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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
336 ratings and 157 comments received in the last 90 days.
04 June 2025
Very satisfied, I gained more insight and had a clear idea what I was expecting. Best moment of my life being able to have this brand new car with the help of the BMW team, especially Kamal giving me the guidance of which car would be best.
03 June 2025
Everything was in good order when I arrived to collect the car
03 June 2025
Jack kept me informed and was patient despite some hiccups along the way. He ensured I had all the information I needed.
28 May 2025
Helen was very efficient and kept us updated
28 May 2025
Shuaib sales person was prompt and enthusiastic who completed all the sales procedures willingly with motivation. I was surprised how prompt he finalused all the sales processes so swiftly within short period of time
20 May 2025
The team at BMW pulled together so that I could collect my car on the day that suited me although Kamal was away on a training course. Jack Redmond managed the situation admirably and Jack Turner sorted out all the admin on the day most successfully.
15 May 2025
Very satisfied with how quickly our situation got resolved and dealt with leaving my father in law very happy with the car he got!
08 May 2025
As above
03 May 2025
Good turnaround Unfortunately car wasn't completed had to get car delivered to me next day But not a big issue
03 May 2025
11/10, Helen has been top class to work with, I haven't had to chase for updates and she's been quick to respond to any queries I've had. Expectations and ETA'S have definitely been met!
02 May 2025
Great service
01 May 2025
Miles was absolutely fantastic from the 1st time we walked into showroom just for a look .no pressure sales.answered all my questions and returned the following day to help build my order. From that moment Miles has kept me fully informed every step
29 April 2025
Everything went through on time and as agreed.
29 April 2025
Overall, I was very happy with my experience at the BMW Centre during the purchase and delivery of my new car. The process was smooth, and Helen Robertson was especially helpful - knowledgeable, responsive, and made sure all my questions were answere
28 April 2025
hi bmw stratstone leeds sales Ryan balmer so professional but yet so personal felt right at home talking to him nothing was a problem for him will deal with ryan in future.
27 April 2025
Miles Hemblett who handled my sales, was very friendly and professional in helping me make a decision to buy my new X3 from Stratsone. From start to my handover, Miles did not leave any of my queries unanswered. He is an asset to Stratstone Leeds.
23 April 2025
Same as answer to question 1
22 April 2025
Jos was excellent to deal with and nothing was a problem to him Thanks
20 April 2025
Friendly staff
15 April 2025
Kamal was an absolute legend from start to finish. Kept me updated and even came in on his day off to do the handover.
13 April 2025
Whilst there was a slight hitch with the delivery of our new car to the dealership, Haris the salesman went out of his way to put it right and left us feeling on a positive with the situation
12 April 2025
Super satisfied! Miles was fantastic and looked after me so well!
09 April 2025
We love the new car and felt we got a great overall deal with the purchase.
07 April 2025
It's an excellent dealership with a solid reputation! I had fun!
07 April 2025
Ryan was amazing making the process seamless, ensuring I was happy and kept up-to-date throughout.
03 April 2025
Kamal Choat was exceptional during the handover, by far the best handover I've had and I've had a lot of cars.
02 April 2025
Jos Hamlin was a pleasure to deal with
02 April 2025
Helen was most helpful
01 April 2025
Helen was very helpful and patient, she made it very easy for us.
01 April 2025
Too much paperwork to sign and not clear what I had to provide on the day (I was asked for a utility bill on the day)
01 April 2025
Everything during the purchase of my vehicle to the delivery was seamless with no issues. Joao assisted me with setting up profiles and showing me round my car to ensure I was ready to leave the showroom.
31 March 2025
So challenges at the start of the process, but these were overcome.
27 March 2025
A little more fanfare would have been appreciated picking up a brand new car. A nice reveal inside. It's a big day I feel like a bigger deal could be made about it. Felt like I was picking up any old second hand car not brand new made to order.
27 March 2025
There was an issue at vehicle handover relating to a delay in my payment appearing in the business bank account which meant we had to return to pick up the car after paying for it. I am happy the matter was dealt with fairly in the end
25 March 2025
From the first test drive day, to ordering my new car, until taking delivery it has been an absolute pleasure to deal with Kamal at BMW Leeds. My collection day was exceptional, the actual handover of my car in the handover bay was like a dream.
25 March 2025
Very satisfied as each step was explained well during purchase andbtge dealership allowed delivery time to integrate with our working arrangements.
25 March 2025
Very pleased with all the suggestions and delivery of our new car
24 March 2025
Both Jack and Ryan have been super helpful and have done everything that they said they would. I can not recommend them both enough.
24 March 2025
The process was easy and straightforward with my every need taken care of.
19 March 2025
Really satisfied
19 March 2025
Excellent service and impeccable knowledge from Haris Ashraf at Stratstone Leeds
18 March 2025
Ordering was easy and the car arrived quicker than anticipated.
18 March 2025
Great and detailed handover
08 June 2025
Good communication from start to finish. Efficient service throughout the process.
08 June 2025
The two resolved issues stated in my previous answer. I have spent a lot of money with this dealership so expect better service.
07 June 2025
Staff were very attentive
07 June 2025
No issues whatsoever
07 June 2025
Good service
06 June 2025
All good and as expected
04 June 2025
Every thing was done as asked
02 June 2025
Kept well informed of work required on my car and costs involved. Car was checked & was cleaned again before release. Thank you Hoomi at Service Desk.
01 June 2025
Car was scheduled to be in the garage for 1 day. Ended being there for 3 with no update apart from day 1 when I was told it would be ready the next day. It wasn't and nine thought it fit to inform me. I kept ringing incessantly with no response.
31 May 2025
Quick, helpful and accomodating!
30 May 2025
Diagnosed a major issue with car during health vheck
30 May 2025
First class service
29 May 2025
The only issue was the lack of communication as to when my car was ready to collect. I called 30 minutes prior to the service dept..closing to collect, however this was only a very minor point on a very busy day prior to a Bank Holiday
29 May 2025
Dealt with very promptly on arrival and finished in the time scale quoted.
24 May 2025
Poor customer service
23 May 2025
Very attentive
23 May 2025
Really good customer care and service. Sabrina at BMW Leeds, was amazing and really helpful in getting the issue with my car resolved in a speedy manor and with great communication as well over text and email and also when collecting my car.
22 May 2025
Adil within the service team was helpful and kept me informed of progress, in addition to being able to answer any questions that I had.
22 May 2025
CLEANED MY CAR TOO!
21 May 2025
Sabrina and Aadil
21 May 2025
Good experience Knowledgable staff
20 May 2025
Straight forwards process
19 May 2025
Everything seems to be sorted and work completed under Warranty
17 May 2025
Polite and customer friendly staff paying attention to the details to ensure I knew what was going to happen and when. Did what they said they would do.
16 May 2025
See all reasons above. Poor service levels left me disappointed.
15 May 2025
I am satisfied but I rang twice and no one rang me back even though they said they would. I then turned up an hour after the time my car should have been ready as I had a lift and they couldn't wait any longer/ the advisor said it was ready.
15 May 2025
Very happy and my car got hoovered and washed amazing job
13 May 2025
Friendly and effortless experience
12 May 2025
Still don't have my car back after 11 days, nobody rings you with updates and you can't get hold of anybody, when you do the only thing you get told is waiting for a technician to look at it!
11 May 2025
I was very happy with the service after the initial issue. This was sorted by Sabrina who was extremely professional and efficient. She kept me informed throughout about costs. Great customer service advisor. Also a mention for the mechanic Zac.
09 May 2025
Great service and care excellent job on my car
08 May 2025
No issues at all. All staff extremely helpful. We have experienced poor service in the past from BMW,several years ago, Our latest experience has restored our faith in the brand.
08 May 2025
Booked in for MOT, it passed without issue , very grateful to have the car washed too
07 May 2025
The service I received was fast and efficient.
07 May 2025
Jas was wonderful!
07 May 2025
They didn't even wash it
06 May 2025
As above
06 May 2025
Excellent news interpersonal skills
06 May 2025
The customer service received from Humi was second to none, so friendly and professional. I will definitely be dealing with Humi to book in my next service.
05 May 2025
As I remarked above I found the service experience satisfactory.
03 May 2025
Excellent
01 May 2025
Was told by service that if my car is left for more than 4 weeks at a time then i'll need to purchase a new battery at a cost of £300. I do leave my car for sometimes up to 8 weeks.
01 May 2025
The service work that was carried out was good and the service staff were very courteous and informative. My issue with the payments is the problem which left me feeling very annoyed.
01 May 2025
All the reasons given above. No updates given.
01 May 2025
The process up to the sales agreement and support afterwards has been fantastic. The response time and advice for any queries is very swift
29 April 2025
Sabrina who dealt with me was easy going and just amazing
27 April 2025
Booked a specific time, waited 50 minutes and when I checked was told the booking was an all day appointment. What's the point in booking a time? Second time I came in I asked for a call as soon as it was ready. I called at 17:00 to be told it's bee
26 April 2025
Nothing really to complain about but car wash and clean could be better, either don't offer it or do it properly
26 April 2025
They did everything they could to resolve issues with my car
25 April 2025
they figured i had nuts missing on my wheels ordered them without me asking for the following day. also very polite and professional
25 April 2025
BMW as a car is great but i believe the service providers lack the capabilities. They dont behave professionally when car given for servicing. All they care about is when car to be returned and how much it will cost. They dont bothered to check if ca
24 April 2025
excellent service
24 April 2025
Everything was made easy and very efficient.
23 April 2025
She was very attentive
17 April 2025
Team really good and also used parts desk and was able to find everything I needed.
17 April 2025
Very efficient service - completed when estimated.
16 April 2025
Work completed in a timely manner
16 April 2025
Took 12 weeks from booking to service. Update at 4pm that service could not occur that day. Then called at 5.15 to collect after I had already driven home. Car left unlocked and windows open through the night. Not cleaned and washer fluid not topped
16 April 2025
Would have given 5 star but didn't get a phone call to say my car was ready, when I turned up it was ready and parked up, but till didn't get a phone call.
15 April 2025
1st time I've used Stratstone Leeds there was no issues but I've previously used bmw Wakefield and I personally think there customer service is better so I'll be returning there I think stratstone Leeds is just too big and too busy
13 April 2025
Parking for service drop off full, had to leave it almost out on the street. More services carried out without seeking my authorisation. A lot of SMS and emails received as part of the process. Some were repeats of other messages.
13 April 2025
The people who served me we're just nice people who wanted to help you and make you comfortable
12 April 2025
Very professional and I got the service done without any hitches.
12 April 2025
It was good and quick but the only thing I was not happy with is the car was due for a service and they didnt let me know as soon as I brought the car back it gave the prompt message on the dash board they could have told me instead I had to rebook
11 April 2025
Got done what was needed which was a recall. Only contact I had during the day was to ask for approval to do £1500 of additional work. Money money money. Would have been nice to have been told when car was ready for collection.
10 April 2025
Poor service
09 April 2025
Simple and straightforward
08 April 2025
Very satisfied
08 April 2025
Customers service is poor. Dealing with customers request poor Pricing for frequent returning custom poor. Relaying information/updates poor
07 April 2025
Very well looked after and needs taken into account
06 April 2025
All staff very polite and helpful
04 April 2025
As above
04 April 2025
Repair was completed as expected however feel costs were very high.
03 April 2025
Excellent service from start to finish staff are excellent and nothing is too much trouble
02 April 2025
Very happy
02 April 2025
Jazz is a great person to deal with in service.
31 March 2025
As always, staff were very courteous and knowledgeable.
31 March 2025
The booking process was clear with friendly reminders at all stages of the process - the explanations from technicians were helpful and it was made clear to me on how my car was being looked after.
30 March 2025
The experience was poor from start to finish. The car wouldn't fit on the ramps.We told them to remove the skirts so the car would fit on the ramps and we wouldn't hold them liable for any damage, they refused. Did MOT at Mini but not the service.
29 March 2025
Poor service
29 March 2025
Very friendly staff
29 March 2025
Car valeting service was rather poor with sections not cleaned inside.
29 March 2025
People not returning calls from service dept. Many procedures but mediocre organisation. Not replying to emails.
28 March 2025
Nothing went wrong. Self service was ultra smooth and easy. Keys in, come back later, car is done. Nothing went wrong.
27 March 2025
Smooth process, good communication, no issues
26 March 2025
OK this time with Jas, and also Hari being excellent and helped me throughout.even refunding previous receipts which were not paid..
25 March 2025
Car maintained to a high level and an additional diagnostic was completed which was helpful.
25 March 2025
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25 March 2025
As mentioned above Leeds store needs to provide better customer experiences. Last year I received excellent customer service from Bella who no longer works in your Leeds store which is a shame and the mechanic last year was brilliant and friendly.
25 March 2025
Good friendly service
25 March 2025
Poor communication
25 March 2025
Quick diagnosis and a speedy repair
24 March 2025
I was very satisfied at BMW
24 March 2025
This is my second time getting my service done by BMW Leeds and have always been given a great experience, they kept me informed all the time.
23 March 2025
Sabina was amazing with customer service,she explain all details of the car and constant keeping me posted on parts and car been in workshop and works carried out. Also thanks to Sabina for putting app to my car make my life easy not to track service
23 March 2025
Very nice staff. Happy with car. Communication poor.
23 March 2025
It took longer than I was told so I was waiting for quite some time.
22 March 2025
Great communication and service
22 March 2025
Excellent
20 March 2025
Friendly service
20 March 2025
Friendly staff and easy to use self service drop off.
20 March 2025
Everything went well and smoothly and car was well cleaned
19 March 2025
Absolutely appalling from the manager right down to the people on the floor. Communication was dreadful, never will I set foot in that place again. Only when they got confirmation that someone was paying for the invoice they took an interest
19 March 2025
Accommodated warranty investigation into same day as service (previously separately booked)
17 March 2025
All work completed and car ready for collection by the agreed time. No costs additional to the estimate.
17 March 2025
Friendly service given by staff, especially Sabina
17 March 2025
Asked for 4 things to be done. Only 2 of the 4 was actually achieved.
16 March 2025
Brought car for diagnostics. Was then pressured and colleagues tried to push me to agree. Then told me car was unsafe. Took to independent bmw specialist who fixed the problem.
16 March 2025
Hummy was absolutely brilliant, very helpful, supportive and friendly. My only gripe is that it took over 6 hours.
16 March 2025
Great friendly service.
15 March 2025
Everything completed very satisfactory
15 March 2025
Excellent customer service
14 March 2025
Quick and efficient
04 June 2025
Very happy with the level of service provided by Jos was professional and went over and beyond.