About Your Local BMW Retailer

0113 457 4180

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

208 ratings and 61 comments received in the last 90 days.

13 June 2022

The experience was great, very easy to deal with Mark. I was kept updated throughout the process.

12 June 2022

Great service

09 June 2022

Very satisfied- staff brilliant -

07 June 2022

Remote purchase was smooth. Sales team more than helpful.

03 June 2022

Was welcomed on visit and got me a sales person quickly. Excellent sales person,no pressure sales technique which made you feel more relaxed. Was asked about my usage of a car,Sorted out a test drive with no hassle kept up to date with delivery

26 May 2022

Same as above. No problems and any questions were answered quickly.

22 May 2022

Very smooth process.

16 May 2022

Good communication throughout and everything delivered as promised.

10 May 2022

Car was delivered faster than I expected

09 May 2022

Very happy with the service and attitude of staff.

See all reviews

07 May 2022

Top class service from initial appointment to viewing the cars,the welcoming feeling when arriving at the showroom and whole process of purchasing a new car couldn't ask for better.

07 May 2022

In short all of the staff we came into contact with were friendly, professional and knowledgeable. They listened carefully to our requirements delivering exactly what wanted. Our car was beautifully prepared.

01 May 2022

Mark talked us through the car he was friendly answering all our questions, and very polite and professional

01 May 2022

The dealership went above and beyond to accommodate my needs Joe Firth from sales did an outstanding job to ensure a smooth and a satisfactory experience with my purchase

30 April 2022

No issues encountered at any stage. Delay was clearly relayed to me with updates from start to finish

26 April 2022

Ranjit in particular and his staff were very helpful in post collection queries.

25 April 2022

Friendly efficient service

25 April 2022

I was kept fully up to date with the process and any information I needed was promptly given, from start to finish it was less than 2 weeks. I dealt with Alysha for my purchase but any other staff that I did interact with were also happy to help.

24 April 2022

I bought my car from Stratstone Leeds, and the service from Ranjit and Nick was truly brilliant. The support and knowledge that they both provided was pivotal in me purchasing the car.

24 April 2022

I was very happy and satisfied and enjoyed experience.

24 April 2022

Very methodical handover explaining the whole process step by step

21 April 2022

Great service and professionalism shown by all at the BMW centre.

20 April 2022

Was quick and handled professionally, all needs were catered too.

19 April 2022

Joe made it a pleasure from start to finish and made the experience an absolute dream come true!

19 April 2022

No problems. Just perfect.

19 April 2022

Excellent service, the salesman was away when my car was delivered but the gent who dealt with it was excellent, attentive to detail and nothing was too much trouble

14 April 2022

Was told it would be about 6 months for our new car to arrive but it arrived within 3, which was marvelous.

13 April 2022

I was updated throughout the process and they actually listened to what we wanted.No arrogance from the sales executives i.e Aziz or his manager Ranjit.

12 April 2022

Very quick, very informative and really special delivery day.

11 April 2022

The delivery was made super special by Nik who had set up the handover room with my car under the sheet and the personalised welcome sign. At every stage Nik managed my expectations as to the delivery date and was always very easy to communicate with

11 April 2022

My experience was spot on and couldn't fault it

09 April 2022

I dealt with Aziz Choudhry. He was knowledgeable throughout the purchase process.

03 April 2022

Excellent in delivery on the car, they was a miss app when taxing the car but no fault of bmw, problem was with DVLA, and no fault of bmw whenstanding close the window a passing idiot put the window through, calmly felt with the problem , well done

02 April 2022

Delivery was a little delayed but in the end very happy with the car

15 June 2022

Awesome Experience end to end

14 June 2022

Did what they promised, and car ready on time.

13 June 2022

Happy with service and car

12 June 2022

Everything done on time

11 June 2022

Courteous and professional.

05 June 2022

Professional, efficient and friendly staff. Was very happy with the service, I received an MOT, free visual health check & my car was cleaned inside and out. Excellent value for money. Thank you Stratstone!

04 June 2022

Polite staff and efficient service keeping you updated along the way.

22 May 2022

Much better experience than my previous visit all thanks to Jacob E. and Mohammed extremely professional and always happy to help. I first dealt with Jacob who did everything he said he would do which is a first. So thank you again for all your help

21 May 2022

Mohammed was excellent and really helpful.

20 May 2022

Couldn't fault the service at all. Everybody went out of their way to help.

See all reviews

17 May 2022

Once again the staff communicated very well with met and then liked after me on the day. They also gave me a full break down of the price before my appointment and what was covered.

16 May 2022

issues resolved quickly

07 May 2022

The service was excellent, can't complain

06 May 2022

I am very happy with my experience with the service from BMW, and Victoria who looked after me was very nice and treated me well and made the experience quick and easy

03 May 2022

Aziz Chowdhury was amazing throughout the process.

02 May 2022

Very easy.

01 May 2022

No complaints

30 April 2022

Great service

21 April 2022

Serviced my 440i while I waited in your reception area.

20 April 2022

I was greeted in a nice friendly manner, totally professional and helpful. They were prepared for my service with the documents on hand. They also asked if there was anything else they could help me with and offered a quick internal valet to my car.

19 April 2022

Friendly professional staff even laughing at my jokes

18 April 2022

The service I was given was excellent from the time I got to the dealership to when I left after the service.

12 April 2022

Had a few problems but they were well and truly sorted out. Thank you Michael and the service team.

11 April 2022

All went as planned

07 April 2022

car didnt get washed or valeted otherwise great service

04 April 2022

A smooth operation from start to finish.

01 April 2022

Greeted with a smile

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details