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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
340 ratings and 152 comments received in the last 90 days.
04 September 2024
The process was made straight forward, staff were happy to deal with all my questions & queries.
04 September 2024
I was extremely satisfied with my experience at the BMW Centre. Every aspect, from the initial consultation to the final delivery of my new car, was handled with great care and professionalism. The staff were knowledgeable, courteous, and committed t
04 September 2024
Can't fault the experience.
03 September 2024
Simple and efficient. Easy to part exchange as well. Miles payed everything out for me so all I had to to was turn up, sign a couple of docs and drive away. Pretty much a perfect experience for me
03 September 2024
Friendly professional service.
30 August 2024
Was helpful and attained a deal I was happy with
29 August 2024
Only downside wasn't covered up just outside as doors broken Windows inside very streaky
27 August 2024
Miles was a pleasure to speak with and listened to our needs and concerns. Very professional and I'd definitely recommend him to anyone.
20 August 2024
Same again very quick and easy.
20 August 2024
Amazing and fantastic!
20 August 2024
Overall I was happy with the service however in my experience , with ALL dealerships the best deal available is never the first one offered which I find very frustrating & time wasting.
16 August 2024
I was let down and left in the dark by a few people to start with but I ended up with the right sales people in the end
13 August 2024
Satisfied to the max. Dream car
13 August 2024
Very happy - it was quick! The car was presentably beautifully in the show room with a cover and was perfect.
08 August 2024
As above. Lady on reception was very helpful also
08 August 2024
From entering the building, Hari the receptionist being so welcoming and having great positive energy. Idrees went out of his way to give me the perfect experience and I chose the right vehicle. Idrees was the best and BMW are lucky to have him.
05 August 2024
Completely satisfied, helpful and supportive staff who delivered an excellent service.
03 August 2024
The car came very quick, the installation of the charger was even quicker, and it had the car in matter of 2-3 weeks! Absolutely brilliant! Service was 10/10 by idrees!
03 August 2024
Takes to long
31 July 2024
It was a surprise to be greeted in the car park by a gentleman who knew my name. It was a lovely personal touch.
30 July 2024
Kamal kept me informed about delivery dates and worked hard to make sure the car was prepped quickly when it arrived at the dealer.
30 July 2024
Jos kept us informed and was there to help us throughout even when I had to call him out of hours from holiday he answered and was very helpful. The Car handover was a very good experience and very professionally handled by Jos.
30 July 2024
Great level of services at al levels
26 July 2024
Brilliant throughout, mark who sold me the vehicle went above and beyond to get me the vehicle at the best price he could
26 July 2024
Everything ran smoothly
24 July 2024
Was fast and easy to sort paperwork always kept me updated with progress went thow setting the car up on collection didn't keep me sat round for ages
20 July 2024
Amazing. Can't wait too buy another.
18 July 2024
Straight forward, honest, timely communication and delivery of services.
16 July 2024
Helen and Ryan were great ,made things easy that I found difficult
16 July 2024
Everything was sorted in a timely manner and I was kept up to date on the progress of my car.
16 July 2024
A1, couldn't fault anything at all
12 July 2024
Delighted. Smooth easy process
11 July 2024
Idrees Khan was super helpful, attentive, professional & provided excellent customer service, I can't thank him enough as he made the purchase/delivery of my new vehicle seamless and I was left very satisfied.
10 July 2024
Everything went well. Very smooth overall.
08 July 2024
The gentleman who handed over the car was really nice to deal with
06 July 2024
Jp was very helpful & followed up with a phone call
04 July 2024
Stunning vehicle in mint condition
03 July 2024
Easy and efficient
03 July 2024
Service was friendly and the transaction was handled smoothly
03 July 2024
The service from Will was fantastic. He has looked after us from start to finish.
03 July 2024
My car wasn't ready when I first turned up, because they were waiting for the finance to pay out. I was kept updated extremely well and made sure I was looked after. Jay really made sure everything was easy and straight forward.
02 July 2024
Fantastic. Kim is the best.
02 July 2024
Got a deal we were happy with and the speed from saying what we wanted to purchasing and collecting was really quick.
02 July 2024
Calm relaxing environment, polite advisors, good knowledge, easy .
02 July 2024
Our experience was great from making a phone call to see what vehicles were available, to taking delivery. Kept updated throughout.
02 July 2024
Overall I was really pleased.. however for a 5 i would still like the proper tour of the car whilst test driving.
02 July 2024
The whole process from start to finish was so easy
30 June 2024
All processes explained and followed up on when asked..
29 June 2024
Hybrid wasn't charged due to charging fault failure at the center
29 June 2024
Purchase handled smoothly and quickly.
29 June 2024
The process was easy, the deal was good and the customer service; updates on the progress of the order and delivery of the vehicle were frequent and Delivery was early which was nice.
27 June 2024
Ryan was very good from the start and also on the handover
27 June 2024
Lovely, clean showroom with fantastic cars on show. The purchase from start to finish was quick and effortless. The car was presented well at delivery.
27 June 2024
Mark Bowden was very friendly, helpful and answered all of my questions and any concerns I had. A really nice guy.
26 June 2024
From the beginning I was provided with all the information by Idrees who kept me informed of the status of my and arranged handover on date/time convenient for me. Top class brand with service to match!
21 June 2024
I love the car it's amazing
18 June 2024
Faultless. Didn't feel pressured into buying. Was found the exact car I wanted with the exact options.
08 September 2024
As always the service you get at stratstone Leeds is really good and they are always happy to help
07 September 2024
Job done efficiently and in good time
06 September 2024
Great service, only downside is that you need to go into the dealership for an update as no one answers the phone to check on progress
06 September 2024
No issues at all and a smooth transition from collecting courtesy vehicle to returning. Constant comms also received throughout entire process
05 September 2024
Very well organised with no problems.
04 September 2024
Good service but self check pointless if taking courtesy car
04 September 2024
As above
04 September 2024
Plenty of room to relax while I waited for my vehicle. Friendly staff and plenty of rest areas.
03 September 2024
You have two colleagues, Martyna and Phoebe who were welcoming, professional and explained clearly what procedures the car had been through. I also received a video on the car to support this.
03 September 2024
Did not update the onboard computer, following the MOT.
03 September 2024
Great service and work is carried out to a high level
03 September 2024
All the service team are extremely helpful
03 September 2024
My car was booked in straight away and completed ready for me to collect earlier than expected
03 September 2024
Great representative at the dealership, was kept fully informed throughout my visit, thank you.
02 September 2024
Very knowledgeable sales representative and easy to do business with.
02 September 2024
The complete service was brilliant and great customer. Phoebe was excellent in answering any questions I had.
30 August 2024
Have received a very informative vehicle health check report much appreciated thank you
29 August 2024
They went the extra mile
29 August 2024
Car was not cleaned or hoovered prior to collection - service was offered and accepted at the time of booking
28 August 2024
Again the advisor was so helpful
27 August 2024
Phoebe was very helpful and kept me informed throughout. Also sought to squeeze in my MOT at the last minute
27 August 2024
Was great, although my car was supposed to have a wash and vac but wasn't when I picked it up. Phoebe apologized and said I could bring my car in anytime for a valet.
25 August 2024
Helpful and accomodating staff.
24 August 2024
All as expected with great comms
23 August 2024
Good communication prior to, during and post service.
21 August 2024
Recall implemented as required, and car was returned cleaned and vacuumed.
21 August 2024
Once Martyna took over ownership of our vehicle we had great service and communication
19 August 2024
Everyone was really helpful
19 August 2024
First class service
19 August 2024
Highly recommend Leeds branch to any body with BMW. Top class on every department
19 August 2024
Satisfied
18 August 2024
Great service from start to finish. My car was ready for the agreed time and everything was completed in one visit
17 August 2024
When I dropped my car off the member of staff based outside of reception was helpful in directing me where to park and what to do next.
16 August 2024
Useful health check video and prompt service while I was waiting.
16 August 2024
There was a problem they got me in quickly and fixed the problem and any other problem l had
15 August 2024
Great service.
11 August 2024
Great service thank you
10 August 2024
Car under service plan and had a recall. All completed efficiently with easy to read report
10 August 2024
The service was done as arranged
09 August 2024
Excellent service from Leeds especially Della Simpson who kept us informed throughout and Cameron the technician who was great and did our required jobs in time. Della is an asset to BMW Leeds and her customer service was exceptional! thank you!
09 August 2024
Booking in and collection process efficient
07 August 2024
Courteous and efficient service
06 August 2024
I was looked after by Della in an exemplary fashion. She was both efficient and friendly.
06 August 2024
Was looked after very well by my service person
05 August 2024
Kept up to date on service
01 August 2024
Stratstone delivered the customer service experience that you would expect from such a quality brand
01 August 2024
was easy to arrange and in a timely manor
01 August 2024
Service receptionist was very knowledgeable and helpful
01 August 2024
Phoebe was helpful and supported with having my car serviced and returned within a timely manner
31 July 2024
Quick and helpful service
31 July 2024
Kept fully informed of progress
30 July 2024
Did try to charge me for my MOT and brake fluid change however I have a service inclusive agreement which both are included with.
29 July 2024
Customer service was great.as I've come to expect from Stratstone Leeds. Kept informed throughout.
28 July 2024
Service was carried out without any problems
25 July 2024
Jas at Leeds BMW Stratstone was really helpful and polite at all times.
24 July 2024
Service and communication with Adill concise and advised me of timescales, video update of vehicle from technician informative, particularly when confirming pad wear. Do the rear pads on this model wear more than front pads?
24 July 2024
Swift, easy, no issues
23 July 2024
Everyone was great
23 July 2024
I can rest in the knowledge that the car is in excellent working order having been serviced
23 July 2024
Always update with the service
23 July 2024
The staff were lovely especially Martyna who sorted out some goodies for my children.
23 July 2024
They went advice above and beyond to accommodate me as my mot had expired
22 July 2024
Jas was amazing as always, could not fault her!
21 July 2024
Nothing negative to say
20 July 2024
My service experience was great. I got to BMW LEEDS over an hour before the opening time and I met 2 wonderful souls SAM and TRACY. They went above and beyond to ensure I got my car and I was able to meet up with my engagement.
20 July 2024
My contact always makes an effort to please.
19 July 2024
No hiccups
17 July 2024
Everything went smoothly and there were no problems.
16 July 2024
Fast service with no issues.
15 July 2024
No issues
15 July 2024
It was a good experience. I felt that BMW really do care about people who have their cars and are will to fix them.
14 July 2024
Jas , the service advisor was extremely helpful, and guided me through payment options.
13 July 2024
Lovely friendly customer service
10 July 2024
The service department always go above and beyond to keep me and my BMW happy
08 July 2024
Looked after by Feabie for drpping the car off to collecting completed vehicle.
07 July 2024
On time
06 July 2024
Car after check was so much better
06 July 2024
A much better experience than previous occasions. Phone lines were answered much quicker, and the self checking tool online along with machines in the dealership help too.
05 July 2024
Everything went as planned
05 July 2024
All went smoothly
04 July 2024
loved the ability to check-in online
03 July 2024
From stepping in the door form leaving it's fantastic
03 July 2024
Not complaints at all, Jas was great.
01 July 2024
Martyna was also good at keeping in contact through each stage and responded to emails. It took a number of attempts to diagnose and fix the problem I had with my car before it was returned to me, which I am happy about as it showed diligence.
27 June 2024
Informative, great communication
26 June 2024
Excellent service, professional curious staff
26 June 2024
Straight forward and efficient
25 June 2024
The customer service on this occasion was actually very good. Jas our service representative provided excellent customer care and communication.
25 June 2024
Initially I arrived early before the centre opened but I could not access the drop box for the key. Your video stated you could drop the car/key out of hours then I found that actually I had to wait until someone opened the centre to gain access.
25 June 2024
Second time in for a valet, did not do the first time. Day before I was also told it was booked in for a recall, which no ine had told me about. Nor have I received any letter.
25 June 2024
Aadil dealt with my service. All the work was carried out as agreed. Aadil also helped me with a couple of minor issues I had with my vehicle at no extra cost.
24 June 2024
We received very good service and the car is also very nice.
18 June 2024
simple - organised - easy
18 June 2024
Everything done promptly
07 September 2024
Ryan and Pedro were attentive, knowledgeable and professional. They made the process feel easy. They were friendly and made the whole experience a pleasure.