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ABOUT STRATSTONE LEEDS.

Find out more about what we do and our team.

Latest News & Events

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Are you thinking about selling your BMW?

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JUST RELEASED: Immediate Delivery BMW stock list.

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New Car Offers - Exclusive to Stratstone BMW.

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Stratstone Leeds x Dakota

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Motability from £99 Advance Payment.

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BMW M Tour.

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Job Vacancies.

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BMW Help: Recalls

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A Fleet of Benefits.

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Head of Business.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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Rugby League Cares.

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The BMW 7 Series.

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0% Aftersales Finance.

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Motability- £249 Advance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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BMW M5 Preview.

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Dakota Deluxe.

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Black Event Extended.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Charity Support.

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Churwell Lions.

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School Project.

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School Visit.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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It's Electric.

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Challenge Complete.

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Stop Press...Leons Challenge.

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Leon's fundraising for Winston's Wish.

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BMW GB Classic Car Club.

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Churwell Lions German Tour.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Explore the dealership

Meet the team

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Jamie Lovatt

Head of Sales

Bob Fielding

BUSINESS DEVELOPMENT MANAGER

David Hannam

Service Leader

Steve Bickerton

Parts Leader

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good dealership support totally let down by BMW's response. Given the mileage on my car is 97k I will be taking all my repairs elsewhere. Despite being a loyal customer of 20 years+ and having several BMWs I am going to look at a C Class next time!

Service

Car was damaged

Service

Communication could have been better. Was called about brake fluid change. I informed caller that full service was due. Caller confirmed and arranged service. On arrival at garage informed full service had not been book.

Service

All went to plan.

Service

Minor frustrating issues, with teething problems, lack of communication between staff/ departments, poor phone service. Brought back by excellent service by sales manager and senior mechanic when frustrations explained.

Service

To be clear - I am satisfied with the warranty repair. However, the lack of Staff ownership of arrangements for the repair is unacceptable.

Service

Everything was carried to my satisfaction

Service

The service was completed on time I was kept informed The vehicle was washed and the collection service was fine

Service

See answer to question 1

Service

Given the outcome, I thought the level of customer care was fantastic. I was kept up to speed throughout the process which I appreciated.

Service

It was an easy and pleasant experience

Service

Kept me informed and work done on schedule. Nice experience in the showroom when collecting.

Service

The pick up of repaired vehicle was efficient and courteous, it's before this it all went wrong!

Service

Polite, friendly excellent sales team. Kept upto date throughout from ordering to delivery.

Service

I would come in again and now I will be looked after

Service

They didn't fix the problem.

Service

Every member of staff helpful, professional, polite and courteous and made me feel highly valued.

Service

There was only a minimal amount of staff who were prepared to go out of their way to solve your issues. The service and communication was poor, and the attitude of some of the staff is bad.

Service

Helen was very helpful

Service

After experiencing issues with a brand new vehicle the dealership dealt with my problem in a very satisfactory manner.

Service

There was a strong Wifi signal at Stratstone so I was able to work whilst I waited for my car to be MOT/serviced.

Service

Not without some minor hitches but overall a good experience.

Service

Rachel Wainwright and Mishelle always ensure a first class service!

Service

No problems with your service. Friendly, very efficient.

Service

When you unplug a dash cam, reconnect it before handing the car back. I've had mine disconnected on the last 2 visits. I understand the reason why, but you should reconnect them. They're a safe device after all.

Service

Georgie was very friendly and helpful. She did everything to ensure I was getting a good price and good service.

Service

Superb service as always from the whole team. Helen and Ed were a joy to deal with. I really appreciate their help

Service

Still not received part after approx 1 month, was supposed to contact me re a replacement vehicle

Service

Much better service than the Newcastle branch. Would like to be kept more informed during diagnosis of the fault

Service

Cannot fault it. Top customer service always.

Service

It took so long for them to fix the sensors which turned out to be a disconnect and reconnect job and then didn't valet the car as they said they would

Service

Carried out recall at same time no need to rebook

Service

Prompt and efficient.

Service

Everything was exactly as I expected

Service

Helen in services was very helpful and understanding. She tried her best to get the best possible option / deal for me. My car had to be kept in garage for longer than expected so she arranged a courtesy car for me. I would have struggled without it.

Service

Michael hart was good but Ranjit the manager will go above and beyond. He is the foundation to BMW stratstone leeds success.

Service

I was abroad at the time of the work being done, but Strastone, and especially Mischelle kept me informed all along the way, ensuring my car was ready when I returned.

Service

Fully satisfied kept in the loop at all times

Service

Everyone was really helpful & friendly, the customer experience has certainly been streamlined. Only thing to say, there was around a £20 pound price difference for the same tyres bought the week previously at Harrogate, it was matched but found odd

Service

Helen was great and very knowlegable

Service

Great attentive service from Michelle and Derek

Service

Service are good, car ready at agreed time, only issue with the new location where it takes a very long time to get to, not convenient to people working in town

Service

Did not book in for a repair I just turned up and they found me a slot straight away Amazing job

Service

Overall excellent Cannot complain

Service

My request is handled very quickly

Service

Helen was a star. Originally we were told there were no courtesy cars available. Upon joking about lending me the new Z4 outside, that's EXACTLY what I got. We were in tears of happiness as they're one of our favourite cars. Cannot thank Helen enough

Service

The service was great on previous visits, but during this visit the service received was very poor. For details read the responses to the other questions.

Service

Excellent test drive with a knowledgeable employee.

Service

The service was very good but the communication needs to be improved. My car was not ready due to the parts having to be sent away for and then further time added. As I was home, this was. Not a real problem, but could have been, had I been at work.

Service

Went well

Service

Senior service technician was really helpful

Service

Very helpful staff

Service

service engineer said its and old car it happens ,seat mat sensor passenger side.

Service

While you wait m.o.t. service worked perfectly.

Service

Fairly satisfied, could be improved due to the fact that I would have been charged more money than if I booked my service on the internet (BMW website). Luckily I check these sort of things and managed to pay the lower price.

Service

i will not be using BMW to service my car again as an ex mechanic, the tyre pressures were not checked and £444 is ridiculous for an oil change waited for car taken in at 8.10am and ready for 9.45am including wash/valet which I had to finish later

Service

Excellent on the day - the only problem is the time one has to wait to get routine service work done

Service

There's always room for improvement! The coffee machine was broken and there are no suitable electrical sockets for those working while waiting.

Service

Done on time. Little waiting time at service desk.

Service

The whole experience has been nothing other than a complete nightmare!

Sales

the delivery was a really special moment - loved the way the car was revealed

Sales

Completely satisfied with my purchase due to experienced & friendly staff & delivery was on time.

Sales

Everyone we dealt with from start to finish exceeded our expectations.

Sales

Enjoyed all aspects of getting the car

Sales

The service I received from Stratstone BMW Leeds was first class. I was made to feel valued as a customer and both Helen Robertson & Jack Lawley were brilliant. Many thanks to you both for going over and above for an enjoyable smooth handover.

Sales

Great service from Michael hart

Sales

The exchange of vehicles went wiithout a problem

Sales

Perfect transaction

Sales

only slight disappointment the display key wasn't available when I collected my new car. It was sent on by post, so don't really know how to use it as it couldn't be explained on the day. IE how do your charge the key ? And its features.

Sales

Only negative was the late finance payment in my car. The staff at Leeds were fantastic

Sales

We were very satisfied. The only small let down was time, it took such a long time. A lot of hanging about. You can only drink so much coffee. But the hand over was excellent & service from the team was very good.

Sales

No fuss very professional

Sales

Its excellent to drive and feels luxurious

Sales

See above, disappointed with BMW

Sales

Was completely at ease as the staff made me feel welcome and comfortable

Sales

Very good throughout

Sales

Great sales team

Sales

Great service all round from Kimberley, Jack and Rob.

Sales

The purchase went well, John was a good guy to deal with, sold me what I wanted, just a few things still outstanding but it all seems in hand, the car had a scratch on the bonnet that wasn't repaired before handover, nor was protect X applied.

Sales

Kimberley was welcoming and helped me make an informed decision. The handover was also well arranged a smooth

Sales

Nice friendly staff & a smooth hand over

Sales

Everything was perfect, kept up to date. Catered to my needs and finances.

Sales

Very efficient no wasted time.

Sales

Not given correct paperwork when ordering vehicle. Told vehicle would be ready for 2nd September but was not ready until 16th September. Provided with no updates (unless I made contact to request them) on status of vehicle. There is lots more!

Sales

The staff made it so easy and I had no problems at all. So easy to buy a car with no problems.

Sales

Swift communication, friendly and helpful staff

Sales

Happy with my car

Sales

Really friendly staff, informative and efficient.

Sales

Everything ran smoothly from start to finish.

Sales

on the whole, very satisfied, but there were a couple of issues on pick up which were annoying more than anything else - wrong number plates fitted, and not all fuel provided as promised; both resolved quickly and without question

Sales

I had a very good experience with Strastone BMW leeds. This starts from sales department With Tom and Ranjit. They have kept their promise in terms of my deal.It was a smooth process of handover in place as I have advised in advance what needs doing.

Sales

The salesman, the sales team and the handover team were very professional and the service was excellent throughout. A very enjoyable experience.

Sales

Sales need to improve and think about how their customers are handled.

Sales

The car is excellent but still waiting for the nav code been told on a regular basis it has been requested but still not recieved it surly this should of been resolved before delivery!!!!!

Sales

Both Jack and Shania provided an excellent service, ensuring that the order of the car and all respective paperwork was accurate and in order, this reflective in their concern for my happiness with purchase. Both viable assets to the business

Sales

Amazing experience throughout. All staff were fully experienced in what they were doing and made me feel amazing.

Sales

Love my new car

Sales

The team were helpful but inexperienced with selling this type of luxury car. They need to greatly improve the service and overall experience.