When we saw the courtesy car for the day was a M2 competition it was like can we swop it for the M1sport which was having the service will anyone notice !!!
Sorted all my issues and provided invoices as requested
When I got to the dealership for my car to be serviced it turns out due to technical issues my booking was not on the system but the service person I met was able to fit my car in for a service. I really appreciated that as my car was overdue a serv
very polite and welcoming receptionist made me feel so welcome and service team great.
only in for MOT but all ran smoothly.
Car ready on time and cleaned. Good communication.
every thing was done on time with a courtesy car ready and waiting
An appointment was made for me very quickly and everyone involved was very helpful
My rating is based on my experience with the Service Advisor, Rachel Wood. Rachel always goes beyond my expectations providing an exceptional customer service experience.
She deserves a pay rise :-)
Service service and they keep you informed of the progress. The service team are always on there A game
Simple process even with covid restrictions in place. High standard of customer service as always.
Very professional & polite staff.
The service is always good. They even cleaned my messy car
The customer service I received was fantastic, I couldn't find any fault at all.
Did what they said they would do - simple!
The staff are always very friendly and helpful, especially Helen, she's always smiling and has a lovely persona.
I was well treated and kept informed
Very easy to arrange under the current circumstances caused by the Coronavirus.
Service at Stratstone Leeds was excellent, keep us informed and carried out work required. Service department is excellent, although I could say the same about sales dept.
Call day before option to wait for it to be done.
Service was vastly improved compared to previous visit last year also for MOT / service. Courtesy car not available due to Covid19 at time of booking. Covid19 and social distancing measures at the BMW Centre were very well organised and implemented.
Friendly efficient service
A completely safe environment in the current climate. Staff considerate and aware
The sales executive was very helpful.
Quick and easy paperwork explained.
Very good experience, no stress, things kept simple.
Under the sercumstances with the virus They made every effort to put all the full stops out , very well prepared,
Excellent service from start to finish
Robbie who took over my order was extremely helpful every step of the way
Despite the pandemic Matthew kept us updated and looked after us very well.
Very good customer service, responsive, flexible and fair to make sure I got the best pricing. Organised collection of the car very quickly to suit my needs.
Robbie Hogan had everything ready, adhered to social distancing etc. and was very professional. I was highly satisfied
The staff at Stratstone provided a very professional and personal service. Led by Ranjit Hothi, they ensured that my needs were appropriately met and provided timely information both proactively and when requested.
Despite covid, the centre made my pick up experience extremely pleasant
Stratstone
Leeds
