Great service overall just one thing can improve on, had to wait a while to book my car in when I needed to be back at work quickly.

Good service

Efficient service centre with good friendly and helpful staff

Disappointing, last year I have booked my X1 3 times for problems with EGR valve or cooler. They was not able to identify the problem and sorted on time - first booking. I have waisted a lot of time and money.

made two visits to leeds to find that required parts had not been ordered to complete the repair

Dissatisfied with the booking process. Dissatisfied that I could not have it done at the weekend. Dissatisfied when I was told someone would ring me they didn’t. As a working individual I can’t do this in the week and was very annoyed at this.

Satisfied with service

Friendly, efficient and professional.

Very professional, carried out in time stated and at price quoted.

Excellent service.

Nothing outstanding

The service itself was fine......however my key and car was not updated so my service message is still popping up. This will require me to go back to the garage to have it updated which is not good.

Shame there isn’t a bus availability into Leeds

They forgot to do what the car was taken in for which was a break service. This was despite picking it up on the health check. They did a recall and cleaned the car but I did have to take it back again a few days later.

I would have given 5 stars however after having the car washed and cleaned whatever the finishers applied to the windows inside and out left the windows streaky and the wipers juddering, so I’ve cleaned them myself with autoglym!

Same reason as the top.What was promised I recieved

The car was delivered to me with significant faults.

It was very smooth from leaving keys to collection

professionalism from start to finish.you can be sure your vehicle is in safe hands.

I am particularly impressed by customer care of Mrs Helen Frisby and the services of Stan Elwell for providing transport for me.I requested from Helen to get a good deal for four tyres for this car and she thoroughly followed it through.

Ranjit was very helpful

Went really smoothly. Sales staff werent too

Special mention to Simon and Kim.., I admit that I am not the easiest of customers and can be demanding... much better experience than Leeds Audi.. I feel valued at BMW with Simon...

Steve from the tech team was pleasant had lots knowledge great manner

Simon Stolting was fantastic all the way through the purchase of the new X5. I think we were negotiating for nearly 3 weeks before we made the decision to buy the BMW X5 over the new Porsche Cayenne.

I had around a hour wait on pick up, this could have been improved by having the final checks completed prior to my arrival, but as this is the only thing which could be improved in the whole process I’ve still given a 5

Good service from everyone Everyone very approachable Handover team excellent especially Jack who did my handover

Love the brand, love the car , excellent service

Same answer as question one.

All very good but would have been better if a more accurate delivery date could have been forecast earlier, in the end the car came a month earlier than expected and it was a rush to get everything in place and existing car returned

As I mentioned above the disjointed sales process, handover was bad as they did not know about the car, there was less than a quarter of a tank of fuel. I even had to get someone to put caps on the number plate screws as it looked horrible

As per other notes, great service from all the staff. Very friendly and personable throughout the process. Reception, sales, handover staff and even the girl who came out on the test drive where fantastic.

since we ordered may 20th only got it it last week, noone came back to me to check up, i was to told my car was going to be delayed but they did not tell me when i will receive it as they did not know, everytime was being told is delayed.

Everything went smoothly. Staff were helpful. The new policy of breaking up roles given to staff worked well & gave a sense of accessing expertise though in reality there was no difference in the quality of the service which has always been good.