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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
265 ratings and 180 comments received in the last 90 days.
05 June 2026
Helen was fab. Great experience, very well looked after and we look forward to this just being the beginning! Thanks again.
04 June 2026
The staff were really friendly & welcoming & made things clear. Kept me informed about the delay in the delivery of my new car & upon delivery made it special in terms of the unveiling of the new car, something that other dealers don't do.
03 June 2026
Excellent service with usman
02 June 2026
Charlie was really helpful throughout the entire process, from providing information on the car right through to its delivery. He was always contactable, answered any queries I had promptly, and was personable and professional throughout.
02 June 2026
Kamal was great
02 June 2026
Charlie is a really nice lad, he will be a very good salesman.
02 June 2026
The process was very straight forward and Usman and the team answered any questions very quickly. Communication was very good and on the front foot.
30 May 2026
Excellent service from the staff especially Kamal Made the experience smooth and easy
30 May 2026
Kamal provided excellent customer service; he made me feel welcomed. He provided information about the car, the safety features, which I liked, and overall information.
27 May 2026
Everything was very clear and made easy by the team. Will who was organising the purchase was always on hand to help and would provide updates.
20 May 2026
Charlie was really great, and really happy with my purchase.
18 May 2026
- Still waiting overpayment refund 2 months after buying car - Scratch on car when purchased - Delay with car being ready
16 May 2026
The staff I dealt with were always polite and courteous. Very knowledgeable too. Thank you to all concerned. I'm really enjoying my new car.
16 May 2026
Stunning motor and everyone who was involved was super friendly and very helpful from start to finish.
16 May 2026
I was very happy from when I first came into the showroom to the day I picked up my new car including the part exchange deal
13 May 2026
Great help. Great communication.
09 May 2026
Kamal was very, by far best salesman i have come across. An absolute asset to the company.
08 May 2026
Joao was brilliant
08 May 2026
Fantastic communication throughout, friendly and very knowledgable!
07 May 2026
Polite professional service from the whole team
06 May 2026
From walking in the showroom on day one, to leaving with my new car the service and attention received by both Joao Dasilvaferreira, our salelsman, and Harry, the lady on reception, were second to none. Both were great.
06 May 2026
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04 May 2026
Really helpful and efficient. Quick and easy to deal with
04 May 2026
JP very helpful as always thank you
03 May 2026
Incredible from start to finish, helped me with all the decisions and didn't over push - couldn't recommend enough!
01 May 2026
Sara went to great lengths to make the car delivery a memorable experience. The only downside was a lack of communication regarding timeline, production, build, and shipping updates.
30 April 2026
I was listened to and Kamal was helpful in finding me a new car even though I initially wanted to purchase a used one
29 April 2026
Friendly team and great overall experience. I was welcomed by Hari on both visits, who made me feel look after from the start. Charlie was fab from start to finish, making the process smooth and enjoyable.
28 April 2026
Worst experience. The sale caused huge stress, and I'm now £400 out of pocket due to a finance settlement error, still paying for my old car,
24 April 2026
Excellent customer service. From reception area to sales person, JP was amazing, no sweet talking just straightforward answered all my questions and put me at ease.
24 April 2026
JD was efficient and listened to my requirements for a new car and delivered
19 April 2026
Everything was explained well. Controls were demonstrated. All our questions were answered.
13 April 2026
All items were sorted, and organised as promised.
10 April 2026
I purchased a brand new BMW with the help of sales specialist Kamal. The experience was outstanding. Kamal explained the car in detail, making the decision comfortable and easy.
09 April 2026
took car back because there was a scratch over the wheel arch, fixed within 30minutes
07 April 2026
The initial salesman who sold me the car was competent however the communication throughout the process was shocking. Most of the time the phone remains unanswered. Emails also went unanswered. The handover when it eventually came was rushed.
03 April 2026
Very satisfied with everything
03 April 2026
Great. No issues. All staff were friendly and welcoming. The whole process was efficient and all my questions were answered. I am confident that if I have any further questions they will be willing to help if I need to contact them.
30 March 2026
Looked after very well
29 March 2026
Helen tried her best to help. Initially, there was a delay in receiving the vehicle but we got there in the end.
27 March 2026
It was all done quickly and without any hitches. Charlie was very knowledgeable and kept me well informed. He had a great manner - very professional and assured.
25 March 2026
All staff were friendly & helpful especially Sara the sales exec & Hari the receptionist. Everything was so easy & stress free. Car came really quickly & was just what I wanted, handover was straightforward
25 March 2026
The whole process from beginning to end was dealt with proffesionally, Our sales contact Helen explained the financial aspects clearly and provided us with videos of the new vehicle outlining the upgrades over our previous vehicle. A super service.
24 March 2026
Although I did have some initial teething problems with not been updated this was nothing to do with my salesperson Helen as she took over my case after the initial sell
24 March 2026
I was happy with the level of service and information provided for the purchase i was looking to make. I was able to ask as many questions and nothing was too much, it was always professional and friendly which made me feel comfortable
24 March 2026
Mark was excellent and the reason that I bought another new car from you.
23 March 2026
Everything was spot on. Kept me updated as and when and was very friendly and kind
23 March 2026
Everything was explained and delivered at the time Usman said it would be. He was polite and I felt that he listened to me and what I wanted.
17 March 2026
Great service all round
13 March 2026
again a wonderful experience from start to finish, huge thank you to nathan and joao for always making us feel so special.
06 June 2026
I had asked that I wait while MOT carried out, however it appears that it had not been booked in as a wait. Millie apologised immediately and said that she would try to get it through as quickly as possible and also offered the MOT at a reduced rate
06 June 2026
Service has improved dramatically from previous visits
05 June 2026
Millie was friendly, proffesional and friendly with great communication skills.
04 June 2026
Great service - Staff amazing. Cleaning of car however poor
04 June 2026
Friendly staff and no hanging around
04 June 2026
Friendly and professional staff
04 June 2026
Efficient service, friendly customer team
04 June 2026
Generally good in the appointment and looking at my car, but they told me the car wouldn't be covered under BMW goodwill and I went to repair it via a third party. I received a call a few days ago saying BMW have agreed to goodwill, after I'd fixed.
03 June 2026
Very quick and organised
03 June 2026
It was a shambles from start to finish. I made my feelings clear to the service team.
03 June 2026
Very efficient and friendly service
03 June 2026
Very nice showroom and car selection to have a look at. Staff all very welcoming and friendly. Car was in for a recall which was completed very quickly without issue.
31 May 2026
Lucy Thompson in your customer service department in Leeds looked after me very well even offering me a complimentary car wash and vacuum whilst my car was in
30 May 2026
'Automated' service is very efficient but is making it seem like people are not important, required or valued, feels quite impersonal.
29 May 2026
I was annoyed that the price you tried to charge me was considerably higher than the advertised cost. I felt that you were practicing drip pricing. That is unacceptable.
29 May 2026
Easy and straightforward
29 May 2026
Happy with service,
29 May 2026
Repairs was not done properly unsatisfactory quality
29 May 2026
10/10 Service from the staff in the centre. However, with the actual service 1/10. Came in for a recall on my airbag - left with no central locking on my driver door.
28 May 2026
No one around at check in to ask how long my car would be. Checked in on screen. Went into Leeds for 3 1/2 hours. Tried to call twice, no one answered. I rang the booking line. They said they would get them to call me. No call. Cont below
28 May 2026
The centre is a very fine space. No free courtesy car is why you lost a star.
28 May 2026
No problem on this occasion.
28 May 2026
Dealt with promptly and efficiently
27 May 2026
Falsely diagnosed with an £1100 repair that wasn't required and without any form of tests being evidence or done.
27 May 2026
Very well looked after and no stress. Staff were very friendly and helpful with both drop off and pick up. I arrived slightly early for pick up and was offered a coffee immediately on arrival. Incredibly satisfied
27 May 2026
Recall booked months earlier due to a courtesy car not being available any earlier, I had checked in online days earlier and it still took a long time for them to locate a courtesy car on the day. No health check was provided as on previous occasions
27 May 2026
The dealership kept me informed while the vehicle was been worked on.
27 May 2026
First experience coming in to BMW, staff all friendly and great customer service
26 May 2026
The customer service l received was excellent, the guys are always helpful and lovely with me.
26 May 2026
Great service
26 May 2026
It has been great and smooth experience with BMW Stratstone
25 May 2026
wonderful people (especially Hari at reception) - HOWEVER - why book me in for a minor service when you dont have all of the parts. Why not tell me that - now I have to take another day off to have a Microfilter fitted at ANOTHER labour cost to me?
24 May 2026
Mot was ok, said change tyre but didn't get delivery in time and now have to book another appointment to sort
24 May 2026
I had no report of my vehicle health check and what got done & I asked for a car wash which they never did come to collect have greasy hands mark over it
24 May 2026
After the service was carried out excess oil, had been spilled around the oil cap area which was causing the engine to smoke when driving.
23 May 2026
Service at garage excellent. App & relationship management system could be better
23 May 2026
Outstanding service from Junaid I would definitely recommend
23 May 2026
Lisa was very helpful and answered all the questions that I had. I was very happy with the service that I received
23 May 2026
Easy check in/out process, and able to speak to lady quickly on service when taking car in. Follow up call by service too to verify the work regarding the Airbag(s) on the day, as I had a concern, hopefully that should be resolved soon.
22 May 2026
Bruna was amazing
21 May 2026
Customer service and booking arrangements were fine.Disappointed that the video of the health check was incomplete and only lasted 1 second. Was told this was due to the lack of signal in some areas, but if this is known it should be rectified
21 May 2026
satisfied with customer setvice
21 May 2026
They was very efficient and the work was carried out professionally and the car was spotless on pick up
20 May 2026
tyler on service reception very good kept us informed, and sorted us a courtesy car,
19 May 2026
Website not clear that the booking was not a while you wait service. This was rescued however by the service advisor who got my car back on time.
18 May 2026
Poor quality of service, phones not answered and when selecting choices required to the service dept being cut off on every occasion, but sale lines were prompt to answer. Vehicle left unlocked and h/brake off when parked up.
18 May 2026
Millie my case handler was lovely, very friendly and helpful. She kept me up to date with my vehicle progress and supported me with advice when some unexpected issues came up. I was grateful for her help. I just wish I could have had a courtesy car
15 May 2026
Dry efficient and helpful staff
15 May 2026
Great service, new technology where it is a touch screen check in style and leave the keys in a secured box! A lady called Milly was really friendly and helpful, big shoutout to her excellent customer service
15 May 2026
Extremely helpful
14 May 2026
Fault I reported when booking service was not put in correctly and was only down as visual
14 May 2026
The team was incredibly helpful and kept me informed throughout my car's service. They provided regular updates and even followed up afterward to make sure everything was running smoothly.
14 May 2026
Good service at good price the service department advised me of special offer
13 May 2026
From start to finish, the staff, specifically Lee, were outstanding! I was there for the whole day, for a service and an issue with electric boot closure: both progressed successfully.
09 May 2026
I can't fault the work that was done by the mechanics. However my 1st appointment was cancelled. I phoned up to confirm and was told it was cancelled less than 24hrs notice and I had booked time off work too.
08 May 2026
Great service - despite my recall appointment not being booked/confirmed correctly I was accommodated and the recall was performed without me having to rebook
07 May 2026
Car looked at quickly, work needed and completion was communicated quickly. Check in was very handy
07 May 2026
Overall happy. I booked car in for 10.15 am only to realise at 1pm the car had not moved. However I now know to book in and say I want a Waiting Service so am given priority.
06 May 2026
Fault was diagnosed and repaired.
03 May 2026
Poor communication on the day and no clarity around if car was affected by recall.
03 May 2026
Friendly service n helpful
02 May 2026
If I could I would put no stars, experience was absolutely horrendous. Man on service desk wants sacking no two ways about it.
02 May 2026
Very professional and timely service
30 April 2026
Quoted 2 hrs waited 2 hrs
29 April 2026
When I arrived to book my car for service the staff were very helpful knowledgeable
28 April 2026
Car was brought in to change the starter motor after a recall notice, received the car back promptly, with no issues.
28 April 2026
Appauling. Car not fixed and has been damaged whist at your garage. Told my vehicle was ready. Arrived and it wasnt fixed correctly.
25 April 2026
I dealt with Tracey during my service and I found her very helpful and personable, she also helped me book my car in again for a diagnostic.
23 April 2026
My car was left with some scratches after the service.
23 April 2026
Good service.
22 April 2026
I have nothing to complain about !
21 April 2026
excellent service
21 April 2026
BMW service centre was spot on. Staff helpful and kept me informed. Please the car fault was resolved.
21 April 2026
Excellent service from Juniad at BMW-kept me informed throughout, returned my car before 5, and even brought it to the front in the rain. Reception was lovely and arranged a lift home. First excellent experience here in 5 years.
19 April 2026
Work was completed but I have yet to get a report or invoice although I have paid the bill directly from a link
17 April 2026
Great service & communication. I needed by car back by 3pm, and was all sorted and away by 1:30 which was a big help.
17 April 2026
Was allowed drop day before and kept informed
17 April 2026
We took the car in for just after 8am..we were the last car done. Annoying as should be 1st come 1st served.
16 April 2026
Job was fine but when I walked in in the morning I was rushed out quickly before I could ask about a courtesy car. Was also told at least 5 times they'd wash the car and they didn't. £20 spent on ubers that day. Other garages have been much better.
15 April 2026
Excellent service and communication.
15 April 2026
Poor communication whilst it was a waiting appointment whilst i was sat waiting
12 April 2026
Polite freindly staff quick proffesional service
10 April 2026
Amazing service and really helpful staff, especially Millie. Thanks so much Osama (Sami)
10 April 2026
Easy check in, kept informed, easy completion.
09 April 2026
It was OK - there was no courtesy car booked for me though and I had to sit and wait for 4 hours, not sure who's issue it was there not being a car as this is a fleet vehicle, but I had email confirmation that there would be one. Parking is an issue
09 April 2026
Tyler Dickinson is an asset to the team. Really lovely lady with great customer service. I hope if I'm to visit in store again that I'm under a Tyler's care. I wish her all the success.
09 April 2026
Kept me up to date with everything
08 April 2026
The lady that helped was very lovely
05 April 2026
I like the easy check-in and the staff are very helpful
04 April 2026
Amazing service, communicated everything clearly and professionally.
04 April 2026
Good service Good customer relations
02 April 2026
Good service particularly the customer team Aldo accommodated me working on premises whilst waiting for my car to be returned
01 April 2026
Was satisfied because I was attended to with respect and the servicing was done reasonably quick
31 March 2026
I've contacted the centre about the issues below and I was just told to leave it and it might sort itself out.
31 March 2026
Always 10/10
31 March 2026
I was not completely satisfied because my ask to speak to a technician on my initial visit was not actioned until I returned to collect my car at 5pm which was then too late for the technician to fully understand why I booked the car in.
31 March 2026
Friendly staff and easy checkin and drop off/pickup of the car
30 March 2026
I had asked for an engineer to look at the vents on my windscreen as I could not clean the condensation very easily and it was potentially dangerous when driving. I was told I would have to book the car in for a full day for diagnosis!
30 March 2026
On the video that was sent it stated the tyres had been topped up with air. The data on the dash showed all 4 tyres with different levels. I had to then fill the tyres with air myself.
28 March 2026
Easy to book and good communication throughout the process
27 March 2026
Amazing service from staff & engineers.
26 March 2026
Performed service. Forgot to update car, so it was still stating I needed an urgent service.
25 March 2026
In and out nice and quick
25 March 2026
Very helpful staff. MOT completed quickly and efficiently.
24 March 2026
Very good service and communication.
24 March 2026
Good service
24 March 2026
The service was done in the time specified, and staff and facilities were excellent while we waited.
23 March 2026
Problems are not resolved
23 March 2026
All went very smoothly, collected car at 9.30 and dropped back off at 15.30. Communication was good, couldn't fault the service!
23 March 2026
The cost is high
21 March 2026
I would like to say Millie was very helpful
21 March 2026
Perfect customer service provided from Kylie
19 March 2026
car serviced, arrived, dealt with quickly, car taken virtually straight in for works to be completed, done by 1pm. Booked in for a reported fault to get properly fixed, so that makes me happy as last time the fault couldn't be reproduced (lights)
19 March 2026
Amazing customer service and service manager and service advisor
19 March 2026
Great staff and good service, kept me updated and very polite
18 March 2026
The service was seamless, professional, and completed right on schedule,exactly what I expect from BMW.
18 March 2026
Quick and easy drop off, finished promptly, only issue was did not have a loaner car available for 1 and a half months so could not book one.
18 March 2026
The works were undertaken within the day and at the quoted cost. Millie kept me informed of progress and both the check-in and collection went well.
17 March 2026
Great service and support during my visit.
17 March 2026
Because my spark plugs were changed 14000 miles ago and now they needed doing again, I suspect there is a quality issue either with the spark plugs or the fitting of them.
17 March 2026
My issues were dealt with in a professional manner
17 March 2026
Staff was great
16 March 2026
Brilliant service from start to finish
15 March 2026
Good customer service and support
15 March 2026
Didn't look at tyre as requested. Denied all knowledge of required work and when I turned the car on and all the warning messages displayed they admitted they had seen it but thought it was a sensor issue !!! So what? - fix/reset it !!
15 March 2026
They promised a complementary wash, so I didn't washed my car, but when I collected my car , no wash or cleaning was done.
14 March 2026
The problem with the car was fixed, gave me a car to use and the staff were great and very helpful.
13 March 2026
Car was cleaned on outside but whoever cleaned the inside hadn't really bothered at all.
13 March 2026
This visit was the first time I used the on-line check in before arrival. It was straightforward and really easy. I would give this service 5, but I like a face to face customer service.
FIND Stratstone Leeds BMW
Address
- Gelderd Motor Park, Gelderd Road, Leeds, LS12 6EG
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0113 8688842
Leeds as well as surrounding areas including Bradford, Wakefield, Batley and Pudsey
Address
- Gelderd Motor Park, Gelderd Road, Leeds, LS12 6EG
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 0113 8687258
Leeds as well as surrounding areas including Bradford, Wakefield, Batley and Pudsey
Address
- Gelderd Motor Park, Gelderd Road, Leeds, LS12 6EG
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 0113 8687258
Leeds as well as surrounding areas including Bradford, Wakefield, Batley and Pudsey
06 June 2026
William, Hamish and Hari were all very polite, professional and friendly.