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Great service. Can't fault it.
As above, sorted issue, resolved as I'd asked by performing latest iDrive software update.
No problems good service on time
Easy to book, good Covid protocols on arrival, full report and video sent and car cleaned and vaccumed
Very good service
Complimentary health check and washed too
Could be better if you provided a courtesy vehicle on par with the one I own.
David Hannam, the Head of Service, is very knowledgeable and experienced. For this reason, Stratstone Leeds is my dealership of choice for my BMW aftercare.
Got me booked really quickly to replace my punctured tyre which kept me on the road which I needed for work.
Friendly staff and always kept up to date
Quick and easy
Was a recall and they addressed the issue with no quibble
Excellent service and a great offer of an end of warranty check and an MOT for under £20!
Quick response and dealt with queries quickly
Kept informed of what was happening.
A like BMW
Very satisfied as the communication, speed of service and information received were fantastic!
Always polite and get the job done with no fuss or hassle just perfect service in every way.
The Ladies i spoke to on several occasions in service were beyond helpful
Always really helpful, good communications, clear information and easy to deal with.
Since my last service that was last year which I was not satisfied, the service improved a lot! This year the customer service was 5 stars, spot on!And apart of the anual service I've requested an extra service and I was very pleased with the outcome
Fault on vehicle was found and resolved
Very help full
Good customer service, attention to detail ??
Staff helped me with cost of new tyres
As above but also help from reception personnel.
Warranty fault issue booked in & rectified promptly, helpful & polite Service colleagues.
Excellent customer service and easy to deal with
Solely down to Victoria From start to finish
Very, great service, friendly and efficient staff
Arrive and MOT completed and great communication.
Very friendly and efficient service, especially given the difficult situation at this time. Thank you.
Could not be better
Friendly staff, flexible booking times, excellent communication
Efficient service and good communication throughout the process.
Car returned on same day at the time told at the start, service rep (Linda) let me informed throughout
Good service and customer experience though for the price I wouldn't expect anything less
Everything was completed satisfactorily and within timescales discussed
Rachel Wainwright , really did look after me and kept me updated through out the whole time my car was in. A true credit to BMW that you have such polite and experienced staff.
I am very pleased with the care and attention provided by Mrs Helen Frisby at the service desk. The number of thank you cards sent by customers is the proof of the caring attention she pays to the customers and service check.
Just love bmw
Great service from Helen but the service was very expensive.
The service I received was excellent
Kept me informed and updated with phone calls
Smooth and helpful service
Very good communication from Rachel.
I liked the video clip of the mechanic going over my car. I found that to be very professional.
I was made aware of all the services provided throughout
Got car back on tine
All well organised with COVID restrictions in place,still made me feel like a valued customer,
Helen looked after me very well and kept me updated.
I had no issues
Really efficient process
Helen and Dave are the most wonderful people always look after me
Victoria Wilson at Leeds handled my service and despite a delay due to a new windshield she kept me informed the whole way through and was a delight to deal with
Great communication, great service
Very easy to deal with, with everything fully explained.
Mostly as above , problem solved quickly , no fuss.
Was in and out within the given time frame with all the work carried out.
People were keen to help and the front desk linked up well with the service team. All work on my car was completed quickly and efficiently.
Very friendly and professional dealership. High quality workmanship.
Brad listened to my needs and worked with me to get the car and deal that I was happy with. He was very professional and did what he committed to, a credit to the BMW brand
Absolutely satisfied from selection of car, sourcing finance till handover. Thanks Aziz
From enquiry to delivery the process was made very clear and very easy.
Good service during unprecedented circumstances
Even though the salesman switched just after purchase there was always someone there to give updates etc.
Great service from the sales team.
competant sales person
Aziz was excellent. Very helpful.
Clear documentation, ease of purchase
Robbie Hogan's customer service and communication was absolutely superb. Can't recommend him highly enough.
Despite COVID-19 restrictions Alex located a car in in super quick time, prepped quickly and kept us in the loop every step of the way. All the paperwork was straightforward including the Teams call. Collection of the new car was first rate at Leeds
Excellent service from sales team.
Efficient and safe
All as agreed with the purchase
Not a lot to it really - Due to CV19 restrictions it had to be managed in a safe way - mission accomplished
Kim was a delight to deal with. She made the whole process simple and pain free. Kim was just as excited about our new car as we were and she made the experience a pleasurable one. We would happily buy another BMW from her.
The service was safe and efficient. My car had been prepared and was ready for me to drive away. In these trying times it was a very pleasant experience.
Bradley was a delight to deal with.
Very professional very helpful and knowledgeable about the product Excellent service.
Although we only visited the showroom once due to Covid restrictions when we did it was all very clean and well sanitised and all guidelines were adhered to.
The staff were amazing and all the challenges of the pandemic were worked around so that it didn't effect the experience.
I got what I asked for
This is my second purchase via Stratstone Leeds BMW and because of the succesful previous purchase and the relationship formed with Kim at Stratstone, these guys are very much my number 1 dealer
Purchase and delivery was handled very well and all staff involved were very responsive
Friendly Professional Good communication Bradley Ohanlon was helpful kept me updated about the delays due to the pandemic/lockdown
Got me a car sorted straight away big thanks to Bradley at Leeds