class service!

Service

No problems with your service. Friendly, very efficient.

Service

Not without some minor hitches but overall a good experience.

Service

When you unplug a dash cam, reconnect it before handing the car back. I've had mine disconnected on the last 2 visits. I understand the reason why, but you should reconnect them. They're a safe device after all.

Service

Georgie was very friendly and helpful. She did everything to ensure I was getting a good price and good service.

Service

Superb service as always from the whole team. Helen and Ed were a joy to deal with. I really appreciate their help

Service

Cannot fault it. Top customer service always.

Service

Still not received part after approx 1 month, was supposed to contact me re a replacement vehicle

Service

Much better service than the Newcastle branch. Would like to be kept more informed during diagnosis of the fault

Service

It took so long for them to fix the sensors which turned out to be a disconnect and reconnect job and then didn't valet the car as they said they would

Service

Carried out recall at same time no need to rebook

Service

Prompt and efficient.

Service

Everything was exactly as I expected

Service

Helen in services was very helpful and understanding. She tried her best to get the best possible option / deal for me. My car had to be kept in garage for longer than expected so she arranged a courtesy car for me. I would have struggled without it.

Service

Michael hart was good but Ranjit the manager will go above and beyond. He is the foundation to BMW stratstone leeds success.

Service

I was abroad at the time of the work being done, but Strastone, and especially Mischelle kept me informed all along the way, ensuring my car was ready when I returned.

Service

Fully satisfied kept in the loop at all times

Service

Helen was great and very knowlegable

Service

Everyone was really helpful & friendly, the customer experience has certainly been streamlined. Only thing to say, there was around a £20 pound price difference for the same tyres bought the week previously at Harrogate, it was matched but found odd

Service

Great attentive service from Michelle and Derek

Service

Service are good, car ready at agreed time, only issue with the new location where it takes a very long time to get to, not convenient to people working in town

Service

Did not book in for a repair I just turned up and they found me a slot straight away Amazing job

Service

Overall excellent Cannot complain

Service

My request is handled very quickly

Service

Helen was a star. Originally we were told there were no courtesy cars available. Upon joking about lending me the new Z4 outside, that's EXACTLY what I got. We were in tears of happiness as they're one of our favourite cars. Cannot thank Helen enough

Service

The service was great on previous visits, but during this visit the service received was very poor. For details read the responses to the other questions.

Service

Excellent test drive with a knowledgeable employee.

Service

The service was very good but the communication needs to be improved. My car was not ready due to the parts having to be sent away for and then further time added. As I was home, this was. Not a real problem, but could have been, had I been at work.

Service

Senior service technician was really helpful

Service

Went well

Service

Very helpful staff

Service

service engineer said its and old car it happens ,seat mat sensor passenger side.

Service

While you wait m.o.t. service worked perfectly.

Service

Fairly satisfied, could be improved due to the fact that I would have been charged more money than if I booked my service on the internet (BMW website). Luckily I check these sort of things and managed to pay the lower price.

Service

Excellent on the day - the only problem is the time one has to wait to get routine service work done

Service

i will not be using BMW to service my car again as an ex mechanic, the tyre pressures were not checked and £444 is ridiculous for an oil change waited for car taken in at 8.10am and ready for 9.45am including wash/valet which I had to finish later

Service

Done on time. Little waiting time at service desk.

Service

There's always room for improvement! The coffee machine was broken and there are no suitable electrical sockets for those working while waiting.

Service

not easy to deal with due to ongoing issues with the vehicle and no one taking ownership sales in particular

Service

See above. Due to an engineer being off work our vehicle was kept an extra 24 hours even though we were told it wouldn't be a problem and we could pick up as normal that evening.

Service

Straight-forward service took nigh on 3 weeks due to fault that arose on sensors, damage caused whilst in workshop and having to have oil topped-up after an oil replacement service!

Service

Good communication. A minor irritation was that when I picked up my car, someone had left the hazard warning lights on.

Service

Good friendly service. With decent courtesy car supplied

Service

Car went in for a service in immaculate condition and was returned with tears to the leather in the offside rear door card, apparently caused by a vacuum cleaner pipe. The manager flatly refused to replace the door card instead offering to glue it!

Service

Thanks to service manager David Hannam who sorted my issue out very helpful and professional thank you once again For the warm welcome I received at Leeds dealership

Service

I visited the dealership in order to point out a problem. They agreed it would be covered under warranty and would order a part. I booked the car in on a day approximately 3 weeks later. On the day of the repair I was told part was sent back. !!!!!

Service

Would have been higher but first service was way too expensive!

Service

The help and advice received from Ms Georgie Mitchell in the Service Department was greatly appreciated.

Service

Good service and confidenve

Service

Due to car being recalled and bmw stating that they failed to have the part available and my unconvinced if being left without a car for 2 days. Also bmw stayed car would be valeted on collection and failed to valet

Service

Only downside is they couldn't fit me in for MOT on same booking as service (although I did get it cheaper from kwikfit the next day!)

Service

Drop off/collection should be available earlier than 8am, it was gone 8:30am by the time I left the dealership having arrived pre 8am - late for work!

Service

Speedy repairs. Service rep was polite and helpful. But 1) difficult to get through to service dept by phone and 2) car had an extra scratch which subsequently was sorted

Service

Clean and ready before expected time

Service

After BMW assist diagnosed problem at road side, car was booked into Stratstone for repair. At end of day one, car not repaired as dealership awaiting part. Took another day with you to rectify the fault. Why was part not pre-ordered ?

Service

As above

Service

This dealership goes well beyond the expected in customer support. It continues to reinforce my decision to come here. Everybody is very helpful and friendly.. absolutely first rate.

Service

Quality of work was very high. Frustrating that service work was finished but I had to wait almost 3hrs for the code to enable satnav update to come from Germany. Rachel was excellent at keeping me updated

Service

My main contact was Michelle. She was very professional and friendly and clearly takes pride in her work. Her attention to detail was also second to none. Would love to have more people like Michelle in the world.

Service

Booked in at 0805 and told reception they could have car all day. Needed MOT and service plus 3 faults rectifying as pre booked. Rang. Late afternoon great difficulty establishing status. Eventually collected 5.30 with only MOT and safety check done.

Service

Service completed in the time stated. I was able to wait will it was done.

Service

the service i received from helen frisby and the staff is always outstanding. very friendly and helpful and professional. it's a pleasure to fetch my car to your dealership.

Service

Excellent this time round

Service

Very good throughout

Sales

Was completely at ease as the staff made me feel welcome and comfortable

Sales

Kimberley was welcoming and helped me make an informed decision. The handover was also well arranged a smooth

Sales

The purchase went well, John was a good guy to deal with, sold me what I wanted, just a few things still outstanding but it all seems in hand, the car had a scratch on the bonnet that wasn't repaired before handover, nor was protect X applied.

Sales

Nice friendly staff & a smooth hand over

Sales

Everything was perfect, kept up to date. Catered to my needs and finances.

Sales

Very efficient no wasted time.

Sales

Not given correct paperwork when ordering vehicle. Told vehicle would be ready for 2nd September but was not ready until 16th September. Provided with no updates (unless I made contact to request them) on status of vehicle. There is lots more!

Sales

Swift communication, friendly and helpful staff

Sales

The staff made it so easy and I had no problems at all. So easy to buy a car with no problems.

Sales

Happy with my car

Sales

Really friendly staff, informative and efficient.

Sales

Everything ran smoothly from start to finish.

Sales

on the whole, very satisfied, but there were a couple of issues on pick up which were annoying more than anything else - wrong number plates fitted, and not all fuel provided as promised; both resolved quickly and without question

Sales

I had a very good experience with Strastone BMW leeds. This starts from sales department With Tom and Ranjit. They have kept their promise in terms of my deal.It was a smooth process of handover in place as I have advised in advance what needs doing.

Sales

The salesman, the sales team and the handover team were very professional and the service was excellent throughout. A very enjoyable experience.

Sales

Sales need to improve and think about how their customers are handled.

Sales

The car is excellent but still waiting for the nav code been told on a regular basis it has been requested but still not recieved it surly this should of been resolved before delivery!!!!!

Sales

Both Jack and Shania provided an excellent service, ensuring that the order of the car and all respective paperwork was accurate and in order, this reflective in their concern for my happiness with purchase. Both viable assets to the business

Sales

Amazing experience throughout. All staff were fully experienced in what they were doing and made me feel amazing.

Sales

Love my new car

Sales

The team were helpful but inexperienced with selling this type of luxury car. They need to greatly improve the service and overall experience.

Sales

Couldn't fault any aspect of our experience. The whole deal was professional from start to finish

Sales

Excellent support and service from Simon.

Sales

Ranjit and Simon great

Sales

Had peoblems with the system but not the staffs problem and very. Apologetic and helpful!

Sales

Helpful, friendly service

Sales

All members of staff at the centre were very friendly and helpful. Although, I feel the communication from within the dealership could use some training in order to address the link between the sales team and the shop floor which was poor.

Sales

I cannot find fault, the service was top

Sales

The Dealership kept me up to date with delivery etc On the day I picked up the vehicle the BMW representative was very attentive

Sales

Ranjit Hoti was excellent as usual, this is the second car I've purchased from him and it wont b the last

Sales

Handover team are very helpful and love the unveiling of a new car !