OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
268 ratings and 133 comments received in the last 90 days.
06 July 2025
Helen was great throughout.
03 July 2025
The purchase and delivery were very prompt..
01 July 2025
Made to feel welcome. Proffessional approach from Mark. Discussed what we wanted and was give some options. Looked at cars on site. Gave his advise when required but also listen to our wishes.
25 June 2025
Second to none!
25 June 2025
They listened to our requirements and budget and met all our expectations
25 June 2025
Way to slow and not well organised tbh
24 June 2025
Reasonable but lengthy sales process
24 June 2025
Totally satisfied and more! So much help and advice given - sailed through the purchase and delivery process. In fact,an added bonus was that my car arrived 2 weeks earlier than I thought!
22 June 2025
Extremely happy. Communication was always had if there was an update on my vehicle. The grand unveil was amazing!
09 July 2025
Waited too long that vehicle didn't get a free wash, clean or vehicle inspection. Very disappointed
09 July 2025
Everyone has been very polite
08 July 2025
Because I was satisfy with the service I got
08 July 2025
I'd firstly like to say I am pleased with the service provided by Kacper, however overall the service dept messed me around with my service. I dropped my car at 8am and didn't get it back by 5 as agreed, massively inconveniencing me.
07 July 2025
Very satisfied. I was well looked after and kept in the loop along the way of my service
07 July 2025
Whilst my dealings with the service advisor Humaira was very good- they areis completely let down by a lack of staff/attention to detail. The phone is answered infrequently, my car didn't get repaired due to staff being off and my keys were misplaced
06 July 2025
No communication from dropping my vehicle in, I was told it would 'probably' be ready by end of day. No callback without multiple chasing. Car held overnight with no courtesy call even the following morning when message left
05 July 2025
See above
05 July 2025
Did the job.
04 July 2025
It was good but not as good as Volvo. You need to work on front of house customer service considering how expensive it is to both buy and maintain a BMW
09 July 2025
The delays were not due to the branch