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As soon as I handed over my keys it was explained to me how long the service would take. I was then offered a drink and somewhere comfortable to sit.
Fully met all expectations of the required reason for bringing my car in
Good Customer Service
Really good experience
Extremely satisfied with the service, very friendly staff and quick and efficient service!
Kept fully informed and an excellent job carried out.
The Experience was easy and simple to complete ,the staff really helped with our needs.
Katie & Amber and the team were fast and efficient. Greeted by warm and friendly staff
The work needed on my car was done quickly and efficiently and was done free of charge under a goodwill arrangement.
Job completed without any hassle
Exceptional quality of service
The staff are always absolutely fabulous , polite and knowledgeable.
Investigated my issue, but unable to find anything wrong, but put any concerns at ease.
No issues, courtesy car ready and dealt with quickly
I had a problem getting a taxi and Hannah I think her name was went above and beyond the call of duty to help me in what was a frustrating situation I cant thank her enough she is an asset to Stratstone BMW
Professional and friendly service by all the staff
Firstly dropping off my keys for the work to be done on my car was quick and easy. Georgia and Rachael delt with me throughout the day and they were both very kind and friendly. They made me feel very comfortable.
Problem sorted immediately
I was told it didn't actually need a service
Great service as expected from a Main dealership.
Great courtesy car and service from the team
Excellent customer service
My car was immaculate after your service department had finished the service
As mentioned previously Nick (service manager) and Naseema (service) has make me feel at home straight away with the service they have provided to me
Quick efficient service. Service desk girls very knowledgeable .
Reasonable price, good service. Even cleaned the car for me.
overall an excellent experience but I thought communication was a bit slow at first but no worries all went well. I particularly enjoyed the final handover thought it was a nice touch thank you
Perfect service start to finish.
they gave me no reason to be anything but completely satisfied.
Simple, straightforward & felt valued
I was satisfied at all the stages of buying the car. I never felt stressed and I felt I was in safe hands with BMW.
The car was delayed but the dealership, particularly the sales lady, kept me updated at all time which showed personal attention and care
Brilliant service all round
Very smooth process, very pleased
Kept fully up to date by Steve.
Dealt with in a professional manor
Brilliant customer service.
a smooth hand over service
The sales process was low stress, didn't feel pressured. Sales staff wore masks and never stopped sanitising surfaces, as much as possible done online (e.g. Paying deposit), very reassuring to see during covid.
Well looked after Felt welxome
From ordering my car to delivery, the service was seamless, professional and friendly. I was frequently kept informed with updates on my order. I wouldn't hesitate using this BMW centre again and this is my second order to this dealer.
Despite the Covid problems, the sales staff were very helpful and attentive.
Very professional team at the Leeds Branch, the head of sales is an asset to BMW.
100% satisfied. The car was delivered early and Kim had all the paperwork ready to sign. Very welcoming all the staff are kind
Andy at Leeds was fantastic from start to finish
They went out of their way to accommodate my needs.
Incredible service and easy to communicate