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ABOUT STRATSTONE LEEDS.

Find out more about what we do and our team.

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Meet the team

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David Garr

Head of Business

Ranjit Hothi

New Car Sales Leader

Richard Bradley

Used Car Sales Leader

Bob Fielding

BUSINESS DEVELOPMENT MANAGER

David Hannam

Service Leader

Steve Bickerton

Parts Leader

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

VEHICLE WAS COMPLETED AND AVAILABLE AS AGREED

Service

Updated throughout and friendly service

Service

always professional and exceptionally helpful. Known Helen for years and always so helpful. understands what customer service is

Service

Was good

Service

Efficient service carried out in timely manner. Professional staff

Service

5star rating is down to the professionalism of Helen who is a credit to Stratstone and the BMW brand. Always explains the details and expected costs and manages the customer's expectations.

Service

Great service courtesy car was ready and waiting quick and easy

Service

Did everything that was required

Service

Helpful staff with a professional attitude

Service

Well looked after

Service

I was only there for a short time and have nothing to complain about.

Service

Very efficient service

Service

Prompt service and repairs.

Service

Everything was to my satisfaction

Service

The team were taking extra precautions, and still managed to make me feel welcome and took good care of my car.

Service

Service staff very friendly & professional & have got to know me so it's lovely when I'm greeted with 'hello, how are you, we were only saying we hadn't seen you for a while, you're a breath of fresh air!' Fast service, car cleaned & ready early.

Service

Quick and efficient service in spite of current problems caused by Covid 19

Service

I always feel that I receive good customer service.

Service

Derrick in service

Service

I was pleased with the staff and service I received.

Service

Ready to collect on time requested

Service

always helpful

Service

The work, on the few occasions I have had cause to bring the car in, has been done well and on time.

Service

Quick, reliable and efficient.

Service

Everything is always taken care of. The car is always well cleaned when I get it back inside and out. Staff are always super helpful.

Service

When we saw the courtesy car for the day was a M2 competition it was like can we swop it for the M1sport which was having the service will anyone notice !!!

Service

Sorted all my issues and provided invoices as requested

Service

Totally

Service

When I got to the dealership for my car to be serviced it turns out due to technical issues my booking was not on the system but the service person I met was able to fit my car in for a service. I really appreciated that as my car was overdue a serv

Service

very polite and welcoming receptionist made me feel so welcome and service team great.

Service

only in for MOT but all ran smoothly.

Service

Car ready on time and cleaned. Good communication.

Service

The whole team were exceptional in putting together a great deal.

Sales

I was treated how you want and expect to be treated not like some main dealers (VW) who seem like they couldn't care less. I wouldn't hesitate to buy another car in the future from stratstone bmw Leeds.

Sales

In light of the current pandemic, handover was limited, but it was a quick process given the current constraints. When actually looking at cars, the person who we dealt with was very knowledgeable and seemed to be aware of what we required in a car

Sales

Everything was easy to complete and due to COVID, I was able to complete all the relevant paperwork online.

Sales

Very safe helpful and quick

Sales

Always polite , keen to greet you and excellent on time responses

Sales

Great service

Sales

Easy, and customer focused

Sales

Went above and beyond what I would expect of them.

Sales

Overall experience from the moment we ordered a vehicle to picking it up was 10/10.

Sales

Extremely happy with the service that Helen Robertson provided.

Sales

My experience was very easy and quick, Matthew kept us updated and accommodated our requests for our vehicles. I was very happy with the service

Sales

Very helpful and professional

Sales

Helen was excellent. The paperwork was ready to sign. The only waiting period was when my receipt wouldn't print but I didn't care because of the lovely team you have at the Leeds Branch.

Sales

Sale & Purchase process was excellent

Sales

The personalised service we get is better than any other dealership we have been at. Ranjit and his team are probably the best I have experienced in the country.

Sales

Always felt safe, all the details were carefully explained, happy with the new car,

Sales

considering covid, the experience was different to normal, but at stratsone leeds, Kimberly Chessman made the event happen seamlessly ,with no worries whatsoever .

Sales

The service received from Stratstone in Leeds was excellent - professional and timely responses at all times. They provided an great customer experience.

Sales

Matt was superb and what above and beyond our expectations

Sales

Great service from Martin

Sales

From start to finish Brad O'Hanlon, at Stratstone Leeds was very efficient in dealing with the sale and purchase of my new car. He went the extra mile to sort out any minor issues I had and was always very cheerful and friendly.

Sales

Stratstone BMW Leeds made my purchase effortless and I appreciate this as I now own two high end BMW cars and hold the brand in very high regard. I hope Stratstone BMW will carry this professionalism on throughout my ownership.

Sales

It was very easy

Sales

Great quick process

Sales

Great experience

Sales

A completely safe environment in the current climate. Staff considerate and aware

Sales

The sales executive was very helpful.

Sales

Quick and easy paperwork explained.

Sales

Very good experience, no stress, things kept simple.