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ABOUT STRATSTONE LEEDS.

Find out more about what we do and our team.

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EXTENDED: THE MULTIPLIER EVENT.

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Exclusive New Car Offers.

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Delivery Mileage/Ex-Demonstrator.

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Motability from £99 Advance Payment.

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Is your BMW Winter Ready?

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW M Tour.

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Job Vacancies.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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BMW Help: Recalls

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A Fleet of Benefits.

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Head of Business.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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Rugby League Cares.

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The BMW 7 Series.

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0% Aftersales Finance.

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Motability- £249 Advance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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BMW M5 Preview.

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Dakota Deluxe.

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BMW i8 Roadster

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Black Event Extended.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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Charity Support.

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Churwell Lions.

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School Project.

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School Visit.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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It's Electric.

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Challenge Complete.

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Stop Press...Leons Challenge.

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Leon's fundraising for Winston's Wish.

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BMW GB Classic Car Club.

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Churwell Lions German Tour.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Meet the team

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Simon Stolting

Head of Business

Jamie Lovatt

Head of Sales

Bob Fielding

BUSINESS DEVELOPMENT MANAGER

David Hannam

Service Leader

Steve Bickerton

Parts Leader

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Happy

Service

Difficult to get booked in and when I picked it up it hadn't been cleaned inside or out. I also asked for some new dust caps but they were not fitted either.

Service

My car has a fault; an intermittent squeaking noise either from the clutch or the handbrake. Did the service centre fix it? No. They recommended I use the "button" to apply the handbrake. My car does not even have a button; I have a manual handbrake!

Service

The staff are friendly and efficient. My experience of this garage is more positive than any other (non-BMW) garage I have used.

Service

Comfortable surroundings. Excellent refreshments

Service

The spoiler fitted has been removed and reworked 6 times now. Each time additional damage has been caused. There is too much to list here. Someone can call me.

Service

Unhelpful and do not care about their customers

Service

Booked change of wheels but on the day they were able to fit an impromptu service

Service

The staff were very polite and have my car ready when they said it would be

Service

Had to chase up if car was ready

Service

Car was not returned in the same state presets and seating position were not put back to how it was originally set

Service

Car repaired earlier than I expected and you managed to complete the repair next day.

Service

At BMW Harrogate they reset the clock for my next service incorrectly which lead me to make a unrequired visit to a great deal on inconvenience and the same thing has now happend at Leeds. This is because the teams are clearly far too busy.

Service

No takes accountability and ownership of an issue and as a result your just passed around on the phone as well when you turn up.

Service

Everything from dropping the car at the centre to picking it up was terrible. Then I discovered the service had been performed incompetently. I sent a letter to the Service Manager over two weeks ago who has chosen to ignore me.

Service

everything went ok , was n't contacted when the car was ready but it was done by the time told so all ok.

Service

I was quoted for unnecessary work. Having obtained a 2nd opinion I rang the repairs manager who said that they follow the BMW plans and that all parts are replaced and it is a case of longevity. The quote was over 3 times the amount I paid elsewhere

Service

Totally professional and friendly people

Service

I was booked in for a specific one hour slot to resolve an issue. After 50 minutes the car had not been moved from where I parked it. Finally left the dealership 90 minutes late. Having said that, the issue was satisfactorily resolved under warranty.

Service

Ed was fine but the rest of the staff don't seem to care. I emailed the Service Manager after the debacle I experienced and he didn't have the courtesy to respond. I waited 15 minutes when I went to pick the car up before anyone looked up.

Service

My car wasn't completed as quickly as I would have liked but I was kept informed & customer service was good

Service

From the purchase of the car with Simon Stolting to my handover with Simon the hand over guy, the whole purchase went smooth!

Service

As above

Service

Just the parking was incredible. Not one place to park.

Service

Communication was poor started off well but then got worse

Service

Not happy at all, if things don't change quickly I will be selling my X3 and never buying another BMW

Service

Very approachable easy to deal with

Service

It took over 3 hours to complete the 1st service, the oil and filter changed had been completed the week before. The service indicator has not been reset and the car was not washed. I will now have to return for this to be completed

Service

Not made to feel valued as a customer / made to feel as if sometimes personnel have more important things to do/ no magazines / papers in customer area

Service

No one turned up to service my car, no booking record on the system when the appointment was made online.

Service

Car is great. Stratstone Leeds are terrible. Full of false or contradictory information. Wont be using them again

Service

I got what I expected

Service

Because I had excellent and very courteous service

Service

The engineer came and talked through the service they had carried out .I was very lmpressed with the detail he went to.

Service

Nothing wrong with the service, but money was stolen from my vehicle. I have reported this to the garage and the matter has now been adequately dealt with

Service

The staff do a great job in looking after the customer and making sure there kept up to date with the progress of the vehicle

Service

First service for my car and I waited until it was ready rather than have a loan car. It was ready very quickly.

Service

Completed all the work much more quickly than anticipated

Service

From the moment of collecting the car some 2-3 months ago, to this week, the service at Stratstone has been appalling. From the handover to aftercare and the service team, shocking.

Service

Picked up and delivered - great service

Service

Professional and friendly staff

Service

my air bag warning light comes on some times it did not before it went to Bmw ,but I have not been back to sort it yet.

Service

Professional sales no bull

Service

Losing that personal touch

Service

I was kept up to date and my drop off and collection was arranged just as I needed it to be

Service

Service done in a timely manner.complimentary wash and vac. And the way Jessica looked after me

Service

told me they were going to do an oil change befor I got it but they never did when I then called them they refused to believe me and said it was done even tho the car was saying other whise they only believed me when I went to the show room 1.5 hours

Service

Car parking for customers is ridiculous. I was first in at 07:50 and had to park in a crazy tight space. Leaving the car park was similar - car was left in a silly place. More customer parking is essential.

Service

Patronising and rude customer service assistant, not delivering all that was promised to resolve the original poor situation

Service

Overall experience was ok, but with a few issues -Poor continuity of customer care- dealing with different team members in sales and handover, having to explain things again -One staff member who had a poor attitude

Service

Quick turn around when I needed my car back early

Service

i had to do all the leading to get information about my car when eventually told the car was still on the back of the collection vehicle i was told i had to ring enterprise to get a replacement car, eventually got the car at 11pm

Service

My experience while my car was is for some warranty work was excellent, Rachel the service advisor who was looking after me while I waited always kept me informed offered me as many drinks as I wanted with the bonus of free wi fi.

Service

When I arrived, there was no room to park so I had to double-park and hope that I wasn't blocking anyone in. There was confusion about picking me up from Leeds City Centre resulting in me having to 'hang around' in town for one and a half hours!

Service

staff are very nice.

Service

Great service from the team who worked across both service and sales.

Service

extremely satisfied

Sales

Stratstone in Leeds is the best BMW service centre I have been to. It is a fantastic new building and has that classy BMW feel.

Sales

Quality of the complete experience from start to finish. they always did that extra bit to make the experience standout. Even the little things, nothing seems too much trouble.

Sales

Kim has been superb from my very first contact. She helped throughout the buying experience and nothing was to much trouble for her. I was not making things easy but she put the time and effort in to ensure we had the perfect car. Outstanding service

Sales

Simply it was a no problem ,no pressure experience

Sales

Ranjit kept me up to date throughout the build process and answered my emails promptly, answering all my questions, no matter how minor. Jack set up the handover which went smoothly and I was (and still am!) delighted with my new car.

Sales

They have given me a good deal on a car, but the after sales support hasnt been great. i jumped between that many different team members it felt a little like a production line

Sales

Great experience, Joshua was really helpful and made the handover so relaxed but informative.

Sales

Very good handover person that showed the car throughly and helped with any questions very inviting

Sales

Great showroom. Great people

Sales

I awarded 5 stars because I couldnt give 6 !! Amazing service end-to-end

Sales

Gave good service (if a little frustrating trying to get a hold of the salesperson at times)..

Sales

I eventually purchased a Z4 which I am very pleased with.

Sales

Great friendly sales and handover team at Stratstone BMW Leeds. I would not hesitate purchasing my next car from here again or recommend friends and family.

Sales

The staff were very helpful at all times

Sales

Very satisfied from entering the Stratstone BMW the team who helped me with my purchase were friendly and professional from start to handing over the keys to my new vehicle purchase.

Sales

As above. Car great, deal great, loved being lead into a room for unveiling and handover. I just didn't feel very popular after the discovery of the mileage error.

Sales

All members of the dealership were very helpful and ensured the car was delivered to a high standard

Sales

the service was thorough and professional

Sales

The Centre did me a great deal, and provided me with the exact car, colour and specification within 2 weeks, As it is a new model only launched a few weeks ago I had expected to have to wait and pay more for the car

Sales

Ranjit Hothi is a credit to your business. He is easy to deal with, very attentive and always available.

Sales

Very professional pleasant people to deal with

Sales

Very attentive throughout, nothing was too much.

Sales

As mentioned above Helen your sales lady who is brilliant got you a five however, your handover team got you a 1 hence being down the line

Sales

My experience was great. Once I knew what car and spec I wanted. They were able to source a prebuilt one that had not been registered within a day. I was then in a position to pick it up 2 weeks later.

Sales

Great car, great price and great service!

Sales

Completely satisfied

Sales

The experience was excellent throughout the whole process

Sales

I'm so pleased with service that we have received, from sale advisor, business manager (specially Ashlee) , hand over team and Leeds BMW overall.

Sales

Very happy with the new car and not needing to wait months for it to be delivered. There was an initial delay in the build and delivery of the new car. However BMW sorted that for me so that I could get into my new car sooner. I didn't need to worry.

Sales

There were excellent

Sales

Handover was fine, but no navigation code and not explained until the collection date

Sales

highly satisfied with all staff at BMW Center

Sales

Car was great but I did notice that tyre pressure was 1.9 bar when I got home which made me doubt whether the pre checks had been thorough enough.

Sales

I would like the name and contact email so I can send in my complaint I have sent to strathstone. I have bought many cars , Volvo, Ford, fiat, Vauxhall. I thought in pre ordering a new bmw I would get a prestigious service to enhance the experience.

Sales

Up to date email regarding the stages of where the vehicle was

Sales

Upto actually ordering the car and agreeing figures was ok, but after the order was placed is where I feel let down. Lack of communication and a poor handling of the delivery/handover process was shocking. Not happy with customer service at BMW Leeds

Sales

I could shop around - but the service at Stratstone is amazing - even saving money would not make me go elsewhere.

Sales

Jack and Tom were fantastic, really friendly walked me through the purchase and the unveiling was nice surprise.

Sales

The handover staff - Simon; and Scott were very helpful on the day of collection. However I have since asked for further details on the insurances for tyres, alloys and paintwork and am yet to receive this (a week has now passed since asking for this

Sales

Customer service was terrible

Sales

Extremely good and knowledgable staff.