About Your Local BMW Retailer

0113 537 3451

OUR CUSTOMER REVIEWS

SERVICE

3.5

NEW CAR SALES

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

218 ratings and 53 comments received in the last 90 days.

14 September 2021

a smooth hand over service

13 September 2021

Well looked after Felt welxome

13 September 2021

The sales process was low stress, didn't feel pressured. Sales staff wore masks and never stopped sanitising surfaces, as much as possible done online (e.g. Paying deposit), very reassuring to see during covid.

12 September 2021

From ordering my car to delivery, the service was seamless, professional and friendly. I was frequently kept informed with updates on my order. I wouldn't hesitate using this BMW centre again and this is my second order to this dealer.

07 September 2021

Despite the Covid problems, the sales staff were very helpful and attentive.

19 August 2021

helpfull staff

13 August 2021

Very professional team at the Leeds Branch, the head of sales is an asset to BMW.

11 August 2021

Andy at Leeds was fantastic from start to finish

11 August 2021

100% satisfied. The car was delivered early and Kim had all the paperwork ready to sign. Very welcoming all the staff are kind

02 August 2021

They went out of their way to accommodate my needs.

See all reviews

27 July 2021

Fantastic experience.

27 July 2021

Incredible service and easy to communicate

19 July 2021

You literally couldn't have a more straightforward or easy experience buying a new car, and I love the car itself. Nothing bad to say really.

19 July 2021

Steve contacted me to update throughout the process. Was really patient with me and helpful with my queries. Also Marc at the showroom was great when I had issues with my insurance. Nothing I asked felt like it was a daft question.

12 July 2021

Again excellent service from the BMW centre, who kept me informed at various stages for the build from start to finish. Its the first time I have purchased a new factory built car so the whole experience was very good.

12 July 2021

All delivered to the agreed timescales in a Covid secure environment

11 July 2021

My sales advisor Kim was very friendly and helpful throughout the whole process and made the process so easy!

11 July 2021

Great service great product great salesman

11 July 2021

Again very good service thanks

11 July 2021

I approached Stratstone in Leeds as Williams Bolton, where I had bought my previous BMW, were disinterested and couldn't offer what I wanted. My experience at Stratstone was very different. An excellent response to my enquiry and very good service.

07 July 2021

Steven was really helpful

26 June 2021

Everything from order to delivery was seamless. I was kept in the loop every step from being told when it was built, in transit amd arriving at the dealership.

14 September 2021

Excellent

14 September 2021

The work needed on my car was done quickly and efficiently and was done free of charge under a goodwill arrangement.

13 September 2021

Job completed without any hassle

12 September 2021

Exceptional quality of service

09 September 2021

Investigated my issue, but unable to find anything wrong, but put any concerns at ease.

09 September 2021

The staff are always absolutely fabulous , polite and knowledgeable.

06 September 2021

No issues, courtesy car ready and dealt with quickly

04 September 2021

Spot on

02 September 2021

I had a problem getting a taxi and Hannah I think her name was went above and beyond the call of duty to help me in what was a frustrating situation I cant thank her enough she is an asset to Stratstone BMW

02 September 2021

Professional and friendly service by all the staff

See all reviews

30 August 2021

Firstly dropping off my keys for the work to be done on my car was quick and easy. Georgia and Rachael delt with me throughout the day and they were both very kind and friendly. They made me feel very comfortable.

22 August 2021

Problem sorted immediately

19 August 2021

Excellent service

19 August 2021

I was told it didn't actually need a service

17 August 2021

Great service as expected from a Main dealership.

15 August 2021

Great courtesy car and service from the team

14 August 2021

My car was immaculate after your service department had finished the service

14 August 2021

Excellent customer service

13 August 2021

As mentioned previously Nick (service manager) and Naseema (service) has make me feel at home straight away with the service they have provided to me

04 August 2021

Quick efficient service. Service desk girls very knowledgeable .

03 August 2021

Reasonable price, good service. Even cleaned the car for me.

21 July 2021

Friendly and personal service. No hassle at all.

09 July 2021

Efficient booking in procedures, work completed in a day and complimentary wash and vacuum is a nice touch

08 July 2021

All went as planned, from arrival to curtesy car, to collection.

07 July 2021

Everyone involved at BMW made the whole process painless and were extremely helpful. The work was carried out promptly and communication was excellent.

06 July 2021

Fast and friendly

05 July 2021

Friendly and efficient

28 June 2021

I was kept informed regarding my vehicle progress.

26 June 2021

Arranged to wait while service carried out. Given expected wait time. Work and car cleaned well within timeframe.

24 June 2021

Work carried out quickly and car ready for collection earlier than expected.

23 June 2021

There were absolutely no issues with the service I recieved.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details