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We did meet a lady from customer service Helen, she was very helpful and polite!!! Many thanks to her from George and Elena
The communication is terrible, you can't speak to anyone, no updates on the work resulting in me having to leave my car over the weekend. I was asked to pay 240 contribution to the work, still have haven't received the invoice.
Problems not rectified, requires a repeat visit Could not identify a rattle from the sunroof but did not contact me for further insights
Whilst my car was with BMW Leeds, I found it very difficult to get hold of the service team and received little communication unless I chased them. I felt in the end the shuddering was not fully investigated and fear the solution was only a quick fix
The handover team were very helpful and ready to help get me started in my new car.
I was told I could pay a certain amount to have my brakes and discs resprayed to get rid of surface corrosion, I've onky had the car 9 months!!' I was also referred to as Mrs Krushell, that is my first married name and have married sincw! Disgusting!
Disorganised and unresponsive service
As above I've just bought my 2nd Msport 330D , this is the shadow edition with the 6 cylinder calipers, they've been screeching like metal on metal since I got it, after having it all day I was given the car back no solution just told it's normal!
As stated in item 1.
didn't even get offered a cup of coffee when I dropped the car off and also when I came to collect the car. - there was a customer with a dog in the showroom, it wasn't a guide dog. I'm not an animal lover, so don't want to sit in areas where dogs
Car was supposed to be in for a 1 day service but ended up being in for 4 days. The loan car I was given during this time was filthy. When my car was returned it was cleaned but not to a particularly good standard.
Can I not give 0 stars here? The Stratstone BMW in Leeds after sales service has been very poor, this is my second such experience with them, no improvements. The service report even mentions the wrong tyres. Very poor service desk people.
Expensive, average service. £344 for an oil service is ridiculous. The car wasn't even clean when I got it back.
As above, service was ok but the problem I have with the sound from the heating has comeback
People at the centre were pleasant and polite and courtesy car was hassle free.
After paying the £100+ cost for you to analyse the problem in my car I was told that the only solution was a replacement turbo at a cost of £2k+. A local garage repaired it for a fraction of the quoted cost
Car returned and is working fine - but am still unsure what the problem was as have had differing diagnosis. All seems OK now though, so am happy.
Only required a light bulb changing and the team managed to fit this in around existing commitments
Not enough staff to deal with a very busy service department
Rachel on the service desk handled my visit superbly. All work carried out with no issues and a wash & vac too!
Due to the exceptional service from your staff member Jake Chaplin I've chosen to come back time and time again for previous services, The cost was a little more expensive than JCT600 but with an outstanding service throughout cost isn't always the m
Great service overall just one thing can improve on, had to wait a while to book my car in when I needed to be back at work quickly.
Efficient service centre with good friendly and helpful staff
made two visits to leeds to find that required parts had not been ordered to complete the repair
Disappointing, last year I have booked my X1 3 times for problems with EGR valve or cooler. They was not able to identify the problem and sorted on time - first booking. I have waisted a lot of time and money.
Dissatisfied with the booking process. Dissatisfied that I could not have it done at the weekend. Dissatisfied when I was told someone would ring me they didnt. As a working individual I cant do this in the week and was very annoyed at this.
Satisfied with service
Friendly, efficient and professional.
Ashlee Hagan was very patient with us during the purchase process and was very informative with the finances involved. Handover experience by Simon Courtney was above and beyond. He's very passionate and knows what he's talking about.
Been promised the car for over two weeks with no call to say when the car will he delivered and still waiting
As previous was happy when we first visited the showroom to choose the car staff were very good left to decide without any pressure which I like. After that I had to do the chasing.
Based on this experience, which was our 3rd purchase, we did not feel like valued customers. Had to continually chase to find out what was happening in terms of buying the vehicle. Phone calls not returned, very unhappy.
Excellent service, knowledge and professionalism
Everything was excellent, only slight downfall was the infromation given prior to handover. Wasn't informed about putting plates on retention which delayed the process, however Ranjit and Simon (handover team) resolved the issue efficiently.
Ranjit Hothi was my contact thought the buying process, he was extremely professional, able to understand my needs and present a solution in a clear manner which wasn't pushy but informative.
My handover at the Stratstone, Leeds was with a young man named Jack. He was excellent. Explained the process of the handover, walked me through the electronics/media of the car. Outlined the BMW support services including the benefits of the service
All easy and everythingvtaken care off
See answer to question one
The order not being correctly olaced and a lack of communication about the change from pre built to factory order. If it wasnt for the excellent customer service when collecting the vehicle. The score would have been lower.
The,Sales process was good and the salesman was outstanding. My car was supplied with the sat navigation software missing trying to arrange for this to be done after I had collected was frustrating as no one, wanted to know.
I've not received the car and have not received any information when I will.
Ranjit was very helpful
Went really smoothly. Sales staff werent too
Special mention to Simon and Kim.., I admit that I am not the easiest of customers and can be demanding... much better experience than Leeds Audi.. I feel valued at BMW with Simon...
Steve from the tech team was pleasant had lots knowledge great manner
Simon Stolting was fantastic all the way through the purchase of the new X5. I think we were negotiating for nearly 3 weeks before we made the decision to buy the BMW X5 over the new Porsche Cayenne.
I had around a hour wait on pick up, this could have been improved by having the final checks completed prior to my arrival, but as this is the only thing which could be improved in the whole process Ive still given a 5
Love the brand, love the car , excellent service
Good service from everyone Everyone very approachable Handover team excellent especially Jack who did my handover
Same answer as question one.