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ABOUT STRATSTONE LEEDS.

Find out more about what we do and our team.

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Exclusive New Car Offers.

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Delivery Mileage/Ex-Demonstrator.

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Motability from £99 Advance Payment.

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Is your BMW Winter Ready?

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW M Tour.

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Job Vacancies.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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BMW Help: Recalls

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A Fleet of Benefits.

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Head of Business.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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Rugby League Cares.

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The BMW 7 Series.

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0% Aftersales Finance.

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Motability- £249 Advance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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BMW M5 Preview.

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Dakota Deluxe.

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BMW i8 Roadster

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Black Event Extended.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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Charity Support.

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Churwell Lions.

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School Project.

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School Visit.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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It's Electric.

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Challenge Complete.

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Stop Press...Leons Challenge.

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Leon's fundraising for Winston's Wish.

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BMW GB Classic Car Club.

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Churwell Lions German Tour.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Meet the team

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Simon Stolting

Head of Business

Jamie Lovatt

Head of Sales

Bob Fielding

BUSINESS DEVELOPMENT MANAGER

David Hannam

Service Leader

Steve Bickerton

Parts Leader

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Professional and friendly staff

Service

my air bag warning light comes on some times it did not before it went to Bmw ,but I have not been back to sort it yet.

Service

Losing that personal touch

Service

Professional sales no bull

Service

I was kept up to date and my drop off and collection was arranged just as I needed it to be

Service

told me they were going to do an oil change befor I got it but they never did when I then called them they refused to believe me and said it was done even tho the car was saying other whise they only believed me when I went to the show room 1.5 hours

Service

Service done in a timely manner.complimentary wash and vac. And the way Jessica looked after me

Service

Car parking for customers is ridiculous. I was first in at 07:50 and had to park in a crazy tight space. Leaving the car park was similar - car was left in a silly place. More customer parking is essential.

Service

Patronising and rude customer service assistant, not delivering all that was promised to resolve the original poor situation

Service

Overall experience was ok, but with a few issues -Poor continuity of customer care- dealing with different team members in sales and handover, having to explain things again -One staff member who had a poor attitude

Service

Quick turn around when I needed my car back early

Service

i had to do all the leading to get information about my car when eventually told the car was still on the back of the collection vehicle i was told i had to ring enterprise to get a replacement car, eventually got the car at 11pm

Service

staff are very nice.

Service

My experience while my car was is for some warranty work was excellent, Rachel the service advisor who was looking after me while I waited always kept me informed offered me as many drinks as I wanted with the bonus of free wi fi.

Service

When I arrived, there was no room to park so I had to double-park and hope that I wasn't blocking anyone in. There was confusion about picking me up from Leeds City Centre resulting in me having to 'hang around' in town for one and a half hours!

Service

Great service from the team who worked across both service and sales.

Service

I would have been happier if I had received a reminder for my car service much earlier so that I could have achieved a more convenient day when booking my car.

Service

The lady that served was very knowledgeable, very helpful and positive. It was clear that she was proud in her job and eager to give a quality service.

Service

Once agreed the repair was under warranty the repair was carried out, care cleaned and completed on time

Service

I was told issue was resolved however it has not been resolved. Attempted to make contact for further investigation. No one has since been in contact.

Service

They didn't give me a call to say the car was ready for collection. Always seem busy doing nothing.

Service

The staff are friendly but professional

Service

Breaks are now dangerous

Service

ONly on enquiry with the central servie centre were we told the brake fluid change would not be covered as the car had one before in the servicing schedule.

Service

On collection they gave 5 red flags on brakes/tyres NOT mentioned when they called to say it was ready. No chance for them to now fix brakes, so we went to KwikFit (excellent service whilst waiting). PS 250 char field too small - the story is longe

Service

Waiting too long for an appointment. It took over 5 weeks to get one.

Service

Everything went well and the service staff are always friendly and helpful.

Service

We did meet a lady from customer service Helen, she was very helpful and polite!!! Many thanks to her from George and Elena

Service

The communication is terrible, you can't speak to anyone, no updates on the work resulting in me having to leave my car over the weekend. I was asked to pay 240 contribution to the work, still have haven't received the invoice.

Service

Whilst my car was with BMW Leeds, I found it very difficult to get hold of the service team and received little communication unless I chased them. I felt in the end the shuddering was not fully investigated and fear the solution was only a quick fix

Service

Problems not rectified, requires a repeat visit Could not identify a rattle from the sunroof but did not contact me for further insights

Service

The handover team were very helpful and ready to help get me started in my new car.

Service

I was told I could pay a certain amount to have my brakes and discs resprayed to get rid of surface corrosion, I've onky had the car 9 months!!' I was also referred to as Mrs Krushell, that is my first married name and have married sincw! Disgusting!

Service

Disorganised and unresponsive service

Service

As above I've just bought my 2nd Msport 330D , this is the shadow edition with the 6 cylinder calipers, they've been screeching like metal on metal since I got it, after having it all day I was given the car back no solution just told it's normal!

Service

As stated in item 1.

Service

Car was supposed to be in for a 1 day service but ended up being in for 4 days. The loan car I was given during this time was filthy. When my car was returned it was cleaned but not to a particularly good standard.

Service

didn't even get offered a cup of coffee when I dropped the car off and also when I came to collect the car. - there was a customer with a dog in the showroom, it wasn't a guide dog. I'm not an animal lover, so don't want to sit in areas where dogs

Service

Can I not give 0 stars here? The Stratstone BMW in Leeds after sales service has been very poor, this is my second such experience with them, no improvements. The service report even mentions the wrong tyres. Very poor service desk people.

Service

Expensive, average service. £344 for an oil service is ridiculous. The car wasn't even clean when I got it back.

Service

As above, service was ok but the problem I have with the sound from the heating has comeback

Service

People at the centre were pleasant and polite and courtesy car was hassle free.

Service

After paying the £100+ cost for you to analyse the problem in my car I was told that the only solution was a replacement turbo at a cost of £2k+. A local garage repaired it for a fraction of the quoted cost

Service

Car returned and is working fine - but am still unsure what the problem was as have had differing diagnosis. All seems OK now though, so am happy.

Service

Only required a light bulb changing and the team managed to fit this in around existing commitments

Service

Not enough staff to deal with a very busy service department

Service

Rachel on the service desk handled my visit superbly. All work carried out with no issues and a wash & vac too!

Service

Due to the exceptional service from your staff member Jake Chaplin I've chosen to come back time and time again for previous services, The cost was a little more expensive than JCT600 but with an outstanding service throughout cost isn't always the m

Service

Great service overall just one thing can improve on, had to wait a while to book my car in when I needed to be back at work quickly.

Service

Good service

Service

made two visits to leeds to find that required parts had not been ordered to complete the repair

Service

Disappointing, last year I have booked my X1 3 times for problems with EGR valve or cooler. They was not able to identify the problem and sorted on time - first booking. I have waisted a lot of time and money.

Service

Efficient service centre with good friendly and helpful staff

Service

Car was great but I did notice that tyre pressure was 1.9 bar when I got home which made me doubt whether the pre checks had been thorough enough.

Sales

I would like the name and contact email so I can send in my complaint I have sent to strathstone. I have bought many cars , Volvo, Ford, fiat, Vauxhall. I thought in pre ordering a new bmw I would get a prestigious service to enhance the experience.

Sales

highly satisfied with all staff at BMW Center

Sales

Up to date email regarding the stages of where the vehicle was

Sales

Jack and Tom were fantastic, really friendly walked me through the purchase and the unveiling was nice surprise.

Sales

Upto actually ordering the car and agreeing figures was ok, but after the order was placed is where I feel let down. Lack of communication and a poor handling of the delivery/handover process was shocking. Not happy with customer service at BMW Leeds

Sales

I could shop around - but the service at Stratstone is amazing - even saving money would not make me go elsewhere.

Sales

The handover staff - Simon; and Scott were very helpful on the day of collection. However I have since asked for further details on the insurances for tyres, alloys and paintwork and am yet to receive this (a week has now passed since asking for this

Sales

Customer service was terrible

Sales

Extremely good and knowledgable staff.

Sales

I was kept waiting for 2 hours on day of collection due to short staffing. I was then sent away with a brand new car without the day nav installed. After calling several times per day to no avail, I was finally sent a technician to install this

Sales

Stratstone service was awful, after buying Audi for the last twelve years. Probably the worst experience of buying a vehicle ever. Highly disorganised and still having to chase them to do things they promised.

Sales

Handover manager very knowledgeable and friendly.

Sales

Excellent

Sales

Nothing was a problem to the staff at stratsone.

Sales

Very ineffective service. Every time you ring, they always say someone will call you back and they never called us back. When our new car was presented to us, we thought it was a joke, it was dusty, unvaleted. Will never go back to this dealer.

Sales

Been promised the car for over two weeks with no call to say when the car will he delivered and still waiting

Sales

Ashlee Hagan was very patient with us during the purchase process and was very informative with the finances involved. Handover experience by Simon Courtney was above and beyond. He's very passionate and knows what he's talking about.

Sales

Based on this experience, which was our 3rd purchase, we did not feel like valued customers. Had to continually chase to find out what was happening in terms of buying the vehicle. Phone calls not returned, very unhappy.

Sales

Excellent service, knowledge and professionalism

Sales

As previous was happy when we first visited the showroom to choose the car staff were very good left to decide without any pressure which I like. After that I had to do the chasing.

Sales

Everything was excellent, only slight downfall was the infromation given prior to handover. Wasn't informed about putting plates on retention which delayed the process, however Ranjit and Simon (handover team) resolved the issue efficiently.

Sales

Ranjit Hothi was my contact thought the buying process, he was extremely professional, able to understand my needs and present a solution in a clear manner which wasn't pushy but informative.

Sales

My handover at the Stratstone, Leeds was with a young man named Jack. He was excellent. Explained the process of the handover, walked me through the electronics/media of the car. Outlined the BMW support services including the benefits of the service

Sales

Very satisfied

Sales

All easy and everythingvtaken care off

Sales

See answer to question one

Sales

The order not being correctly olaced and a lack of communication about the change from pre built to factory order. If it wasnt for the excellent customer service when collecting the vehicle. The score would have been lower.

Sales

The,Sales process was good and the salesman was outstanding. My car was supplied with the sat navigation software missing trying to arrange for this to be done after I had collected was frustrating as no one, wanted to know.

Sales

I've not received the car and have not received any information when I will.

Sales

Ranjit was very helpful

Sales

Went really smoothly. Sales staff werent too

Sales

Special mention to Simon and Kim.., I admit that I am not the easiest of customers and can be demanding... much better experience than Leeds Audi.. I feel valued at BMW with Simon...

Sales

Steve from the tech team was pleasant had lots knowledge great manner