About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

3.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

206 ratings and 126 comments received in the last 90 days.

28 September 2025

Great service

26 September 2025

Extremely satisfied

24 September 2025

Brilliant, everything set up and explained when I bought the car and picked it up. Reassurance given for after sales support if anything needed

23 September 2025

William couldn't of done enough for me

23 September 2025

Very satisfied, Will was fantastic and was really helpful

20 September 2025

I received a good service as expected from a premium brand. I dealt with Hamish Stevenson and Zach Siddy, who went above and beyond and provided a good customer experience.

19 September 2025

Smooth process

17 September 2025

New car day was perfect, Charlie knows how to ensure the service matches the BMW brand.

16 September 2025

Very helpful staff, good communication.

15 September 2025

Satisfied with the service that was provided by Zach hence the 5 star rating but wouldn't say I was satisfied with the organisation of BMW as for such a large company you would expect the process to run smoothly.

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14 September 2025

Staff friendly, always checking if I've been seen to and if I wanted a drink etc.

14 September 2025

It was a fast and easy process and they're always a friendly team to deal with

14 September 2025

Fantastic customer service from Joao Da Silva Ferreira. Very helpful and fully explained all the features the car has got.

13 September 2025

Charlie was fantastic, went through all the options, felt at ease, really professional. Was very knowledgeable of the cars, specs and options.

10 September 2025

very satisfied. sales staff j p was very helpful with setting of the car apps, and explained car features very well, nothing was to much trouble.

09 September 2025

William is very knowledgeable professional and helpful

07 September 2025

Joao, Hamish and Charlie went above and beyond.

07 September 2025

Cannot give any thing better

07 September 2025

From point of contact to hand over.

04 September 2025

Nothing was too much trouble

01 September 2025

No issues with any aspect including Pick up, finance agreement etc

31 August 2025

No problems, was updated and everything went smoothly

30 August 2025

Helpful staff and everything done professionally and on timescale agreed.

28 August 2025

I was happy with the car

23 August 2025

Extremely satisfied, Helen gave us updates along the way, kept us informed and was always there to answer any emails or phone calls from myself who tends to worry alot in new situations. The car arrived quickly and we could not be happier.

22 August 2025

see previous answer

05 August 2025

Seamless

05 August 2025

Stuart looked after us very well. Went over various options and answered all our questions.

04 August 2025

Dealership was very busy, but once we were seen the handover process was quick and unpressured.

03 August 2025

BMW always provide a fabulous experience. The environment is superb. My husband is disabled & is using a wheelchair, staff members could not have helped more & did everything to make the experience comfortable . JP & Hari were particularly helpful.

03 August 2025

Seamless process, Curtis was a breeze to deal with. Contacted me to ask if I was interested in taking delivery of a stock car, rather than the car I'd placed an order for. No pushy sales - he genuinely found me a car that was even better!!

01 August 2025

Delivery was delayed for 2 weeks due to a manufacturer recall on a brand new car

01 August 2025

Happy with the deal I got and also the quick handover when collecting my new car.

01 August 2025

Made to feel and ease Everything explained kept informed the whole time

29 July 2025

Everyone made the understanding of the car easy.

27 July 2025

Again it was Miles who made it easy

21 July 2025

Very knowledgable staff - able to answer all our questions and guide us through the buying process. Joao Da Silva Ferreira or (JP) was brilliant he kept us well informed and up to date during the process. JP gave the best handover we have ever had ??

17 July 2025

Happy with service

16 July 2025

Zach was very through and polite, gave a great service and listened to what I needed

11 July 2025

The process was smooth. There was a bit of back and forth confirming the right car but Zach kept me updated throughout and ended up with the perfect car!

11 July 2025

Excellent

09 July 2025

The delays were not due to the branch

06 July 2025

Helen was great throughout.

27 September 2025

Very satisfied.

27 September 2025

Not bothered about the customer at all

26 September 2025

Time scale rubbish. Can't get through to anybody as they don't answer the phone and the manger clearly just tells you what you want to hear

25 September 2025

Asked for my rear parking sensor to be looked at / fixed. Nothing was said when I collected the car so I assumed this had been done, yet seemingly it hasn't even been looked at.

25 September 2025

good friendly service met all my requirements

22 September 2025

Great experience with Casper I think praise is worth giving

21 September 2025

Messy mechanic and wrong pricing

19 September 2025

No apologies given. Just lots of almost 'made up' excuses. I felt pushed aside and almost neglected. Probably because my car was old? Or it was a re-call instead or a sale? Not sure. Poor service. Our next BMW will be from a different dealership.

18 September 2025

Not very welcoming.

16 September 2025

Great overall customer service.

See all reviews

16 September 2025

See above

15 September 2025

Basically for the reasons given on the previous question

15 September 2025

The service I received when bringing my car into the workshop at BMW Leeds stratstone on Friday the 5th September was really poor, my car was booked in for an MOT, 1 tyre change and front pads changing and I got my car back on the Monday

15 September 2025

as above comments, Staff were laughing and talking between themselves while I was stood waiting to be seen, ( They could all see that I was stood there waiting but carried on, I would expect far better service from a world wide company,

15 September 2025

Everything that was promised to be completed was even down to the wahing and vacuuming of the car (nice touch)

14 September 2025

I was assured that the work would be completed within 2 hrs or less so decided to wait in situ. 2hrs 45min later I drove home.

12 September 2025

as above

12 September 2025

Not satisfied

11 September 2025

Same as above.

11 September 2025

When the car was ready it still had the engine and oil light on so had to go back into the shop No wash and vac as asked Phone call nearly 2hrs after I picked up to say it's ready to collect, lady was surprised that I had the car already

11 September 2025

Straight forward and hassle free

10 September 2025

Service was ok, however the mechanic disengaged the auto breaking system which I didn't realise until I drove away.

08 September 2025

Very thorough, kept me updated and even valeted my car

06 September 2025

Dissatisfied Am disappointed it isn't the first time Iv experienced this kind of service From BMW Stratstone Leeds

06 September 2025

On another occasion, I paid £180 for a wheel alignment. At collection, I was assured that all the necessary adjustments had been carried out. A month later, when I noticed uneven tyre wear, I took the car to an independent garage, only to be told the

05 September 2025

Not happy at all, I feel the staff were rude. My car came for a break fluid change was told it be ready for collection the same day . When I finally got the call the next day I was disappointed in the service I received and lack of respect for my car

03 September 2025

As above

03 September 2025

Car took all day i got no updates and then went to collect at 5 cause no one answered my call when I rang only to have to wait another 20 minutes as no one served me and the first person who did forgot to get my keys. The service I received was bad

02 September 2025

I booked a month and half in advance for my service, this was cancelled less than 24 ours before.I could hear others being offered a car where as i was not. The service was delayed and I had to pick my car up the following day. Second occurance

01 September 2025

Very bad experience due to bmw will see if we get £350 as promised + a high turnover of staff Nathan & Kamal first class

01 September 2025

Extremely hard to contact. Long wait on site.

30 August 2025

5th time in to fix drivers seat, had in for two days and replaced the wrong part. Now have to wait for bmw to re approve the warranty repair and re book car in again

27 August 2025

Absolute rubbish,very poor service and communication.

26 August 2025

Full marks would have been achieved if not for the delay

26 August 2025

As above- great service.

21 August 2025

Same again

20 August 2025

Lack of visibility of staff to respond tk calls. On day of pick up queued to collect due to limited staff availability.

19 August 2025

Per answer above

19 August 2025

great communication.

17 August 2025

From booking the car in to picking it up, the service was absolutely fantastic! I was particularly impressed with the new service manager Paul. His attention to detail and care is a massive step up from when I've been before!

15 August 2025

No correspondence, no return of phone calls, no update of vehicle repair status, lying about road test being carried out, car damaged while with them, no contact since despite staff member informing me he would relay to manager.

13 August 2025

Customer service was great. Feedback was also quick. I have no complaints regards the servicing team at all.

13 August 2025

Couldn't get through to anyone when phoning for service update 20 mins wait without answer. when I rang to confirm loan car beforehand I was assured by whoever I spoke to that they'd

04 August 2025

The sevice guys were meant to fit two new bulbs but only did one. However the chap on the service desk sorted it out in 5 minutes.

01 August 2025

Lack of contact and couldn't get through on the phone

01 August 2025

Hari and Jacob truly excel at customer service, they're both outstanding assets to the company. Overall, the service was smooth, and I highly recommend BMW Leeds for their excellent customer care and attention to detail.

30 July 2025

Most certainly the young lady (Catlynn) did a full inspection of my vehicle and fitted rear brake pads gave me a very confident feeling of proffesionalism. For someone like me that is extremely important

29 July 2025

Car was requested to be cleaned as a complimentary service however this was not completed. Also a bit disappointed that I now have to bring the vehicle back for another service only days after being in the garage. The brakes now require attention.

28 July 2025

Humaira has been very helpful and I am grateful for this

28 July 2025

See above

27 July 2025

See above

27 July 2025

Same as above

27 July 2025

I returned to collect my car and all the displays and instrument panel was all over the place. I had to spend ages resetting modes, and displays and personal driving options to my original settings. Most annoying.

26 July 2025

Very helpful staff

26 July 2025

Good service. Disappointed that I've had to pay for spring replacements on a car that's done 26k miles. If the left, broken side was covered under warranty, and it's recommended to change both, the right side should have been covered too.

26 July 2025

Scratched my car while it was in BMW possession and didn't tell me until I saw it when I had a walk around my car when picking it up

25 July 2025

Lack of Customer Service Lack of Communication Lack of friendliness Lack of parking for service vehicles Limited interaction and interest in explaining what work was done on the customers car. A lot of

24 July 2025

Good experience although booked through the app then was contacted saying there was no appointments that day and rebooked for the following week and the car came back not cleaned as promised

23 July 2025

The vehicle was booked in for an airbag recall and I still haven't received the receipt. All I have received is a health check which stated I needed to spend £800. One of the feedback was a replacement tyre but they are new tyres!!

20 July 2025

No one to answer the phone No one to speak to when I went to pick up the car

19 July 2025

No communication and no call back , zero customer service

19 July 2025

Nothing to complain about

17 July 2025

Same as above

17 July 2025

customer service has been shockingly poor-disorganized, unprofessional, and downright rude. I expected much better from a BMW-affiliated garage.

15 July 2025

I paid for the brakes to be inspected and to be repaired. All I got was it maybe one of a few things but wanted me to pay for pads and discs that may not resolve the fault. Then to be expected to pay for another diagnostic investigation.

15 July 2025

As previous. Bit better at collection compared to drop-off, but well below the level expected from a main dealer.

15 July 2025

As above

15 July 2025

I have answered this in question 1

15 July 2025

Showroom staff were excellent, efficient, friendly and kind, 5 stars. However the service side were very poor. Communication virtually non existent, lost paperwork, promised calls not returned. 18 days for an A/C condenser replacement. 1 star.

15 July 2025

My expectations were not met in multiple areas: poor communication, unfulfilled service promises (battery replacement, vacuuming), lack of accountability, and overall unprofessional handling.

13 July 2025

Awful service. I dropped car in at 09:30, I asked to collect it at 16:30. It didn't move from the carpark into the workshop until 15:30. The car was not washed when I asked for the complementary car wash. Awful collection too

11 July 2025

See above

10 July 2025

Bad

09 July 2025

Everyone has been very polite

09 July 2025

Waited too long that vehicle didn't get a free wash, clean or vehicle inspection. Very disappointed

08 July 2025

I'd firstly like to say I am pleased with the service provided by Kacper, however overall the service dept messed me around with my service. I dropped my car at 8am and didn't get it back by 5 as agreed, massively inconveniencing me.

08 July 2025

Because I was satisfy with the service I got

07 July 2025

Whilst my dealings with the service advisor Humaira was very good- they areis completely let down by a lack of staff/attention to detail. The phone is answered infrequently, my car didn't get repaired due to staff being off and my keys were misplaced

07 July 2025

Very satisfied. I was well looked after and kept in the loop along the way of my service

06 July 2025

No communication from dropping my vehicle in, I was told it would 'probably' be ready by end of day. No callback without multiple chasing. Car held overnight with no courtesy call even the following morning when message left

05 July 2025

Did the job.

05 July 2025

See above

04 July 2025

It was good but not as good as Volvo. You need to work on front of house customer service considering how expensive it is to both buy and maintain a BMW

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