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ABOUT STRATSTONE LEEDS.

Find out more about what we do and our team.

Latest News & Events

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The BMW Nineteen Event.

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Is your BMW Winter Ready?

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New year, New BMW. Exclusive Offers.

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Motability from £249 Advance Payment.

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW M Tour.

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Job Vacancies.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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Delivery Mileage/Ex-Demonstrator.

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BMW Help: Recalls

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A Fleet of Benefits.

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Head of Business.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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Rugby League Cares.

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The BMW 7 Series.

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0% Aftersales Finance.

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Motability- £249 Advance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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BMW M5 Preview.

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Dakota Deluxe.

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BMW i8 Roadster

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Black Event Extended.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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Charity Support.

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Churwell Lions.

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School Project.

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School Visit.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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It's Electric.

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Challenge Complete.

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Stop Press...Leons Challenge.

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Leon's fundraising for Winston's Wish.

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BMW GB Classic Car Club.

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Churwell Lions German Tour.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Give your BMW a liquid detox.

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THE BMW M140i.

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THE BMW 1 SERIES.

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Meet the team

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Simon Stolting

Head of Business

Jamie Lovatt

Head of Sales

Bob Fielding

BUSINESS DEVELOPMENT MANAGER

David Hannam

Service Leader

Steve Bickerton

Parts Leader

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

We did meet a lady from customer service Helen, she was very helpful and polite!!! Many thanks to her from George and Elena

Service

The communication is terrible, you can't speak to anyone, no updates on the work resulting in me having to leave my car over the weekend. I was asked to pay 240 contribution to the work, still have haven't received the invoice.

Service

Problems not rectified, requires a repeat visit Could not identify a rattle from the sunroof but did not contact me for further insights

Service

Whilst my car was with BMW Leeds, I found it very difficult to get hold of the service team and received little communication unless I chased them. I felt in the end the shuddering was not fully investigated and fear the solution was only a quick fix

Service

The handover team were very helpful and ready to help get me started in my new car.

Service

I was told I could pay a certain amount to have my brakes and discs resprayed to get rid of surface corrosion, I've onky had the car 9 months!!' I was also referred to as Mrs Krushell, that is my first married name and have married sincw! Disgusting!

Service

Disorganised and unresponsive service

Service

As above I've just bought my 2nd Msport 330D , this is the shadow edition with the 6 cylinder calipers, they've been screeching like metal on metal since I got it, after having it all day I was given the car back no solution just told it's normal!

Service

As stated in item 1.

Service

didn't even get offered a cup of coffee when I dropped the car off and also when I came to collect the car. - there was a customer with a dog in the showroom, it wasn't a guide dog. I'm not an animal lover, so don't want to sit in areas where dogs

Service

Car was supposed to be in for a 1 day service but ended up being in for 4 days. The loan car I was given during this time was filthy. When my car was returned it was cleaned but not to a particularly good standard.

Service

Can I not give 0 stars here? The Stratstone BMW in Leeds after sales service has been very poor, this is my second such experience with them, no improvements. The service report even mentions the wrong tyres. Very poor service desk people.

Service

Expensive, average service. £344 for an oil service is ridiculous. The car wasn't even clean when I got it back.

Service

As above, service was ok but the problem I have with the sound from the heating has comeback

Service

People at the centre were pleasant and polite and courtesy car was hassle free.

Service

After paying the £100+ cost for you to analyse the problem in my car I was told that the only solution was a replacement turbo at a cost of £2k+. A local garage repaired it for a fraction of the quoted cost

Service

Car returned and is working fine - but am still unsure what the problem was as have had differing diagnosis. All seems OK now though, so am happy.

Service

Only required a light bulb changing and the team managed to fit this in around existing commitments

Service

Not enough staff to deal with a very busy service department

Service

Rachel on the service desk handled my visit superbly. All work carried out with no issues and a wash & vac too!

Service

Due to the exceptional service from your staff member Jake Chaplin I've chosen to come back time and time again for previous services, The cost was a little more expensive than JCT600 but with an outstanding service throughout cost isn't always the m

Service

Great service overall just one thing can improve on, had to wait a while to book my car in when I needed to be back at work quickly.

Service

Efficient service centre with good friendly and helpful staff

Service

made two visits to leeds to find that required parts had not been ordered to complete the repair

Service

Good service

Service

Disappointing, last year I have booked my X1 3 times for problems with EGR valve or cooler. They was not able to identify the problem and sorted on time - first booking. I have waisted a lot of time and money.

Service

Dissatisfied with the booking process. Dissatisfied that I could not have it done at the weekend. Dissatisfied when I was told someone would ring me they didn’t. As a working individual I can’t do this in the week and was very annoyed at this.

Service

Satisfied with service

Service

Friendly, efficient and professional.

Service

Ashlee Hagan was very patient with us during the purchase process and was very informative with the finances involved. Handover experience by Simon Courtney was above and beyond. He's very passionate and knows what he's talking about.

Sales

Been promised the car for over two weeks with no call to say when the car will he delivered and still waiting

Sales

As previous was happy when we first visited the showroom to choose the car staff were very good left to decide without any pressure which I like. After that I had to do the chasing.

Sales

Based on this experience, which was our 3rd purchase, we did not feel like valued customers. Had to continually chase to find out what was happening in terms of buying the vehicle. Phone calls not returned, very unhappy.

Sales

Excellent service, knowledge and professionalism

Sales

Everything was excellent, only slight downfall was the infromation given prior to handover. Wasn't informed about putting plates on retention which delayed the process, however Ranjit and Simon (handover team) resolved the issue efficiently.

Sales

Ranjit Hothi was my contact thought the buying process, he was extremely professional, able to understand my needs and present a solution in a clear manner which wasn't pushy but informative.

Sales

My handover at the Stratstone, Leeds was with a young man named Jack. He was excellent. Explained the process of the handover, walked me through the electronics/media of the car. Outlined the BMW support services including the benefits of the service

Sales

Very satisfied

Sales

All easy and everythingvtaken care off

Sales

See answer to question one

Sales

The order not being correctly olaced and a lack of communication about the change from pre built to factory order. If it wasnt for the excellent customer service when collecting the vehicle. The score would have been lower.

Sales

The,Sales process was good and the salesman was outstanding. My car was supplied with the sat navigation software missing trying to arrange for this to be done after I had collected was frustrating as no one, wanted to know.

Sales

I've not received the car and have not received any information when I will.

Sales

Ranjit was very helpful

Sales

Went really smoothly. Sales staff werent too

Sales

Special mention to Simon and Kim.., I admit that I am not the easiest of customers and can be demanding... much better experience than Leeds Audi.. I feel valued at BMW with Simon...

Sales

Steve from the tech team was pleasant had lots knowledge great manner

Sales

Simon Stolting was fantastic all the way through the purchase of the new X5. I think we were negotiating for nearly 3 weeks before we made the decision to buy the BMW X5 over the new Porsche Cayenne.

Sales

I had around a hour wait on pick up, this could have been improved by having the final checks completed prior to my arrival, but as this is the only thing which could be improved in the whole process I’ve still given a 5

Sales

Love the brand, love the car , excellent service

Sales

Good service from everyone Everyone very approachable Handover team excellent especially Jack who did my handover

Sales

Same answer as question one.