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VEHICLE WAS COMPLETED AND AVAILABLE AS AGREED
Updated throughout and friendly service
always professional and exceptionally helpful. Known Helen for years and always so helpful. understands what customer service is
Efficient service carried out in timely manner. Professional staff
5star rating is down to the professionalism of Helen who is a credit to Stratstone and the BMW brand. Always explains the details and expected costs and manages the customer's expectations.
Great service courtesy car was ready and waiting quick and easy
Did everything that was required
Helpful staff with a professional attitude
Well looked after
I was only there for a short time and have nothing to complain about.
Very efficient service
Prompt service and repairs.
Everything was to my satisfaction
The team were taking extra precautions, and still managed to make me feel welcome and took good care of my car.
Service staff very friendly & professional & have got to know me so it's lovely when I'm greeted with 'hello, how are you, we were only saying we hadn't seen you for a while, you're a breath of fresh air!' Fast service, car cleaned & ready early.
Quick and efficient service in spite of current problems caused by Covid 19
I always feel that I receive good customer service.
Derrick in service
I was pleased with the staff and service I received.
Ready to collect on time requested
The work, on the few occasions I have had cause to bring the car in, has been done well and on time.
Quick, reliable and efficient.
Everything is always taken care of. The car is always well cleaned when I get it back inside and out. Staff are always super helpful.
When we saw the courtesy car for the day was a M2 competition it was like can we swop it for the M1sport which was having the service will anyone notice !!!
Sorted all my issues and provided invoices as requested
When I got to the dealership for my car to be serviced it turns out due to technical issues my booking was not on the system but the service person I met was able to fit my car in for a service. I really appreciated that as my car was overdue a serv
very polite and welcoming receptionist made me feel so welcome and service team great.
only in for MOT but all ran smoothly.
Car ready on time and cleaned. Good communication.
The whole team were exceptional in putting together a great deal.
I was treated how you want and expect to be treated not like some main dealers (VW) who seem like they couldn't care less. I wouldn't hesitate to buy another car in the future from stratstone bmw Leeds.
In light of the current pandemic, handover was limited, but it was a quick process given the current constraints. When actually looking at cars, the person who we dealt with was very knowledgeable and seemed to be aware of what we required in a car
Everything was easy to complete and due to COVID, I was able to complete all the relevant paperwork online.
Very safe helpful and quick
Always polite , keen to greet you and excellent on time responses
Easy, and customer focused
Went above and beyond what I would expect of them.
Overall experience from the moment we ordered a vehicle to picking it up was 10/10.
Extremely happy with the service that Helen Robertson provided.
My experience was very easy and quick, Matthew kept us updated and accommodated our requests for our vehicles. I was very happy with the service
Very helpful and professional
Helen was excellent. The paperwork was ready to sign. The only waiting period was when my receipt wouldn't print but I didn't care because of the lovely team you have at the Leeds Branch.
Sale & Purchase process was excellent
The personalised service we get is better than any other dealership we have been at. Ranjit and his team are probably the best I have experienced in the country.
Always felt safe, all the details were carefully explained, happy with the new car,
considering covid, the experience was different to normal, but at stratsone leeds, Kimberly Chessman made the event happen seamlessly ,with no worries whatsoever .
The service received from Stratstone in Leeds was excellent - professional and timely responses at all times. They provided an great customer experience.
Matt was superb and what above and beyond our expectations
Great service from Martin
From start to finish Brad O'Hanlon, at Stratstone Leeds was very efficient in dealing with the sale and purchase of my new car. He went the extra mile to sort out any minor issues I had and was always very cheerful and friendly.
Stratstone BMW Leeds made my purchase effortless and I appreciate this as I now own two high end BMW cars and hold the brand in very high regard. I hope Stratstone BMW will carry this professionalism on throughout my ownership.
It was very easy
Great quick process
A completely safe environment in the current climate. Staff considerate and aware
The sales executive was very helpful.
Quick and easy paperwork explained.
Very good experience, no stress, things kept simple.