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ABOUT STRATSTONE LEEDS.

Find out more about what we do and our team.

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JUST RELEASED: Immediate Delivery BMW stock list.

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New Car Offers - Exclusive to Stratstone BMW.

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Stratstone Leeds x Dakota

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Motability from £99 Advance Payment.

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We Want Your BMW.

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW M Tour.

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Job Vacancies.

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BMW Five Star Club - For BMWs over 3yrs old.

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BMW Help: Recalls

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A Fleet of Benefits.

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Head of Business.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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Rugby League Cares.

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The BMW 7 Series.

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0% Aftersales Finance.

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Motability- £249 Advance.

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The new BMW i3.

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Current Offers.

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Exclusive Xmas Offers

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BMW M5 Preview.

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Dakota Deluxe.

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BMW i8 Roadster

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Black Event Extended.

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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Charity Support.

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Churwell Lions.

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School Project.

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School Visit.

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New BMW 5 Series.

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BMW Individual Colours.

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Technicians Wanted.

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It's Electric.

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Challenge Complete.

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Stop Press...Leons Challenge.

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Leon's fundraising for Winston's Wish.

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BMW GB Classic Car Club.

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Churwell Lions German Tour.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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BMW Summer Event

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Meet the team

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Simon Stolting

Head of Business

Jamie Lovatt

Head of Sales

Bob Fielding

BUSINESS DEVELOPMENT MANAGER

David Hannam

Service Leader

Steve Bickerton

Parts Leader

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Big showroom

Service

Very efficient

Service

See above They couldn't find my courtesy car so they gave me another which was filthy. Also when I collected the car I tried to ask a few questions and wasn't given any meaningful answers .

Service

3 weeks 3 days to fix a door latch

Service

Booked in for my chosen date - arrived and was given a lift to work and collected at the end of the day. I liked the video the technician did!

Service

I was kept waiting for 3 hours before my car was ready even though an appointment had been made.

Service

Happy

Service

I had to wait 55 minutes for someone to speak with me when I brought my car in. I have called back twice as advised if the issue wasn't fixed and on both occasions I was promised a phone call back but I am still waiting 11 days after my call.

Service

Difficult to get booked in and when I picked it up it hadn't been cleaned inside or out. I also asked for some new dust caps but they were not fitted either.

Service

My car has a fault; an intermittent squeaking noise either from the clutch or the handbrake. Did the service centre fix it? No. They recommended I use the "button" to apply the handbrake. My car does not even have a button; I have a manual handbrake!

Service

The staff are friendly and efficient. My experience of this garage is more positive than any other (non-BMW) garage I have used.

Service

Comfortable surroundings. Excellent refreshments

Service

The spoiler fitted has been removed and reworked 6 times now. Each time additional damage has been caused. There is too much to list here. Someone can call me.

Service

Unhelpful and do not care about their customers

Service

Booked change of wheels but on the day they were able to fit an impromptu service

Service

The staff were very polite and have my car ready when they said it would be

Service

Had to chase up if car was ready

Service

Car was not returned in the same state presets and seating position were not put back to how it was originally set

Service

Car repaired earlier than I expected and you managed to complete the repair next day.

Service

At BMW Harrogate they reset the clock for my next service incorrectly which lead me to make a unrequired visit to a great deal on inconvenience and the same thing has now happend at Leeds. This is because the teams are clearly far too busy.

Service

No takes accountability and ownership of an issue and as a result your just passed around on the phone as well when you turn up.

Service

Everything from dropping the car at the centre to picking it up was terrible. Then I discovered the service had been performed incompetently. I sent a letter to the Service Manager over two weeks ago who has chosen to ignore me.

Service

everything went ok , was n't contacted when the car was ready but it was done by the time told so all ok.

Service

I was quoted for unnecessary work. Having obtained a 2nd opinion I rang the repairs manager who said that they follow the BMW plans and that all parts are replaced and it is a case of longevity. The quote was over 3 times the amount I paid elsewhere

Service

Totally professional and friendly people

Service

I was booked in for a specific one hour slot to resolve an issue. After 50 minutes the car had not been moved from where I parked it. Finally left the dealership 90 minutes late. Having said that, the issue was satisfactorily resolved under warranty.

Service

Ed was fine but the rest of the staff don't seem to care. I emailed the Service Manager after the debacle I experienced and he didn't have the courtesy to respond. I waited 15 minutes when I went to pick the car up before anyone looked up.

Service

My car wasn't completed as quickly as I would have liked but I was kept informed & customer service was good

Service

From the purchase of the car with Simon Stolting to my handover with Simon the hand over guy, the whole purchase went smooth!

Service

As above

Service

Just the parking was incredible. Not one place to park.

Service

Communication was poor started off well but then got worse

Service

Not happy at all, if things don't change quickly I will be selling my X3 and never buying another BMW

Service

It took over 3 hours to complete the 1st service, the oil and filter changed had been completed the week before. The service indicator has not been reset and the car was not washed. I will now have to return for this to be completed

Service

Very approachable easy to deal with

Service

Not made to feel valued as a customer / made to feel as if sometimes personnel have more important things to do/ no magazines / papers in customer area

Service

No one turned up to service my car, no booking record on the system when the appointment was made online.

Service

Very friendly people who all look after you whilst buying your new car.

Sales

Some slight issues around cost, which slowed things down and it therefore took a little longer than expected. Other than that, great.

Sales

The car is perfect exactly as described and the sales team have been spot on

Sales

Stratstone in Leeds is the best BMW service centre I have been to. It is a fantastic new building and has that classy BMW feel.

Sales

extremely satisfied

Sales

Quality of the complete experience from start to finish. they always did that extra bit to make the experience standout. Even the little things, nothing seems too much trouble.

Sales

Kim has been superb from my very first contact. She helped throughout the buying experience and nothing was to much trouble for her. I was not making things easy but she put the time and effort in to ensure we had the perfect car. Outstanding service

Sales

Very good handover person that showed the car throughly and helped with any questions very inviting

Sales

Simply it was a no problem ,no pressure experience

Sales

Great experience, Joshua was really helpful and made the handover so relaxed but informative.

Sales

They have given me a good deal on a car, but the after sales support hasnt been great. i jumped between that many different team members it felt a little like a production line

Sales

Ranjit kept me up to date throughout the build process and answered my emails promptly, answering all my questions, no matter how minor. Jack set up the handover which went smoothly and I was (and still am!) delighted with my new car.

Sales

Great showroom. Great people

Sales

Gave good service (if a little frustrating trying to get a hold of the salesperson at times)..

Sales

I awarded 5 stars because I couldnt give 6 !! Amazing service end-to-end

Sales

I eventually purchased a Z4 which I am very pleased with.

Sales

Great friendly sales and handover team at Stratstone BMW Leeds. I would not hesitate purchasing my next car from here again or recommend friends and family.

Sales

The staff were very helpful at all times

Sales

Very satisfied from entering the Stratstone BMW the team who helped me with my purchase were friendly and professional from start to handing over the keys to my new vehicle purchase.

Sales

As above. Car great, deal great, loved being lead into a room for unveiling and handover. I just didn't feel very popular after the discovery of the mileage error.

Sales

All members of the dealership were very helpful and ensured the car was delivered to a high standard

Sales

the service was thorough and professional

Sales

As previously mentioned picking my new car up was an experience to remember. The way the staff treated me was outstanding. I have to say that I was excited to see my new car for the 1st time.

Sales

Please see section1. I was dealt with by Ashley and Jack who were both very knowledgeable and helpful with my purchase. Although I was told numerous times, if I give 5 stars I would get a goodie bag, this should be available to everyone, not a bribe

Sales

The Centre did me a great deal, and provided me with the exact car, colour and specification within 2 weeks, As it is a new model only launched a few weeks ago I had expected to have to wait and pay more for the car

Sales

BMW Leeds served up a great end to end journey of the purchase of the car Great clarity and comms - perfect

Sales

Great service!

Sales

Ranjit Hothi is a credit to your business. He is easy to deal with, very attentive and always available.

Sales

Very professional pleasant people to deal with

Sales

Very attentive throughout, nothing was too much.

Sales

As mentioned above Helen your sales lady who is brilliant got you a five however, your handover team got you a 1 hence being down the line

Sales

My experience was great. Once I knew what car and spec I wanted. They were able to source a prebuilt one that had not been registered within a day. I was then in a position to pick it up 2 weeks later.

Sales

Great car, great price and great service!