OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
235 ratings and 128 comments received in the last 90 days.
05 August 2025
Stuart looked after us very well. Went over various options and answered all our questions.
04 August 2025
Dealership was very busy, but once we were seen the handover process was quick and unpressured.
03 August 2025
Seamless process, Curtis was a breeze to deal with. Contacted me to ask if I was interested in taking delivery of a stock car, rather than the car I'd placed an order for. No pushy sales - he genuinely found me a car that was even better!!
03 August 2025
BMW always provide a fabulous experience. The environment is superb. My husband is disabled & is using a wheelchair, staff members could not have helped more & did everything to make the experience comfortable . JP & Hari were particularly helpful.
01 August 2025
Delivery was delayed for 2 weeks due to a manufacturer recall on a brand new car
01 August 2025
Made to feel and ease Everything explained kept informed the whole time
01 August 2025
Happy with the deal I got and also the quick handover when collecting my new car.
29 July 2025
Everyone made the understanding of the car easy.
27 July 2025
Again it was Miles who made it easy
13 August 2025
Customer service was great. Feedback was also quick. I have no complaints regards the servicing team at all.
13 August 2025
Couldn't get through to anyone when phoning for service update 20 mins wait without answer. when I rang to confirm loan car beforehand I was assured by whoever I spoke to that they'd
04 August 2025
The sevice guys were meant to fit two new bulbs but only did one. However the chap on the service desk sorted it out in 5 minutes.
01 August 2025
Lack of contact and couldn't get through on the phone
01 August 2025
Hari and Jacob truly excel at customer service, they're both outstanding assets to the company. Overall, the service was smooth, and I highly recommend BMW Leeds for their excellent customer care and attention to detail.
30 July 2025
Most certainly the young lady (Catlynn) did a full inspection of my vehicle and fitted rear brake pads gave me a very confident feeling of proffesionalism. For someone like me that is extremely important
29 July 2025
Car was requested to be cleaned as a complimentary service however this was not completed. Also a bit disappointed that I now have to bring the vehicle back for another service only days after being in the garage. The brakes now require attention.
28 July 2025
Humaira has been very helpful and I am grateful for this
28 July 2025
See above
27 July 2025
I returned to collect my car and all the displays and instrument panel was all over the place. I had to spend ages resetting modes, and displays and personal driving options to my original settings. Most annoying.
05 August 2025
Seamless