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9am to 4PM with no call telling me they hadn't completed what it actually went in for. In fact BMW had the car the whole day to carry out a health check and an update. Had to re book in the new year and leave the car again.
I was not told how long will the wait be, the car was not washed in the end (the service manager asked if I want it washed and I said yes) and the problem with BMW Connect was not fixed although the dealership has been aware of the problem from day 1
I was told my car would be ready in 2 hours but it was actually 3 hours and as it was only a routine Service with an oil change, I don't know why it took so long?
Service adviser was excellent, impeccable service!!
Every. Aspect was say
Staff always look after me.
There are some minor changes that can be made to the pick up process at the end of the day, but other than that it was fantastic.
I am very pleased & happy with the service of my car.
Good and on time
The personnel is proactive.
it took 2 visits to sort out a rattle that was very apparent. After the fist visit it was clear it hadn't been test driven or it would have been noticed. Had to go back a second time and go out with a tech.
First class service from start to finish.
It has taken me 3 trips to BMW to attempt to resolve my issue. It is still outstanding. I have my car booked in again tomorrow.
Excellent service and everything carried out as requested.
Being a new customer (previously from Kent) I experienced a warm & friendly welcome, efficient transfer of my winter wheels held in store nationally, and good technical service and know-how regarding servicing, parts, and car details
I had to contact you to get confirmation on the date for picking up the new car. When we did collect it however the process was good and we felt like valued customers
I like the environment ,I was booked in for a test drive the reception was warm and welcoming. The sales specialist (Kim) was very relaxed I did not feel under any pressure I got the impression she was someone who could read her clients well.
Main two grumbles were the driver of the shuttle service went missing and meant we had to wait over 45mins when we were told 5-10mins (we could have walked it quicker). The other was my car was given back to me dirty and unclean.
Naseema from a customer service perspective was fantastic and the only shining light in regards to my experience from BMW Stratstone
I was waiting for my car told it would be ready washed and vacuumed but it wasn't. I wasn't updated and had to keep asking the staff I then asked for my car whether the cleaning had been done or not as I was going to be late. No handover of car
With travelling from liverpool I needed a courtesy car and all was ready for me when arriving first time round.
Service was very friendly and the feedback I received whilst my vehicle was undergoing it's diagnostic and repairs was really good, especially the video walkaround of the car.
I have a few bad experiences. I had to take my 1 series to Williams in Rochdale who took only 3 days to sort out the problem and also gave me a loan car. I also paid a £500 deposit for a car that didn't exist!
Loses a star due to your unfavourable (for me) geographical location.
not a vet good service
Bad experience,4 different sales person dealt my quarry from paper work to handover my car. All 4 time there was miscommunication between each other, I had to sign paperwork Twice. Asking me to give 5 star rating to get freebies, won't recommend.
Took my car in to check a clutch problem, also oil issue.. Katie in servicing was very professional, friendly and helpful in informing me of the steps taken and steps to be taken to resolve my problem. A credit to the organisation.
From walking in to walking out the greeting staff and service desk were brilliant.
The service provides a good level of progress. However it does not speed up the problem, only provides me with updates. I am having to plan work/pleasure commitments around when my BMW may/may not be ready.
The whole reason I bought a car from BMW is because I didn't think I would have constant issues.
I was very well looked after and everything was explained to me very well. However, certain servicing and repair works are quite expensive and it's something I'm going to have to consider whether I can afford to continue with in future.
Again excellent service
No issues simple problem simple remedy
Quick and efficient
The job was done quickly and correctly without any fuss.
Almost completely satisfied but was asked to make a £114 contribution towards Labour despite the car being under used warranty.
Professional friendly service and fixed issue under warranty. Car was returned cleaned. Also identified other issues with the car at no extra cost. Left my phone in the chauffeur car and it was returned to me immediately by the driver which was great
Good dealership support totally let down by BMW's response. Given the mileage on my car is 97k I will be taking all my repairs elsewhere. Despite being a loyal customer of 20 years+ and having several BMWs I am going to look at a C Class next time!
Car was damaged
Communication could have been better. Was called about brake fluid change. I informed caller that full service was due. Caller confirmed and arranged service. On arrival at garage informed full service had not been book.
Minor frustrating issues, with teething problems, lack of communication between staff/ departments, poor phone service. Brought back by excellent service by sales manager and senior mechanic when frustrations explained.
All went to plan.
To be clear - I am satisfied with the warranty repair. However, the lack of Staff ownership of arrangements for the repair is unacceptable.
Everything was carried to my satisfaction
The service was completed on time I was kept informed The vehicle was washed and the collection service was fine
See answer to question 1
Given the outcome, I thought the level of customer care was fantastic. I was kept up to speed throughout the process which I appreciated.
It was an easy and pleasant experience
Information given was clear and concise, delivery dates etc all accurate
I would have liked to have been kept up to date more with a collection date but was able to get that from the sales team after asking
great staff, nice place.
I have no complaints about my treatment or the service I received v happy
Well looked aftet
Handover was excellent
As indicated above polite and welcoming reception , really terrific I Kimberley and a credit to Simon who givers them the confidence to perform at the top level
Professional throughout from Kim and Robbie
I thought eighteen weeks a long time to wait for delivery,endless excuses that l could not believe from startstone,polite handover member.
I was kept up to date and am really happy with the car.
The whole process start to finish was quick and simple, I was kept informed throughout and I was over the moon when collecting my new car
Had a few issues at start but then got great service ????
My expectations were met, Salesman made me and my family feel at ease despite it being a Sunday. Micheal Heart went out of his way to facilitate us and ensured I got the best deal feasible for me.
Brilliant from start to finish.
Smooth service - as above answers Jack Lawley was great as a handover contact, he was in regular communication and gave the full experience expected when purchasing a new vehicle -thanks Jack!
Terrible, awful service by Stratstone Leeds.Shocking!!! New head of business, David, went the extra mile to sort things out and put things right. Picked up the car with no private plate, no gap insurance sorted, no navigation installed,...
The whole experience has been nothing other than a complete nightmare!
the delivery was a really special moment - loved the way the car was revealed
Completely satisfied with my purchase due to experienced & friendly staff & delivery was on time.
Enjoyed all aspects of getting the car
Everyone we dealt with from start to finish exceeded our expectations.
The service I received from Stratstone BMW Leeds was first class. I was made to feel valued as a customer and both Helen Robertson & Jack Lawley were brilliant. Many thanks to you both for going over and above for an enjoyable smooth handover.
Great service from Michael hart