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Satisfied with service
Friendly, efficient and professional.
Very professional, carried out in time stated and at price quoted.
The service itself was fine......however my key and car was not updated so my service message is still popping up. This will require me to go back to the garage to have it updated which is not good.
Shame there isnt a bus availability into Leeds
They forgot to do what the car was taken in for which was a break service. This was despite picking it up on the health check. They did a recall and cleaned the car but I did have to take it back again a few days later.
I would have given 5 stars however after having the car washed and cleaned whatever the finishers applied to the windows inside and out left the windows streaky and the wipers juddering, so Ive cleaned them myself with autoglym!
Same reason as the top.What was promised I recieved
It was very smooth from leaving keys to collection
The car was delivered to me with significant faults.
professionalism from start to finish.you can be sure your vehicle is in safe hands.
I am particularly impressed by customer care of Mrs Helen Frisby and the services of Stan Elwell for providing transport for me.I requested from Helen to get a good deal for four tyres for this car and she thoroughly followed it through.
very good and dropped my wife into leeds whilst you did your service, excellent service
Wrong information comunicated to me about my brakes. Very misleading
On collection of my car, the Service Adviser was helpful and efficient.
Great service department.
Issue resolved efficiently, great staff, great surroundings.
Very good service from team
excellent costumer service
Same answer as question one.
All very good but would have been better if a more accurate delivery date could have been forecast earlier, in the end the car came a month earlier than expected and it was a rush to get everything in place and existing car returned
As I mentioned above the disjointed sales process, handover was bad as they did not know about the car, there was less than a quarter of a tank of fuel. I even had to get someone to put caps on the number plate screws as it looked horrible
As per other notes, great service from all the staff. Very friendly and personable throughout the process. Reception, sales, handover staff and even the girl who came out on the test drive where fantastic.
since we ordered may 20th only got it it last week, noone came back to me to check up, i was to told my car was going to be delayed but they did not tell me when i will receive it as they did not know, everytime was being told is delayed.
Everything went smoothly. Staff were helpful. The new policy of breaking up roles given to staff worked well & gave a sense of accessing expertise though in reality there was no difference in the quality of the service which has always been good.
see above, very poor they had to change documents it took hours to complete the documents should have been ready when we arrived.
We where very satisfied with the centre and staff. But had issues with the car and had to bring it back the next day and then we were without it for another 7 days.
Bought at Stratstone Leeds where everyone was professional, efficient and unfailingly polite and engaged
The staff were as excited as I was...The unvailing of the car in a seperate room was something Ive not experienced before with other brands and was a nice touch. I definately would recommend others buy a car from here to experience it.
Administration of the order was poor. Preparation of the car for handover was unsatisfactory.