Loading...

ABOUT STRATSTONE LEEDS.

Find out more about what we do and our team.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

David Garr

Head of Business

Ranjit Hothi

New Car Sales Leader

Richard Bradley

Used Car Sales Leader

Bob Fielding

BUSINESS DEVELOPMENT MANAGER

David Hannam

Service Leader

Steve Bickerton

Parts Leader

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

When we saw the courtesy car for the day was a M2 competition it was like can we swop it for the M1sport which was having the service will anyone notice !!!

Service

Sorted all my issues and provided invoices as requested

Service

Totally

Service

When I got to the dealership for my car to be serviced it turns out due to technical issues my booking was not on the system but the service person I met was able to fit my car in for a service. I really appreciated that as my car was overdue a serv

Service

very polite and welcoming receptionist made me feel so welcome and service team great.

Service

only in for MOT but all ran smoothly.

Service

Car ready on time and cleaned. Good communication.

Service

Easy to do business

Service

every thing was done on time with a courtesy car ready and waiting

Service

An appointment was made for me very quickly and everyone involved was very helpful

Service

My rating is based on my experience with the Service Advisor, Rachel Wood. Rachel always goes beyond my expectations providing an exceptional customer service experience.

Service

She deserves a pay rise :-)

Service

Simple process even with covid restrictions in place. High standard of customer service as always.

Service

Service service and they keep you informed of the progress. The service team are always on there A game

Service

Very professional & polite staff.

Service

The service is always good. They even cleaned my messy car

Service

The customer service I received was fantastic, I couldn't find any fault at all.

Service

Did what they said they would do - simple!

Service

The staff are always very friendly and helpful, especially Helen, she's always smiling and has a lovely persona.

Service

I was well treated and kept informed

Service

Great job one on time

Service

Very easy to arrange under the current circumstances caused by the Coronavirus.

Service

Service at Stratstone Leeds was excellent, keep us informed and carried out work required. Service department is excellent, although I could say the same about sales dept.

Service

Call day before option to wait for it to be done.

Service

Friendly efficient service

Service

Service was vastly improved compared to previous visit last year also for MOT / service. Courtesy car not available due to Covid19 at time of booking. Covid19 and social distancing measures at the BMW Centre were very well organised and implemented.

Service

Last time I was not happy with Stratstone at all but this time was a 180 degree turn. They were very helpful and informative. I even got a smart repair of my rear wheels that had curb rash, for free as a sign of goodwill.

Service

Efficient polite service

Service

Efficient service. Assessed there was a warranty claim so now waiting for a part for that to be completed.

Service

A completely safe environment in the current climate. Staff considerate and aware

Sales

The sales executive was very helpful.

Sales

Quick and easy paperwork explained.

Sales

Very good experience, no stress, things kept simple.

Sales

Under the sercumstances with the virus They made every effort to put all the full stops out , very well prepared,

Sales

Excellent service from start to finish

Sales

Robbie who took over my order was extremely helpful every step of the way

Sales

Despite the pandemic Matthew kept us updated and looked after us very well.

Sales

Very good customer service, responsive, flexible and fair to make sure I got the best pricing. Organised collection of the car very quickly to suit my needs.

Sales

Robbie Hogan had everything ready, adhered to social distancing etc. and was very professional. I was highly satisfied

Sales

The staff at Stratstone provided a very professional and personal service. Led by Ranjit Hothi, they ensured that my needs were appropriately met and provided timely information both proactively and when requested.

Sales

Despite covid, the centre made my pick up experience extremely pleasant

Sales

The BMW centre has just re-opened after Covid lockdown. The showroom was set up well with hand sanitisation and social distancing. The usual handover process wasn't possible but Kim and I chatted over key functions of the car. I was very happy