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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
359 ratings and 184 comments received in the last 90 days.
18 November 2023
The car was delayed at the port, outside the teams' control but they kept me informed and ensured i wasn;t inconvenienced or left out of pocket.
16 November 2023
No complaints
12 November 2023
Excellent customer service and treated very professionally
11 November 2023
A very easy buying experience
09 November 2023
Excellent support from Jos.
07 November 2023
No issues and always a friendly welcome at the showroom. The reception area is welcoming and comfortable and the staff are always very accommodating
06 November 2023
I personally would have liked a little more communication regarding updates on the delivery of the vehicle,even if it was just to say there was no change on the status.
04 November 2023
See above
04 November 2023
The service provided.
02 November 2023
The delivery was handled smoothly and efficiently and all our questions were answered competently.
01 November 2023
Helen Robertson was very helpful and always available to help
30 October 2023
Good purchasing experience.
29 October 2023
Delivery was quick, easy and with no stress.
26 October 2023
Very good experience, the whole process was clear and again we were taken care of while waiting for our sales person to see us and also with going over the features of the car when we collected it.
24 October 2023
Stratstone Leeds as a dealer have been very friendly, very helpful and very fair in putting wrong to right for me even when much of the issues are behind their control and I have the utmost respect for Stratstone Leeds and their staff for this.
24 October 2023
Looked after all the way through
24 October 2023
The showrooms are state-of-the-art.
24 October 2023
Came way way before the car was due
20 October 2023
Kept up to date with the car.
17 October 2023
Stress free and very helpful
16 October 2023
Kimberly and Helen was absolutely lovely people there was there for me throughout the whole process kept me update with where the car was and how long the wait would be I'm so grateful to have had them both thorough-out my order and deliver process.
12 October 2023
My BMW Centre experience was excellent. Idrees exceeded expectations, addressing all my questions and ensuring a smooth car purchase. Very satisfied.
06 October 2023
The staff are welcoming and friendly, nothing was any hassle. They did a great job and would definitely recommend.
05 October 2023
Nathan was efficient and the exchange was easy
02 October 2023
Once again some misunderstandings but all sorted in a good manner
01 October 2023
Everything ran smoothly and efficiently
30 September 2023
Quick collection with no fuss. Drove away happy with all the required details about the car
29 September 2023
Helen Robertshaw dealt with all the paperwork and handover of the vehicle ensuring we were comfortable, confident and safe before we left the dealership and complemented this with a follow up call to check everything was to our satisfaction.
27 September 2023
Helen is exceptional and assists with all my annoying questions And still helps even though I think I've annoyed her over 5 years buying 3 cars Helen makes the whole process easier and understands what we can afford and what we want
25 September 2023
Great service
20 September 2023
Very personal approach by Jos from ordering right through to delivery
18 September 2023
Clean and pleasant staff willing to help.
15 September 2023
Haris was a great help and gave terrific after care too
14 September 2023
Car was delivered on time and to my home address in Aberdeen. Very happy with the vehicle.
12 September 2023
The individual Jay was really helpful.
07 September 2023
Kamal always kept me updated. When I was impatient and calling it was never too much trouble for him. He always took the call and reassured me the car would be here soon.
07 September 2023
Problem free transaction with personable and helpful staff
07 September 2023
I was made to feel like a special customer by all the staff at Stratstone Leeds on my day of purchase
06 September 2023
Amazing, Alex from Stratstone Leeds was fantastic, best hand over, always called us back quickly, sorted any queries. Amazing, will definitely use Stratstone leeds and Alex again, will even recommend to family and friends
06 September 2023
Everything went very smoothly.
05 September 2023
An amazing saleswoman called Kimberley was excellent from first stepping into the BMW Centre in Leeds Stratstone to the end when I drove my car home!
05 September 2023
Extremely happy!
05 September 2023
I was completely satisfied and good service 10 out of 10
04 September 2023
Delivery was delayed due to someone's mistake but other than that it was great !
03 September 2023
The sales person was very attentive and gave me options that suited the vehicle I wanted and my budget
24 November 2023
Very friendly and competitive prices
23 November 2023
Went over and above
23 November 2023
Adil was absolutely brilliant. Fantastic level of service ,even coming out my vehicle and running through some settings that have since helped with the functionality and driving experience of my vehicle
23 November 2023
Too many staff to name all.polite And friendly
22 November 2023
Good relations between me and leeds
22 November 2023
Helpful to split payment
22 November 2023
Service history on IDrive was not updated after the service. I now need to visit the centre again to have it updated. A breakdown of the service cost would have been appreciated after questioning the cost.
22 November 2023
nice fast service, appropriate replacement car. friendly atmosphere, you just feel like someone
21 November 2023
Only problem was that the audio on the inspection video was barely audible so I couldn't hear any of the commentary.
20 November 2023
Annoyed Stratstone Leeds failed to end the hire car lease for 3 days after the vehicle was returned. This resulted in delays to the refund of deposit & an awkward call when the lease company phoned to ask if I was still using the vehicle.
18 November 2023
Fast and efficient
17 November 2023
As above - was provided with an I4 which was really nice.
17 November 2023
would be completely satisfied if it was easier to get through by phone, but I made numerous calls which just rang out. I eventually had to select another option on the phone system and then had to wait for someone to call me back.
16 November 2023
Great Service
16 November 2023
The person I dealt with was very personable and professional. She was very helpful in giving feedback of the service and with options following the health check.
14 November 2023
The only thing stopping me from giving a full 5 stars, was the fact you couldn't give me a courtesy car, so I could leave to do some work and then return when the car was done.
14 November 2023
Very satisfied with the issue diagnosis and repair. Jas kept me up to date with the progress of the repair and also made my car available little ahead of the time which helped me to get to school pickup on time.
13 November 2023
First time taking my car into the dealership and I must say the customer service was perfect and I was dealt with quickly and efficiently the lady who was handling my work was polite and respectful I'll be taking my car in for some new front pads
12 November 2023
I knew I was having a problem and asked for it to be examined. This was done and the problem was fixed. I would like to mention Sam who was very prompt in dealing successfully with an aspect of my concern and was able to explain the problem to me.
12 November 2023
As above great service
12 November 2023
Best staff you deserve more than 5 stars
12 November 2023
See above
12 November 2023
It went for a recall and the job was completed so I'm satisfied in this respect. However, the health check brought up £2300 of repairs required. Very unexpected. Those same repairs have been quoted at less than half that at my local garage.
11 November 2023
The time it took to diagnose the fault was unacceptable given the amount of money I pay, the service department clearly does not have enough capacity. The replacement car I was provided was not suitable and therefore I had to cancel work commitments.
11 November 2023
No real issue. Quick transactions
11 November 2023
BMW accommodated my request of taking the car in earlier with no issues. They dealt with my car quickly and sent updates when needed. When picking up my car they were thorough with feedback and did this quickly so I was on my way.
10 November 2023
Because you deserve it. The car is BMW Approved on a 65 plate, you would think it was brand new, the way the car was and myself were treated. Thank You.
10 November 2023
Sam is the man
09 November 2023
Had to book well in advance but I arrived I was delt with quickly. Car was ready in good time
09 November 2023
As above, once I had got my car booked in and the keys dropped off the agent who dealt with me was very helpful and answered all the queries I had. He also turned the car around in the timescales that I requested which was very helpful
09 November 2023
Car runs great. Car came back washed and valeted.
09 November 2023
Service was fine, car not cleaned very well and couldn't put new tyres on as didn't have in stock
08 November 2023
Impressed with service
07 November 2023
I had issues with the car and the service centre was very helpful with explaining the steps of repair.
06 November 2023
The service assistant went the extra mile to return my vehicle back to me, thank you.
06 November 2023
Good service
05 November 2023
I had the best customer service i could of gotten from hannah W she was more than amazing and i couldn't of asked for anyone better as id be surprised if there is anyone, she went above and beyond with everything, she deserves a promotion!
05 November 2023
Great service from Jaz.
04 November 2023
The level of service provided by Adil was excellent from start to finish
04 November 2023
I wasn't. You are not my nearest BMW dealership but I wanted to use you as I felt you would provide me with a great experience and deal with my issue professionally - this was not my experience at all, in fact I will never use you again!!
02 November 2023
Great service
02 November 2023
Because of the lovely lady who served me ??
01 November 2023
Victoria was very helpful and personable and went out of her way to make things easier for me.
31 October 2023
Service lady (cant remember her name) but was very helpful. Sales experience very poor.
30 October 2023
As above
30 October 2023
Booked an MOT, was done quick and easy. Was given the results of the health check before the MOT had even been completed which is good as I was kept in the loop at all times.
30 October 2023
Price quoted for brakes was £400+ , but on the day, I was called to say the work would actually cost £600, as it was an M-Sport car. I was told my car would have been washed, though it hadn't been when I collected it. Overall a poor experience
30 October 2023
Nice service, people who work there was helpful and try there best
28 October 2023
The lady who dealt with me was fabulous and helpful.
28 October 2023
Jas did a brilliant job in keeping us informed about the vehicle throughout the day and ensuring it was cleaned before I picked it up.
26 October 2023
Excellent service
26 October 2023
As above.
25 October 2023
Good service
25 October 2023
When there was an issue, it was dealt with immediately
25 October 2023
Very courteous staff
24 October 2023
I was told front tyres needed changing. I said no at this time. After the check i was informed the tyres were good after all. I was also advised to replace my wiper blades but they were changed about 6 months ago.
24 October 2023
I couldn't ask for anything more and all issues were dealt with quicker than I could ask for them to be done, all thanks to Hannah!
24 October 2023
Staff I dealt with very good
24 October 2023
I was satisfied with the work carried out by your technical department I was disappointed that the car was returned to me without being washed, apparently they ran out of time
24 October 2023
Very good
24 October 2023
Polite & Freindly Customer service
23 October 2023
No problems getting booked in, no issues with the service and my car was washed for me on collection.
21 October 2023
Good overall experience. Esp in comparison to the service iv previously had at BMW HUDDERSFIELD
20 October 2023
Issue with vehicle remains. Service centre not able to book me in for several more weeks and unwilling to offer loan vehicle.
20 October 2023
Recommend to provide complementary valet service after a full service. Thank you
19 October 2023
Lucy was in touch keeping me informed and ensuring the car was returned to my home address 140 miles from Leeds.
19 October 2023
It was expensive to have a check and replacement part and lost my car for 2 days
18 October 2023
Service advisor Hannah was professional and helpful and fully explained steps of warranty work and safety recall completed.
18 October 2023
Lynsey and the others were extremely helpful in dealing with a difficult personal situation to ensure that the car was promptly and efficiently repaired, serviced and MOTd ready for me to pass on to my daughter.
17 October 2023
I would leave no stars if possible
17 October 2023
You now charge for a hire car and wasn't even aware of the mot that I had booked. The customer service advisor didn't seem to care that there was a nail in my tyre or how it got there?
17 October 2023
Because its gone in to bmw leeds for recall work and 2 weeks later they still have my car and no one gets back to me
16 October 2023
Car in for the brake fluid change I also asked that the seal be fixed as mentioned, I appreciate that the part needs ordering, I hoped that a better temp repair would have been attempted, also noted the nice touch of complimentary clean not done?
16 October 2023
The staff were lovely and polite. However, not happy with the work carried out, did not email me confirmation (print out) of the wheel alignment. Despite request that it should be emailed to me.
14 October 2023
Price was different told after work it was different
12 October 2023
Happy with the work done and the customer service provided on my third appointment. The experience prior to that day - not so much.
11 October 2023
Friendly team who were attentive and good communication
11 October 2023
I felt that because I brought the car in with a problem then I wasn't given the same attention than I person buying a car would get. My last 4 vehicles have been BWMs but I won't be getting the fifth from Stratstone
11 October 2023
Jaz who I dealt with was great
09 October 2023
Inspection was completed in about 2 hours allowing me to wait for the car.
09 October 2023
Although i really woudl like availablility of a curtesy car, but understand teh limitations.
09 October 2023
I came into bmw for a recall for my egr they did something to cause my airbag light to come on and headlight aim error. As well as Hannah Waite from Leeds Pestring my self to drop the car of same day as i was in a meeting i was delayed
09 October 2023
Great from scrolling it off to collection.
08 October 2023
My car was ready for me to collect earlier than expected without doubt the best service team I have dealt with in any dealership.
08 October 2023
Was very busy and I had to wait
08 October 2023
Hitch free experience
07 October 2023
Car was in for MOT and should have been ready for 5pm, no phone advising of a delay (I was told issues with the MOT system, didn't quite believe it). Car not ready to nearly 5:30, I live 65 miles away this delay meant I hit more traffic going home.
07 October 2023
Jaz (representatives) was ace but no loan car
05 October 2023
I assume the necessary work was undertaken, but disappointed that the vehicle was not cleaned, especially as I pay monthly fees for a service plan which states the vehicle receive a wash and vac ???????
05 October 2023
The job was done in time and how I expected it
05 October 2023
Just very difficult getting through or trying to get a courtesy car
05 October 2023
Delivered on timescale and assisted with set up of My BMW App
04 October 2023
Confidence work will be to high spec
04 October 2023
Good communication and car ready on time
03 October 2023
not any issue , done the job , very hapy
03 October 2023
Helpful staff.
01 October 2023
The car was supposed to be washed and vacuumed as part of the visit. It wasn't.
01 October 2023
My car was ready to collect on time with all of the work carried out
01 October 2023
service was excellent
29 September 2023
Received excellent customer service from all the staff at Stratstone
29 September 2023
Great service, got my job done while waiting and the staff was really nice to me.
29 September 2023
Hannah was brilliant from start to finish and so was Phoebe. Friendly smiley ladies who were happy to help. Really fabulous customer service. If I have any issues with my car again I'll be asking for these ladies.
29 September 2023
Since collecting my vehicle I've emailed the service manager Sam Mellor on Tuesday 26th September to express my desire for a refund on my £126 investigation fee and Hannah Waite on Thursday 29th September asking again for an itemised quote
27 September 2023
All good, but had to wait a while to be seen.
26 September 2023
I was kept informed throughout the day of the progress.
25 September 2023
Fantastic service from Brad in the service department.
24 September 2023
I was told on the phone when booking the recall in that I could have a loan vehicle. When I arrived at the appointment on the day I was then told I had to pay £15 for the privilege. I wasn't told I'd have to pay during the initial phone call.
24 September 2023
Satisfied
24 September 2023
Declined the courtesy car and got lift into town by driver for dealership,
21 September 2023
No car cleaned or washed my car sat in the car park a long time before seen
20 September 2023
Was seen to quickly when arrived
19 September 2023
Great communication and friendly service
18 September 2023
Took several times to get the car booked in as messages were left and no one bothered to ring. Had to threaten contacting BMW UK.
18 September 2023
Pick my car up at the time that was stated and returned it washed and valeted, thank you
17 September 2023
Not a great interest shown for customer concerns.
17 September 2023
Based on the experience. too long to describe here
16 September 2023
One of the issues that I brought the car in for has resurfaced and completely perplexed by Stratstone in dealing with supplying a second set of keys . You had the car and documentation but failed to do it as I was not on site , over the top protocol
16 September 2023
Yes, great people
14 September 2023
Really satisfied. Clear communication and friendly, professional and knowledgable service from the person who served me (I think she was called Jaz). The work was done really quickly. Many thanks indeed
13 September 2023
This issue I took my car in for was not identified and remains - hence my frustration in the poor contact
12 September 2023
The problem I wanted sorting out was not done,but mobility were changed £150 for something that didn't need doing.i was not notified of what had been done when I picked my car up .staff were too busy dealing with disgruntled customers .
12 September 2023
Recall was completed and diagnostic charge was waived.
12 September 2023
Shocking communication & damaged my car
11 September 2023
We were not satisfied with how the car was presented back to us. The packaging that the dash cam came in was found discarded in the door pocket and also in the boot. We got rid of the rubbish ourselves. Also I was surprised that you did not clean it.
11 September 2023
The office were very friendly, professional and helpful. Unfortunately my car was returned to me with leaves and debris in the passenger footwell. I'm uncertain if my car was washed or vacuumed.
11 September 2023
Car didn't get a vallet
10 September 2023
Five star service
10 September 2023
I was given a booth to work in whilst I waited for my car. I had access to unlimited drinks and biscuits. All staff were professional and helpful. My car came back washed and vacuumed.
08 September 2023
Super quick service. Was left waiting a little while on collection.
07 September 2023
Reasonably satisfied for the reasons set out above. I'd hope for a bit more from BMW to be honest.
06 September 2023
Good
05 September 2023
As per above
05 September 2023
Took car in for recent MOT excellent service from the man who dealt with us. He fitted us in quickly
05 September 2023
as above
05 September 2023
The young lady was very helpful, even provided a car when mine had to stay with them unexpectedly overnight.
04 September 2023
I keep using them so must be good
03 September 2023
Can't fault the booking in process and kept informed about the time when it would be finished top marks to Hannah in service department
02 September 2023
As always I was treated well and professionally by the staff, especially Aadil Usman who explained several things about my car. that I couldn't get my head round.
24 November 2023
Brilliant service .