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Good dealership support totally let down by BMW's response. Given the mileage on my car is 97k I will be taking all my repairs elsewhere. Despite being a loyal customer of 20 years+ and having several BMWs I am going to look at a C Class next time!
Car was damaged
Communication could have been better. Was called about brake fluid change. I informed caller that full service was due. Caller confirmed and arranged service. On arrival at garage informed full service had not been book.
All went to plan.
Minor frustrating issues, with teething problems, lack of communication between staff/ departments, poor phone service. Brought back by excellent service by sales manager and senior mechanic when frustrations explained.
To be clear - I am satisfied with the warranty repair. However, the lack of Staff ownership of arrangements for the repair is unacceptable.
Everything was carried to my satisfaction
The service was completed on time I was kept informed The vehicle was washed and the collection service was fine
See answer to question 1
Given the outcome, I thought the level of customer care was fantastic. I was kept up to speed throughout the process which I appreciated.
It was an easy and pleasant experience
Kept me informed and work done on schedule. Nice experience in the showroom when collecting.
The pick up of repaired vehicle was efficient and courteous, it's before this it all went wrong!
Polite, friendly excellent sales team. Kept upto date throughout from ordering to delivery.
I would come in again and now I will be looked after
They didn't fix the problem.
Every member of staff helpful, professional, polite and courteous and made me feel highly valued.
There was only a minimal amount of staff who were prepared to go out of their way to solve your issues. The service and communication was poor, and the attitude of some of the staff is bad.
Helen was very helpful
After experiencing issues with a brand new vehicle the dealership dealt with my problem in a very satisfactory manner.
There was a strong Wifi signal at Stratstone so I was able to work whilst I waited for my car to be MOT/serviced.
Not without some minor hitches but overall a good experience.
Rachel Wainwright and Mishelle always ensure a first class service!
No problems with your service. Friendly, very efficient.
When you unplug a dash cam, reconnect it before handing the car back. I've had mine disconnected on the last 2 visits. I understand the reason why, but you should reconnect them. They're a safe device after all.
Georgie was very friendly and helpful. She did everything to ensure I was getting a good price and good service.
Superb service as always from the whole team. Helen and Ed were a joy to deal with. I really appreciate their help
Still not received part after approx 1 month, was supposed to contact me re a replacement vehicle
Much better service than the Newcastle branch. Would like to be kept more informed during diagnosis of the fault
Cannot fault it. Top customer service always.
It took so long for them to fix the sensors which turned out to be a disconnect and reconnect job and then didn't valet the car as they said they would
Carried out recall at same time no need to rebook
Prompt and efficient.
Everything was exactly as I expected
Helen in services was very helpful and understanding. She tried her best to get the best possible option / deal for me. My car had to be kept in garage for longer than expected so she arranged a courtesy car for me. I would have struggled without it.
Michael hart was good but Ranjit the manager will go above and beyond. He is the foundation to BMW stratstone leeds success.
I was abroad at the time of the work being done, but Strastone, and especially Mischelle kept me informed all along the way, ensuring my car was ready when I returned.
Fully satisfied kept in the loop at all times
Everyone was really helpful & friendly, the customer experience has certainly been streamlined. Only thing to say, there was around a £20 pound price difference for the same tyres bought the week previously at Harrogate, it was matched but found odd
Helen was great and very knowlegable
Great attentive service from Michelle and Derek
Service are good, car ready at agreed time, only issue with the new location where it takes a very long time to get to, not convenient to people working in town
Did not book in for a repair I just turned up and they found me a slot straight away Amazing job
Overall excellent Cannot complain
My request is handled very quickly
Helen was a star. Originally we were told there were no courtesy cars available. Upon joking about lending me the new Z4 outside, that's EXACTLY what I got. We were in tears of happiness as they're one of our favourite cars. Cannot thank Helen enough
The service was great on previous visits, but during this visit the service received was very poor. For details read the responses to the other questions.
Excellent test drive with a knowledgeable employee.
The service was very good but the communication needs to be improved. My car was not ready due to the parts having to be sent away for and then further time added. As I was home, this was. Not a real problem, but could have been, had I been at work.
Senior service technician was really helpful
Very helpful staff
service engineer said its and old car it happens ,seat mat sensor passenger side.
While you wait m.o.t. service worked perfectly.
Fairly satisfied, could be improved due to the fact that I would have been charged more money than if I booked my service on the internet (BMW website). Luckily I check these sort of things and managed to pay the lower price.
i will not be using BMW to service my car again as an ex mechanic, the tyre pressures were not checked and £444 is ridiculous for an oil change waited for car taken in at 8.10am and ready for 9.45am including wash/valet which I had to finish later
Excellent on the day - the only problem is the time one has to wait to get routine service work done
There's always room for improvement! The coffee machine was broken and there are no suitable electrical sockets for those working while waiting.
Done on time. Little waiting time at service desk.
The whole experience has been nothing other than a complete nightmare!
the delivery was a really special moment - loved the way the car was revealed
Completely satisfied with my purchase due to experienced & friendly staff & delivery was on time.
Everyone we dealt with from start to finish exceeded our expectations.
Enjoyed all aspects of getting the car
The service I received from Stratstone BMW Leeds was first class. I was made to feel valued as a customer and both Helen Robertson & Jack Lawley were brilliant. Many thanks to you both for going over and above for an enjoyable smooth handover.
Great service from Michael hart
The exchange of vehicles went wiithout a problem
only slight disappointment the display key wasn't available when I collected my new car. It was sent on by post, so don't really know how to use it as it couldn't be explained on the day. IE how do your charge the key ? And its features.
Only negative was the late finance payment in my car. The staff at Leeds were fantastic
We were very satisfied. The only small let down was time, it took such a long time. A lot of hanging about. You can only drink so much coffee. But the hand over was excellent & service from the team was very good.
No fuss very professional
Its excellent to drive and feels luxurious
See above, disappointed with BMW
Was completely at ease as the staff made me feel welcome and comfortable
Very good throughout
Great sales team
Great service all round from Kimberley, Jack and Rob.
The purchase went well, John was a good guy to deal with, sold me what I wanted, just a few things still outstanding but it all seems in hand, the car had a scratch on the bonnet that wasn't repaired before handover, nor was protect X applied.
Kimberley was welcoming and helped me make an informed decision. The handover was also well arranged a smooth
Nice friendly staff & a smooth hand over
Everything was perfect, kept up to date. Catered to my needs and finances.
Very efficient no wasted time.
Not given correct paperwork when ordering vehicle. Told vehicle would be ready for 2nd September but was not ready until 16th September. Provided with no updates (unless I made contact to request them) on status of vehicle. There is lots more!
The staff made it so easy and I had no problems at all. So easy to buy a car with no problems.
Swift communication, friendly and helpful staff
Happy with my car
Really friendly staff, informative and efficient.
Everything ran smoothly from start to finish.
on the whole, very satisfied, but there were a couple of issues on pick up which were annoying more than anything else - wrong number plates fitted, and not all fuel provided as promised; both resolved quickly and without question
I had a very good experience with Strastone BMW leeds. This starts from sales department With Tom and Ranjit. They have kept their promise in terms of my deal.It was a smooth process of handover in place as I have advised in advance what needs doing.
The salesman, the sales team and the handover team were very professional and the service was excellent throughout. A very enjoyable experience.
Sales need to improve and think about how their customers are handled.
The car is excellent but still waiting for the nav code been told on a regular basis it has been requested but still not recieved it surly this should of been resolved before delivery!!!!!
Both Jack and Shania provided an excellent service, ensuring that the order of the car and all respective paperwork was accurate and in order, this reflective in their concern for my happiness with purchase. Both viable assets to the business
Amazing experience throughout. All staff were fully experienced in what they were doing and made me feel amazing.
Love my new car
The team were helpful but inexperienced with selling this type of luxury car. They need to greatly improve the service and overall experience.