Great service team, they looked after me and my vehicle 100%.
Fantastic service from start to finish.
Faults fixed in one visit
As usual, the service that BMW Leeds provided was exemplary. My service advisor Katie was very friendly and knowledgable, explaining the work that had been completed and answering all of my questions with aplomb. Thanks once again to the whole team!
Couldn't fault staff and service throughout.
The lady on the service desk was very helpful and helped me to carryon my journey ASAP . Fantastic service ... thank you.
Pleasant environment All staff helpful
I was looked after from start to finish and the follow on service was outstanding
The perfect treatment from the perfect car manufacturer
They updated me regularly and arranged the next steps for the necessary repairs under warranty
My service experience took place in November, during the Pandemic. Services were somewhat, however, Rachel looked after me with personal care, she communicated very effectively and was v courteous and polite at all times.
Great service, had a oil service and a complimentary video health check, which was excellent. Communication was also excellent , explaining what was needed and how long they would need the car for. Upon collection car had been washed and vacuumed.
I was kept in formed of progress and car was returned nice and clean
Excellent customer service, especially from Helen Frisby, with updates on progress and driving away in a clean car!
VEHICLE WAS COMPLETED AND AVAILABLE AS AGREED
Updated throughout and friendly service
always professional and exceptionally helpful. Known Helen for years and always so helpful. understands what customer service is
Efficient service carried out in timely manner. Professional staff
5star rating is down to the professionalism of Helen who is a credit to Stratstone and the BMW brand. Always explains the details and expected costs and manages the customer's expectations.
Stratstone Leeds did a first class job.
Bradley, the sales exec, was very helpful and underwent a thorough process to find me the specific vehicle I wanted.
No issues at all and good communication
Premium product & although early days having only covered a few hundred miles the first impressions of the car are great.
Helpful, well set out the staff were really friendly
Very happy especially with coved restrictions
Simon Stolting and his team endeavoured to deliver 1st class service from my first point of contact His team were knowledgeable,professional and courteous the whole way through my buying journey
Despite Covid measures, still felt most welcome by the centre
Just a very easy process and so clearly explained and outlined
I believe all credit goes to the salesperson involved here. Straight talking, straight forward, to the point - zero tactics employed - thats what people want.
It was very quick considering the restrictions with covid. Wasn't able to go through all features of the car in person due to covid but did talk me through some of the features over the phone.
I was treated how you want and expect to be treated not like some main dealers (VW) who seem like they couldn't care less. I wouldn't hesitate to buy another car in the future from stratstone bmw Leeds.
The whole team were exceptional in putting together a great deal.
In light of the current pandemic, handover was limited, but it was a quick process given the current constraints. When actually looking at cars, the person who we dealt with was very knowledgeable and seemed to be aware of what we required in a car
Everything was easy to complete and due to COVID, I was able to complete all the relevant paperwork online.
Very safe helpful and quick
Stratstone
Leeds
